I bought a pair of Basher boots in December at a cost of £105 I was considering waiting until the sales after Christmas… I visited the store in Cardiff when the sales started only to find the the boot... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
kayleigh (great name by the way!) helped both myself and my daughter with boots for a hike. my young daughter was unsure of her size and kayleigh spent alot of time running around getting different s... Ver mais
A empresa respondeu
I visited the Cardiff bay store where I was greeted by a female I think her name was sophie , she was nice at first help me to look at some trainers to fit my needs, she was then stood around flirtin... Ver mais
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Very pleased with our service today from Dylan at Blacks, Cardiff. We went in looking for two pairs of waterproof walking boots. Dylan used his knowledge to explain the different merits of various de... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de artigos para acampamento
- Loja de calçado
- Loja de malas e malas de viagem
- Loja de roupa desportiva
Sobre Blacks - Cardiff
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
Unit 1A, Cardiff Retail Park, CF11 0JR, Cardiff, Reino Unido
- 02920 021658
4,8
Excelente
340 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolutely brilliant over the phone and…
Absolutely brilliant over the phone and I’m the shop I spoke to the same person on phone as I met in the shop his name is as Luke well recommended as he was so very helpful, Cardiff bay Blacks
12 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Had an incorrect delivery from the…
Had an incorrect delivery from the online shop, which the customer care seemed to ignore when I emailed.
Sorted out in store within a few minutes, and I got a second item for a large discount as there was an in store offer.
11 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Luke was very helpful and attentive…
Luke was very helpful and attentive with a lot of knowledge.
8 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Visited the store looking for some…
Visited the store looking for some boots. Didn’t really no where to start ! Great service from kayleigh
6 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Great customer service
Great experience in Black’s. Kayleigh was super helpful when we came in rucksack buying. Found just what we needed.
7 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Awesome shop!
This awesome shop has everything you could want for spending time outdoors or camping etc. Kayleigh was very polite, and helpful, and is a credit to the business.
5 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Very helpful e xcellent service.
5 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Great service
I was unsure on what jackets I wanted for going mountain walking in the winter. Kayleigh who i believe was a manager was lovely and helpful. She asked what types of walks I was going to do and type of terrain. She then gave me options that would fit what I needed and I chose one of the items I like the style.
She was a great help and will definitely visit again.
3 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
hannah was very helpful and informative…
hannah was very helpful and informative on our shopping for duke of edinburgh , excellent service and will be returning to the cardiff bay branch in the future
4 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Went in today to get some walking…
Went in today to get some walking equipment and was greeted by Luke, he was very informative, polite and patient. Well done Luke for a top quality service, I will definitely be shopping there again. Top marks!
1 de junho de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Really helpful staff
Really helpful staff, gave useful advice on buying sandals and boots
31 de maio de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Hannah was extremely helpful
Hannah was extremely helpful
I needed advice and help with various purchases She had amazing product knowledge and made the experience very positive and pleasurable
Thank you Hannah
25 de maio de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Friendly helpful staff
Friendly helpful staff. Always make the dog feel welcome & it's lovely to be able to take him in. Good range of outdoors equipment.
23 de maio de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Good quality outdoor clothing and…
Good quality outdoor clothing and walking gear Luke was very helpful
23 de maio de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Helpful staff
Came into blacks on wednesday to shop for a few items for my daughters expedition coming up. A helpful young man Ethan, helped me find most of the items i was looking for and also provided advice on alternatives if the item i was looking for wasn’t in stock. Overall a great experience will definitely be back.
17 de maio de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Resposta da Blacks - Cardiff
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Rebecca dealt with my return…
Rebecca dealt with my return faultlessly. No hassle. It was a pleasure to deal with her. Very courteous and polite
17 de maio de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great staff and prices
Luke was very helpful. Great offers in store too.
4 de maio de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Happy with Luke
Happy with Luke. Very helpful. Very easy to talk to and likeable.
15 de maio de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Give Blacks a visit
Good range of walking shoes available for me to view and try on.
Served by a really helpful sales person, Scotty,
14 de maio de 2023
Opinião espontânea
Resposta da Blacks - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
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