This store is always the highlight when I venture to Yeovil. The staff are so genuinely welcoming and always deliver beyond my expectations. This time, Ben helped me choose the most effective... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... Ver mais
A empresa respondeu
Had such a lovely experience today! The service was fantastic, especially from Filip, who was so friendly, helpful and welcoming. He went above and beyond to help us and was really knowledgeable and h... Ver mais
A empresa respondeu
A long delivery time, the item was returned and like the delivery I am still waiting for my refund, should be quicker.
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de artigos para acampamento
- Loja de calçado
- Loja de malas e malas de viagem
- Loja de roupa desportiva
Sobre Blacks - Yeovil
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
22 Middle Street, BA20 1LY, Yeovil, Reino Unido
- 01935 314156
4,9
Excelente
777 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Visited Blacks in Yeovil and had really…
Visited Blacks in Yeovil and had really great help from Kelly. So useful being able to go into a shop and compare products as well as try them on. Got just what we wanted. Thank you for a such a positive shopping experience.
6 de junho de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
A great shopping experience from start to finish
I am a frequent shopper at Blacks in Yeovil and I have always had very good help, advice and customer service. I went in today for a pair of walking boots and was helped by Louise and Ben. They were both excellent, nothing was too much trouble and I am very happy with my purchase.
1 de junho de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Kelly was truly amazing
Kelly was truly amazing. Having tried on just about every pair of size 11 and 12 trail shoe options taking best part of an hour whilst dealing with several other customers at the same time. Came up with the perfect option. Very impressed and very grateful. Big five star rating for her knowledge, information and professional abilities. Many thanks.
31 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Hazel was very friendly and…
Hazel was very friendly and knowledgable and made our visit to the store a pleasant one
28 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great Service
So helpful, Louise was a complete star, nothing was too much trouble in getting me exactly what I was after. Very satisfied
28 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Friendly staff and good service.
I went into the shop looking for a waterproofing kit for my jacket. Hazel showed me where it was, and let me know it was half price if I bought something else. I bought a camping chair for my toddler which was also reduced, and left the shop feeling very happy with the service.
27 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Hazel was friendly and helpful during…
Hazel was friendly and helpful during our experience today. Hazel helped us to locate an item in the shop and was polite and kind
27 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Really pleased with the boots and short…
Really pleased with the boots and short waterproof trousers.
Arrived next day as expected.
13 de maio de 2024
Resposta da Blacks - Yeovil
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
I was served by hazel polite and…
I was served by hazel polite and courteous and informed me of some good deals in the store.
22 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Very helpful staff
Very helpful staff. Found just what I wanted at a good price
22 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Everyone in the Yeovil store is…
Everyone in the Yeovil store is fantastic. I keep going back for a reason! Friendly and helpful.
17 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Amazing
They were very kind,and happy to help us. Recommend this for travellers preparing for hikes and adventures.
16 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Hazel listened to my needs and I was…
Hazel listened to my needs and I was able to make an informed choice.
13 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Lovely!!
Bought a coat from here today and the staff were lovely, especially Hazel!
6 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Great experience
Went into look at and possibly purchase waterproof trousers or waterproof over trousers. Kelly asked us if we were okay we described what we wanted. She was very knowledgeable very cheerful and followed the whole process through. A good overall shopping experience would definitely go back again and look forward to be served by Kelly again.
2 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
I love this shop and everything in it
I love this shop and everything in it, amazing selection, everything you could possibly need for outdoor hiking. The staff are really knowledgable and helpful especially Ben
4 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Hazel was very helpful and not pushy
Hazel was very helpful and not pushy, told me about the offers available.
3 de maio de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Was looking for a new north face coat…
Was looking for a new north face coat…
Visited the Yeovil store and was very kindly assisted by Ben 👍 really helpful and extremely friendly chap
Shall visit again for T shirts soon
27 de abril de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Great service
I had to Unfortunately return some boots today, Tom served me and was extremely helpful and informative, he was also very polite and patient.
28 de abril de 2024
Opinião espontânea
Resposta da Blacks - Yeovil
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Resposta da Blacks - Yeovil
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
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