This store is always the highlight when I venture to Yeovil. The staff are so genuinely welcoming and always deliver beyond my expectations. This time, Ben helped me choose the most effective... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... Ver mais
A empresa respondeu
Had such a lovely experience today! The service was fantastic, especially from Filip, who was so friendly, helpful and welcoming. He went above and beyond to help us and was really knowledgeable and h... Ver mais
A empresa respondeu
A long delivery time, the item was returned and like the delivery I am still waiting for my refund, should be quicker.
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de artigos para acampamento
- Loja de calçado
- Loja de malas e malas de viagem
- Loja de roupa desportiva
Sobre Blacks - Yeovil
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
22 Middle Street, BA20 1LY, Yeovil, Reino Unido
- 01935 314156
4,9
Excelente
777 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Surpasses Expectations again!
This store is always the highlight when I venture to Yeovil. The staff are so genuinely welcoming and always deliver beyond my expectations.
This time, Ben helped me choose the most effective sizing on a garment of clothing. I feel his genuine, friendly character & conversational nature is a commendable asset to Blacks.
Will then very patiently helped me choose a new pair of trail shoes. His unbiased knowledge and advice helped secure a pair that would usually be too costly to consider. He also advised me on a few packs of specialists 'spend & get' socks too.
I couldn't be happier with the products & service I received which is what keeps me coming back.
26 de setembro de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Great shop for outdoor clothing
Very helpful staff, and an excellent range of products. Worth making the trip into town to be able to try things on, so we know everything fits. Good discounts too.
25 de setembro de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Good customer service
Good customer service, knowledgeable and helpful.
Was helped with purchasing walking trousers by Louise.
20 de setembro de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks, a pleasent experience.
Will, the shop assistant was polite and knowledgeable. Nothing was too much. We will be back.
11 de setembro de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Excellent customer service 5 stars
14 de setembro de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Well layed out shop can find what I…
Well layed out shop can find what I needed helpful staff
31 de agosto de 2026
Resposta da Blacks - Yeovil
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Blacks, Yeovil Outstanding Customer Service
Returned to Blacks in Yeovil with a pair of Meindl walking shoes. The shoes were 5 months old and the lower tread on the left shoe had detached almost completely. The shoes otherwise we're wearing well. I had mislaid the receipt for the shoes but Ben and Thomas very quickly helped me by identifying a method to bring up the transaction details in store. They were able to verify the purchase and process a replacement. The customer service was second to none and I will continue to use Blacks and highly recommend others to do so! Excellent service gentlemen!
7 de setembro de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
A long delivery time
A long delivery time, the item was returned and like the delivery I am still waiting for my refund, should be quicker.
20 de agosto de 2026
Resposta da Blacks - Yeovil
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Excellent Service
Had such a lovely experience today! The service was fantastic, especially from Filip, who was so friendly, helpful and welcoming. He went above and beyond to help us and was really knowledgeable and happy to help with anything we needed. It’s always nice when someone genuinely takes the time to make customers feel looked after.
3 de setembro de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Louise and Will
Louise and Will at the Yeovil branch went out of their way to help me. I wanted another pair of walking boots and they searched high and wide to find the ones I wanted in my size. Charming and helpful. Thank you
27 de agosto de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
I was served by Will today in your…
I was served by Will today in your Yeovil store . He was extremely helpful as I needed walking boots . For some reason it is almost impossible to buy ladies boots in a size 9 but with Wills help managed to find a pair of men’s boots that were not wide for my feet . He was an absolute delight and credit to the store .
25 de agosto de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Resposta da Blacks - Yeovil
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Resposta da Blacks - Yeovil
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Great service every time
8 de agosto de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Excellent customer service
Excellent customer service received today from Louise and Ben, very helpful in the shoe department.
1 de agosto de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great store
Great store, lovely staff. Tom was very knowledgeable and helped me find a very nice tent and outdoor gear. Very conveniently located in town center.
28 de setembro de 2025
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Popped in for new shorts
Popped in for some shorts and found a good selection. Tom was very helpful in finding me the right size and colours.
Been visiting this store for four years now and the staff have always been helpful.
28 de julho de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Helpful and knowledgeable staff
Helpful and knowledgeable staff
11 de julho de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Helpful & Well Priced
Good range of stock and priced competitively. Tom was very helpful with figuring out the best choices for an upcoming trip - pointing me to the right choice, rather than just the most expensive choice. Definitely recommend.
4 de julho de 2026
Opinião espontânea
Resposta da Blacks - Yeovil
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Resposta da Blacks - Yeovil
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
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