I had to return my first pair of walking poles as they wouldn’t stay up. I ordered a different brand from the store but because their stock was showing two (they could only locate one), your system c... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoWheeler Gate 38-40, NG1 2ND Nottingham, England, GB
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Leia as opiniões dos outros
Easily the best retail experience I’ve had by far. An unfortunate set of circumstances led to me having to replace just about ALL of my kit only four days away from the biggest expedition of my life.... Ver mais
A empresa respondeu
You don’t see many reviews nowadays that are positive (or entirely genuine) but I’m happy to say this one is both. Awesome customer service, John is a fantastic source of knowledge and always my first... Ver mais
A empresa respondeu
I went in looking for some new hiking boots recently, i was very quickly seen to by jerry. They offered some of the best customer service i’ve gotten from a blacks, checking to see what discount got... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de artigos para acampamento
- Loja de calçado
- Loja de malas e malas de viagem
- Loja de roupa desportiva
Sobre Blacks - Nottingham Wheeler Gate
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
Wheeler Gate 38-40, NG1 2ND, Nottingham, England, Reino Unido
4,6
Excelente
150 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great experience shoe shopping
Came in to have a look at new walking shoes. John at the Nottingham store was very knowledgeable and helpful. He was patient as we tried on multiple sizes amd made the whole experience stress free and pleasant. We would definitely come back to get more shoes in the future, especially if John is on shift. Thank you
28 de julho de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Resposta da Blacks - Nottingham Wheeler Gate
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great experience being served by John…
Great experience being served by John and Gerry. Always a nice time at the Nottingham shop
26 de julho de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Efficient return
Unfortunately the shoes I purchased just didn't fit well or feel good so I returned them to the Nottingham store. The staff were very helpful, the return was quick and the refund came though a few days later as I had been advised.
8 de junho de 2024
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Great service by John and his team
Great service by John and his team, nothing was to much trouble. The shop was well stocked and well presented which is always a plus!
18 de julho de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
John and team were brilliant very good…
John and team were brilliant very good staff, super kind great experience!!
17 de julho de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Really knowledgable and helpful member of staff
Needed a specific product for a particular reason. The lady (maybe called Kaa?) was super helpful and also really knowledgeable. She clearly cared. I was expecting to spend loads and try lots of items. She listened carefully and got me what I needed. I tried on one item and bought it, which handily was in the sale. Thank you!
5 de julho de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Good stuff
Had everything I needed and John was incredibly helpful ad friendly with some good advice.
4 de julho de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Shopping at Blacks
I had a really good experience at Blacks. I went into the store and was advised by a member of the team called John who helped me find a coat within my budget and was still very stylish. It was a really quick and easy shopping process so I am very pleased.
2 de julho de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
I was looking for shoes
I was looking for shoes , I didn't find what I was after as I have difficult feet to fit , but John was knowledgeable, patient and lovely ..
1 de julho de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Good service.
I was served by John and there was another woman (didn’t catch her name) downstairs who was attending to the mannequins, both were very kind and engaged in light conversation with me, making me smile and laugh. Both brilliant employees, good service, and a nice store to go into.
25 de junho de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
The assistant was very helpful and…
The assistant was very helpful and knowledgeable the only thing was 30p for paper carry bag theses should be free as not plastic
24 de junho de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Just great. Wish more shops were like this
I had a pair of walking shoes I had purchased online and had had over a month. No receipt as I'd deleted it not thinking that shoes I'd had before would be too small this time around. I thought I'd have to write off the cost but rang the store on the off chance they could help me.
The lady I spoke to was really helpful and directed me to customer service to try and find my order number.
Eventually the lady online found it and emailed me a copy.
Off to the shop I trot and had no trouble exchanging for a better fitting pair.
Brilliant service all around, honestly perfect.
22 de junho de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Good honest prices and products that do…
Good honest prices and products that do the job, staff helpful and polite.
8 de junho de 2024
Resposta da Blacks - Nottingham Wheeler Gate
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great shop
Great shop, really good service, especially from John. Bought two items in the sale at about half the usual price
10 de junho de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great experience in Blacks Nottingham
Great experience in Blacks Nottingham. Super friendly & helpful staff was served at the till by John who was great
4 de junho de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Excellent customer service in Nottingham branch.
I visited Blacks in Nottingham to buy a pair of walking shoes. I often have great difficulty finding a pair to fit. Raa was very helpful and offered constructive advice. She fetched multiple pairs and sizes for me to try. Nothing was too much trouble for her. John took over as it was lunchtime. He also was very extremely helpful and knowledgeable. Many thanks for an enjoyable and successful shopping experience thanks to the superb customer service I received.
28 de maio de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
John helped me again
John helped me again. Lovely people, knowledgeable and helpful.
28 de maio de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
John was very friendly and helpful and…
John was very friendly and helpful and knew exactly what I needed and was super quick too. Really appreciated!
28 de maio de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
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