Kate helped me find my new hiking boots in the Salisbury store. She was really attentive, asked me about what kind of trip I was going on & did it all with a smile. The boots are in Denmark now Kate,... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I asked a young member of staff if bungee cables/ ties were sold and was told a flat ‘no’, arms folded, blank stare. No advice or alternative suggestions offered. I felt like I’d asked a really unreas... Ver mais
A empresa respondeu
Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name. Both an asset to this store/company.
A empresa respondeu
A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupa desportiva
- Loja de malas e malas de viagem
- Loja de artigos para acampamento
- Loja de artigos de corrida
- Loja de calçado
Sobre Blacks - Salisbury
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
17 New Canal, SP1 2AA, Salisbury, Reino Unido
- 01722 447476
4,7
Excelente
464 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Kate helped me find my new hiking boots…
Kate helped me find my new hiking boots in the Salisbury store. She was really attentive, asked me about what kind of trip I was going on & did it all with a smile. The boots are in Denmark now Kate, so thank you! (Only found out we had the same name at check out, a lovely coincidence!)
31 de julho de 2026
Opinião espontânea
Resposta da Blacks - Salisbury
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Great advice and friendly assistance…
Great advice and friendly assistance from all three staff especially Kate
10 de agosto de 2026
Opinião espontânea
Resposta da Blacks - Salisbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very welcoming and helpful staff
Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name.
Both an asset to this store/company.
31 de julho de 2026
Opinião espontânea
Resposta da Blacks - Salisbury
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
A well stocked store with a good range
A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!
27 de julho de 2026
Opinião espontânea
Resposta da Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Would recommend
Would recommend. I was looking for a particular tent the chap found it out back and got it for me.
20 de julho de 2026
Opinião espontânea
Resposta da Blacks - Salisbury
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Rude unhelpful staff member
I asked a young member of staff if bungee cables/ ties were sold and was told a flat ‘no’, arms folded, blank stare. No advice or alternative suggestions offered. I felt like I’d asked a really unreasonable question!
17 de julho de 2026
Opinião espontânea
Resposta da Blacks - Salisbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
I made the order early in the morning…
I made the order early in the morning and it was available for collection by lunchtime. I then collected it from the store the same day.
30 de maio de 2026
Resposta da Blacks - Salisbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great cap
Great cap
Great customer service on collection at Salisbury store extremely helpful
Highly recommend 👌
29 de maio de 2026
Resposta da Blacks - Salisbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Mel did very well and he was very…
Mel did very well and he was very helpful. Sadly she’s left the company now to working out and over but she was very good. Very patient with me. The new shoes are really good. Good product good quality.
10 de maio de 2026
Resposta da Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Resposta da Blacks - Salisbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Under new management
Under new management. Instead of being ignored by three male shop assistants 6 months ago, I was greeted as soon as I walked through the door and served straight away by Mel I think it was. Knew her products and was bright and cheery!
15 de abril de 2026
Opinião espontânea
Resposta da Blacks - Salisbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Jayden was extremely helpful and…
Jayden was extremely helpful and friendly with it. Thank you.
4 de março de 2026
Opinião espontânea
Resposta da Blacks - Salisbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Good product but I had to order on line…
Good product but I had to order on line as the local store didn’t have my size, even though my size was showing in stock at the Salisbury store. This caused unnecessary journeys and cost extra to have it delivered. No wonder the shops are all closing down.
25 de março de 2026
Resposta da Blacks - Salisbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Good service
Was served by Mel on the morning of Tuesday 24 March 2026. Mel noticed that I was looking at walking boots and quickly came to assist me. She was very patient and knowledgeable. Having tried on many pairs and a good hour later, I purchased a pair of walking shoes/boots.
Mel fully informed me of Black's return policy, which was very much appreciated.
The whole experience was a pleasure and I would definately go there again.
24 de março de 2026
Opinião espontânea
Resposta da Blacks - Salisbury
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Resposta da Blacks - Salisbury
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Helpful staff
Helpful staff, without being intrusive. Reasonable range of items I was looking for.
6 de março de 2026
Opinião espontânea
Resposta da Blacks - Salisbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Craig and his colleague gave us good…
Craig and his colleague gave us good advice,helping us choose the right boots,coats and walking trousers. They were knowledgeable, friendly, but relaxed and not pushy at all.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Resposta da Blacks - Salisbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Kate was super helpful
Kate was super helpful in finding gloves. She made shopping a delight with her wonderful customer service and approachable nature. She even assisted in providing advice on discounts available. Thank you.
30 de dezembro de 2025
Opinião espontânea
Resposta da Blacks - Salisbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Complicated issue with walking boots!
After a complicated issue with my walking boots (long saga!) the staff at Salisbury branch were very helpful in achieving a full refund by helping me , along with customer care in Manchester, and also refunded postage. Thank you
10 de outubro de 2025
Opinião espontânea
Resposta da Blacks - Salisbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
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