Blacks - Sheffield Opiniões 

1467
•
TrustScore: 5 em 5

4,9

69 The Moor Shopping Centre, S1 4PF Sheffield, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Stevie and Adam were really knowledgable about the products and took as much time as I needed to help me find the right waterproof coat and boots for me. A great shopping experience and a satisfied cu... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Easy to use website, doesn't make it clear that click and collect is free. Decent prices. Nice friendly staff at pick up. Good quality items

A empresa respondeu

Classificada 5 em 5 estrelas

Stevie, the manager advised me how to park in the loading bay when I came to pick up the jacket. Jade served us when we arrived and was extremely helpful, making our shopping experience very satisfyin... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. também em
  3. Loja de artigos de corrida
  4. Loja de artigos para acampamento
  5. Loja de calçado
  6. Loja de malas e malas de viagem
  7. Loja de roupa desportiva

Sobre Blacks - Sheffield

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

  • 69 The Moor Shopping Centre, S1 4PF, Sheffield, Reino Unido

  • 01143 999828

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1467)

3902 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Friendly service, great prices!

Came in to purchase the OEX Novo stove after finding it online for £19 cheaper than GoOutdoors. Store was tidy and well stocked, and I received some very knowledgeable advice from the store manager about my options. Also had 5* service at the till from Jade who helped me get a good deal on some walking socks. Shop here if you want value for money and honest, friendly service!

25 de junho de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Couldn’t find what I was looking for…

Couldn’t find what I was looking for and was approached by a member of staff (Rio) she was really polite and made my shopping experience easy, got what I came in for and more thanks to Rio

22 de abril de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Came into store looking for a backpack

Came into store looking for a backpack, Simon was very knowledgeable about the range and which warranties etc.

Left with a great backpack, water bladder and dry bag!

8 de junho de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great customer service big shout out to…

Great customer service big shout out to Emily

5 de junho de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Emily and Adam made this shopping…

Emily and Adam made this shopping experience a friendly and personable one. Emily was particularly helpful in ensuring I got the product I wanted. Thank you both!

5 de junho de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Very good member for staff very very…

Very good member for staff very very helpful thank Adam

5 de junho de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Walking shoes

Went to to find some walking shoes.
Store assistant Emily was v.helpful in finding a great pair.

1 de junho de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Helpful friendly staff

Helpful friendly staff

3 de junho de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I went in with some questions around camping

I went in with some questions around camping and was suitably helped and informed by Stevie, she helped me pick out a full kit and no question was too much for her,

Great service from her

29 de maio de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great staff and products !

Had lots of help from the wonderful Emily, got some fab shoes, thank you !

2 de junho de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Amazing services Emily was epci

Amazing services Emily was epic

1 de junho de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Backpack Assistance

Everyone we spoke to was super helpful and kind, Emily in particular was incredible and helped me find the perfect backpack for my trip to South Africa. She knew the perfect bag thanks to firsthand experience and told me everything i needed to know.

It’s a really nice shop and everything so easy to find!

31 de maio de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Friendly and knowledgeable staff

I came in today to purchase a tent. I was greeted at the door by the friendly manager and said I wished to purchase a tent.
Jade served me and assisted me with my purchase providing good knowledge and Exelent customer service experience. jade also provided me with a leaflet containing tent care information.
She was friendly and I look forward to shopping at Sheffield blacks again.
As I left the store the manager said a friendly goodbye

28 de maio de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Emily was great at helping me to choose…

Emily was great at helping me to choose a replacement pair of walking boots. I told her my requirement & left it to her it, she nailed it bringing out two pairs one of which, North Face, was perfect for me. Emily was very friendly, attentive & helpful.

24 de maio de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great customer support

Great customer support with Emily

24 de maio de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Rio went above and beyond to help us…

Rio went above and beyond to help us today in the Sheffield store. She gave us lots of time and was very patient as we checked our cycle rack product that there were no bits missing, after it had been delivered by Evri quite badly damaged. Thank you for excellent service. Nothing was too much trouble for her. 😀

24 de maio de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I had such a lovely time at Blacks and…

I had such a lovely time at Blacks and it was with the worker called Mollie, she helped me answer all questions even if some of them was silly. She’s a polite lady and made my experience in the shop worth while.

18 de maio de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

My experience was good

My experience was good, staff were friendly, Emily in particular was very helpful.

19 de maio de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Very nice service from Emily was…

Very nice service from Emily was amazing and very helpful

19 de maio de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

visited Your Sheffield the more store…

visited Your Sheffield the more store on entering the store I was greeted by a lovely member of staff Emily I was enquiring about a cadac barbecue. Emily gave me all the information I needed to know and more she was very knowledgeable and helpful I ended up buying one . Emily also let me use a trolley to take it to my car which was Very much appreciated. Emily went above and beyond excellent customer service 🌟🌟🌟🌟🌟
The next day I returned back to the store and I purchased a smaller barbecue the member of staff that helped me again was very knowledgeable and helpful Rio 🌟🌟🌟🌟🌟 . Rio offered to help carry the barbecue round to the car for me which again I was very much appreciated. The staff at this store are extremely helpful very knowledgeable very friendly I will definitely be returning because of the customer service I have received.

14 de maio de 2025
Opinião espontânea
logótipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

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