I bought a pair of Basher boots in December at a cost of £105 I was considering waiting until the sales after Christmas… I visited the store in Cardiff when the sales started only to find the the boot... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
kayleigh (great name by the way!) helped both myself and my daughter with boots for a hike. my young daughter was unsure of her size and kayleigh spent alot of time running around getting different s... Ver mais
A empresa respondeu
I visited the Cardiff bay store where I was greeted by a female I think her name was sophie , she was nice at first help me to look at some trainers to fit my needs, she was then stood around flirtin... Ver mais
A empresa respondeu
Very pleased with our service today from Dylan at Blacks, Cardiff. We went in looking for two pairs of waterproof walking boots. Dylan used his knowledge to explain the different merits of various de... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de artigos para acampamento
- Loja de calçado
- Loja de malas e malas de viagem
- Loja de roupa desportiva
Sobre Blacks - Cardiff
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
Unit 1A, Cardiff Retail Park, CF11 0JR, Cardiff, Reino Unido
- 02920 021658
4,8
Excelente
340 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Friendly helpful staff
Friendly helpful staff, especially Luke, sold me some good boots :)
20 de julho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Great customer support
Great customer support, helped me find the correct equipment I needed within my price range.
11 de julho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Luke was excellent very helpfull and…
Luke was excellent very helpfull and knowledge would definitely shop here again
11 de julho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Luke was very attentive and a great…
Luke was very attentive and a great salesman, knowledgeable on the products we purchased.
11 de julho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Luke was very helpful today
Luke was very helpful today, highly recommended the store
10 de julho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Luke was extremely helpful with my Duke…
Luke was extremely helpful with my Duke of Edinburgh shopping. I can not recommend him enough.
10 de julho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Enjoyable shopping experience at Blacks and excellent customer service.
I enjoyed my recent shopping experience and visit to Blacks at the Cardiff Bay Retail Park. Amber, the sales assistant, was most helpful and provided a very pleasant and professional level of customer service. I was highly satisfied and appreciated her advice and patience.
I will definitely visit again and return to Blacks in the not too distant future.
Thank You 😊.
8 de julho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
I’d give more than five stars if I…
I’d give more than five stars if I could!
We bought a drive away awning which broke while still under warranty within the first year. Rebecca in this store was extremely helpful with the refund of the broken awning and went above and beyond to help us with purchasing a replacement at a point where lots of items were out of stock. She was really knowledgeable, friendly and really went out of her way to help us.
Can’t thank her enough and I’d recommend this store to anyone for the level of customer service!
6 de julho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Luke provided a great service in store…
Luke provided a great service in store today. He provided great advice on the differnet options regarding waterproof coats and trousers. I’m a happy customer.
3 de julho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Luke was very helpful and knowledgeable…
Luke was very helpful and knowledgeable in going through the different types of bags. I was able to buy what I needed for my trip.
30 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Resposta da Blacks - Cardiff
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Luke was very helpful and attended to…
Luke was very helpful and attended to us promptly
30 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Luke
Luke
Purchased boots from shop assistance Luke who was more then helpful in showing the range of items in store
30 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Staff were really friendly and helpful.
30 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Really helpful staff (especially Luke!)
30 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Luke has been extremely friendly and…
Luke has been extremely friendly and helpful
30 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Got served by Luke amazing service I’m…
Got served by Luke amazing service I’m getting ready for a festival and new to camping he explained everything I needed in detail and was friendly even let me use his phone since mine had no data
29 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Luke was very helpful
Luke was very helpful. We left happy and with everything we needed.
29 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Waters shoes, but water-annoying voice...
I made an enquiry over the phone about a pair of Watershoes.
The young lady with the annoying voice was very helpful with finding out the sizes for me.
A great service but maybe I'll wear earplugs when calling next time...
23 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Cardiff bay store
Went into the Cardiff bay store on 29th may to buy a leatherman tool. I was greeted by Luke who was very helpful and nothing was too much trouble. I will be back for some first class service
29 de maio de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.