I had to return my first pair of walking poles as they wouldn’t stay up. I ordered a different brand from the store but because their stock was showing two (they could only locate one), your system c... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoWheeler Gate 38-40, NG1 2ND Nottingham, England, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Easily the best retail experience I’ve had by far. An unfortunate set of circumstances led to me having to replace just about ALL of my kit only four days away from the biggest expedition of my life.... Ver mais
A empresa respondeu
You don’t see many reviews nowadays that are positive (or entirely genuine) but I’m happy to say this one is both. Awesome customer service, John is a fantastic source of knowledge and always my first... Ver mais
A empresa respondeu
I went in looking for some new hiking boots recently, i was very quickly seen to by jerry. They offered some of the best customer service i’ve gotten from a blacks, checking to see what discount got... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de artigos para acampamento
- Loja de calçado
- Loja de malas e malas de viagem
- Loja de roupa desportiva
Sobre Blacks - Nottingham Wheeler Gate
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
Wheeler Gate 38-40, NG1 2ND, Nottingham, England, Reino Unido
4,6
Excelente
150 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fantastic experience in Nottingham store
The Nottingham Blacks store and service were fantastic, in particular Amy who helped me find exactly what I was looking for within minutes & also informed me of certain half price deals. Great service, I shall be returning with a list!
24 de maio de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Resposta da Blacks - Nottingham Wheeler Gate
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Went in to buy light weight walking…
Went in to buy light weight walking shoes and was very pleased with the selection. The assistant was very patient as I tried on several shoes to get a pair I liked. Also found 2pr of shorts and a nice light weight waterproof jacket so all round a great experience. Certainly the best selection of walking attire in Notts.
17 de maio de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Staff 100% amazing kind loveable funny
Staff 100% amazing kind loveable funny
Incredible place to shop for out door clothing and emergency items
100 percent best shop to go buy things
14 de maio de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Brought a OEX tent
Brought a OEX tent, Lauren, Amy and Karen were great 🤙
13 de maio de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Lovely helpful and polite people.
Lovely helpful and polite people.
20 de abril de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Friendly and knowledgeable staff
Very helpful service from John & Raa, very knowledgeable on jacket cleaners and proofers, swiftly brought correct items from upstairs, whole experience very positive
19 de abril de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Harriet was super helpful
Harriet was super helpful, giving me lots of suggestions and made me feel like a valued customer today. Thank you!
17 de abril de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Helpful
John was very helpful in the Nottingham store today when I went to buy some walking shoes. The young lady on the till was very pleasant and professional.
17 de abril de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Really impressed
Really impressed, Gerry went above and beyond to help me find some trousers that would fit and even got me a great deal in the process. Exceptional customer service!
13 de abril de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Had everything we needed
Very helpful staff and a welcoming experience. Gerry was especially helpful. Thank you - my daughter is well equipped for her d of e experience.
12 de abril de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Very helpful staff not pushy sales at all I will use that store again
Very helpful staff
9 de abril de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Excellent customer service
Shopped in Blacks Nottingham on Sunday. A very friendly welcome into the store. We had excellent customer service from Josh on the first floor when trying to buy walking shoes/ boots. A successful purchase for 3 pairs.
7 de abril de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
One of my favourite go to shops
Great customer service, friendly, engaging and knowledge staff. Blue Light accepted, always come out with a bargain. One of my favourite stores to “pop in” and have a mooch. Thanks for the base layer yesterday.
6 de abril de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Very good customer service for buying…
Very good customer service for buying shoes, employee had lots of knowledge about the shoes we wanted and we got more than 50% off due to various discounts.
6 de abril de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Welcomed straight away with a big smile…
Welcomed straight away with a big smile from Karen she was very friendly and kind for giving assistance and advice on all the camping products, quick on her feet and informative, Great worker no faults at all, highly recommended for all your camping needs and requirements :)
3 de abril de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Knowledgeable staff
All the staff we spoke to were very kind and knowledgeable. John was exceptional when helping my son select and fit new hiking boots. Can't thank him enough, even tricks for lacing them on the trail and nice humour to put him at ease. Rare to find someone so knowledgeable these days, thanks again ☺️
1 de abril de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Knowledgeable, friendly staff
John was really knowledgeable about the walking boots and guided me to make exactly the right choice for my activity style and budget
25 de março de 2024
Opinião espontânea
Resposta da Blacks - Nottingham Wheeler Gate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.