Blacks - Lincoln Opiniões 

346
•
TrustScore: 5 em 5

4,8

233-235 High Street, Unit 1A, LN2 1AT Lincoln, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Owen was very knowledgeable in helping me find a walking boot to fit my needs - shape of foot, waterproof and good for hiking.

A empresa respondeu

Classificada 5 em 5 estrelas

Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My partner and I were looking for thermal base and mid-layer clothing and gloves without the benefit of any prior knowledge. The staff at Blacks in Lincoln could not have been more helpful and friendl... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Lovely products … shame about the staff On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited! Three members of... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. também em
  3. Loja de artigos de corrida
  4. Loja de artigos para acampamento
  5. Loja de calçado
  6. Loja de malas e malas de viagem
  7. Loja de roupa desportiva

Sobre Blacks - Lincoln

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

  • 233-235 High Street, Unit 1A, LN2 1AT, Lincoln, Reino Unido

  • 01522 305730

4,8

Excelente

TrustScore: 5 em 5

346 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(346)

3960 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Owen was very knowledgeable in helping…

Owen was very knowledgeable in helping me find a walking boot to fit my needs - shape of foot, waterproof and good for hiking.

21 de setembro de 2026
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Thermal clothing shopping experience

My partner and I were looking for thermal base and mid-layer clothing and gloves without the benefit of any prior knowledge. The staff at Blacks in Lincoln could not have been more helpful and friendly. Nothing was too much trouble and we benefited greatly from their product knowledge and personal experience. Thank you.

17 de junho de 2026
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

We visited the lincon store on Thursday…

We visited the lincon store on Thursday 11th June, we entered the shop to be greated very warmly by a young lady called either nicole or Natalie ( sorry I forget which ) she spent several minuets casually chatting to us and asking if we needed assistance ( it felt very genuine) we went upstairs where I wanted some sandels, Will who was on the till was more than happy to go get my size and was really cheerful and helpful also making the customer feel welcome, thankyou to both staff, i love my sandels and wish to say what lovely staff blacks have employed.

11 de junho de 2026
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Swift delivery

Swift delivery, great service - Blacks Lincoln.

8 de maio de 2026
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

All good as usual

22 de maio de 2025
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Jenny was really helpful and lovely…

Jenny was really helpful and lovely during my visit. She ensured I had all the knowledge I needed for my camping trip! Thank-you Jenny!

3 de abril de 2026
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Smart polite knowledgeable assistant, happy to converse but not pushy. Good product (Merrell) at reasonable price. Thanks.

31 de março de 2026
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

My wife and I needed new footwear and…

My wife and I needed new footwear and decided to go to blacks. It was early Sunday morning, Blacks had a large range of models of shoes but Simon (Trav)went out of his way to help us. He is very knowledgeable which helped a lot for my wife to select the correct pair.

29 de março de 2026
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Buy regular from this store

Bought from this shop many times,the items are always top quality,and the staff are so friendly and helpful and the prices are reasonable too.A great range of items to select from.

23 de fevereiro de 2026
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellence

Having browse around shop, from sale on, upon leaving the store I slipped on wet floor, no assistance from staff, grazing knee & tearing trousers. Complaining to Manager (Natalia) of this, offering sympathy & understanding giving me discount on new pair of combat trousers. The completing accident form (on tablet) for me. This was excellent service & compassionate to do this.

30 de janeiro de 2026
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Classificada 2 em 5 estrelas

Lovely products … shame about the staff

Lovely products … shame about the staff
On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited!
Three members of store staff stood by the door way chatting about what they would buy with their discount is not a welcoming environment for a shopper .
Then, when I had my selection there was no anticipation of my needs so I had to wait for one of the three to come over and take my money .
Disappointing. Wish I’d gone on line to shop, at least I would not be made to feel that I was an inconvenience!

27 de janeiro de 2026
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I received fabulous customer service…

I received fabulous customer service yesterday at Lincoln when purchasing some walking boots. The young man who attended to me was friendly, helpful and professional. It would be hard to find such great service elsewhere. Thank you!

12 de janeiro de 2026
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Jess helped us exchange a coat

Jess helped us exchange a coat, she was lovely, a little gem. Very friendly polite and professional.

6 de dezembro de 2025
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent Customer Service

The helpfulness, advice and understanding of the brilliant Jenny. Jenny put my nervous, first-time backpacking daughter at ease and gave excellent advice.

30 de outubro de 2025
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

New walking shows

Dropped into Blacks for some new walking shoes where I found a good selection on offer. Excellent customer service from William. Would definitely recommend.

28 de outubro de 2025
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great service!

Visited yesterday and were looked after by Tom & Sam. Great service, sound advice & very patient as it took me a while to decide! Thank you ☺️

16 de outubro de 2025
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

✨Brilliant service & quality ✨…

I went into Blacks in Lincoln today and I found all the staff extremely helpful and friendly. I spoke with the first young lady who greeted me & was very kindly directed upstairs to Emma (I hope that was her name). This young lady was extremely friendly and very helpful & knowledgeable. It didn’t take me long to find some walking shoes suitable for me. There was no rush, no sales pattern pressure, just very useful knowledge about the types of walking shoes available etc. Great advice etc Thank you 🙏

14 de outubro de 2025
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great service at Blacks in Lincoln

Great service at Blacks in Lincoln. Got a new pair of boots, and Tom provided knowledgeable support for this purchase.
As always the staff at Blacks provide excellent support particularly relating to footwear.

9 de outubro de 2025
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent service from Jess

Excellent service from Jess

4 de outubro de 2025
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

We received excellent service

We received excellent service, very knowledgeable and professional staff (Jenny and Jess). Most notably is the very well laid out store (in Lincoln).

28 de setembro de 2025
Opinião espontânea
logótipo da Blacks - Lincoln

Resposta da Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

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