Truly useless customer service Initially, set up account, they need a certificate from me which I have emailed to about 5 different address as advised by Customer Svs. All bounce back no longer in u... Ver mais
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Leia as opiniões dos outros
Picking up gas is very straightforward and simple. The staff are invariably helpful. However, as a low user I periodically receive a free bottle of acetylene and until recently the free bottle was a... Ver mais
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There was some little issues. The website isn’t very intuitive and but after a phone conversation with Martin he sorted everything out. I couldn’t order my first bottles online and couldn’t get my 50%... Ver mais
A empresa respondeu
Terrible service - failed to deliver ordered products for over a month - charged for incorrect products delivered and charging rental on cyclinders to fail to collect. Most of the people get this c... Ver mais
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Informações sobre a empresa
- Fornecedor de gás industrial
- também em
- Companhia de gás
- Fornecedor de cilindros de gás
- Fornecedor de gás de soldadura
- Fornecedor de hélio
Sobre BOC Gases
Escrito pela empresa
BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing you’re covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, you’re always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know we’ve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreInformações de contacto
Forge, 43 Church Street West, GU21 6HT, Woking, Reino Unido
- feedbackteam@boc.com
- www.boconline.co.uk
3,8
Bom
587 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Always have a good experience
Always have a good experience. Staff are Kind friendly and efficient
16 de junho de 2025
Resposta da BOC Gases
Good Morning Sue,
Thank you for your review. We are delighted you are happy with our service.
Kind regards,
Lisa.
BOC Customer Service Team.
Great team at your Corby branch......
11 de junho de 2025
Resposta da BOC Gases
Good afternoon Bob,
I'm really pleased you had such a positive experience.
Best Regards
BOC Customer Services
Rapid delivery, helpful and friendly drivers
Rapid delivery, helpful,friendly drivers.
4 de junho de 2025
Resposta da BOC Gases
Good afternoon Ann, thank you for taking the time to leave such positive feedback.
Best Regards
BOC Customer Services
Resposta da BOC Gases
Hi Kevin, glad to hear your experience was a positive one. We appreciate you taking the time to leave your feedback.
Best Regards
BOC Customer Services
Easy to order & delivery as arranged
11 de junho de 2025
Resposta da BOC Gases
Good afternoon Christine, we appreciate you taking the time to provide feedback, it's great to hear.
Many thanks
BOC Customer Services
Resposta da BOC Gases
Thanks Michael, it's good to hear you had such a positive experienced.
Thanks again
BOC Customer Services
Easy on line ordering process and swift…
Easy on line ordering process and swift delivery.
16 de maio de 2025
Resposta da BOC Gases
Thanks Robert, your comments are appreciated.
Best Regards
BOC Customer Services
I can not complain about my dealings…
I can not complain about my dealings with BOC at all when going in to store to pick my cylinder up and when speaking over the telephone to whoever at BOC they seem very helpful this is my honest experience
9 de junho de 2025
Resposta da BOC Gases
Good afternoon Mickey, we really do appreciate you taking the time to leave your feedback. Such positive comments are always great to receive.
Best Regards
BOC Customer Services
Resposta da BOC Gases
Good afternoon Justin, thank you for your feedback. Your positive comments are much appreciated.
Best Regards
BOC Customer Services
Always great service from BOC Bamber…
Always great service from BOC Bamber Bridge.
Convenient, fast service and a good stock of gas and consumables.
☆☆☆☆☆
22 de maio de 2025
Resposta da BOC Gases
Good afternoon Philip, great to hear you always have a positive experience.
Best Regards
BOC Customer Services
Resposta da BOC Gases
Hi Fiona, thank you for taking the time to leave feedback, your positive comments are appreciated.
BOC Customer Services
On two occasions now delivery has been…
On two occasions now delivery has been cancelled on the morning that it was due to be delivered totally unacceptable as you have to wait another week before you can get another delivery .
15 de maio de 2025
Easy to use website
Easy to use website.
Choose your delivery day.
Great knowledgeable drivers.
10 de junho de 2025
Resposta da BOC Gases
Good afternoon Andrew,
many thanks for your feedback. It is pleasing to hear you had such a positive experience.
Best Regards
BOC Customer Services
Delivery is very good
Delivery is very good.
If you are informed of delivery date. it is delivered on that date. The staff friendly and obliging.
13 de junho de 2025
Resposta da BOC Gases
Good morning Brenda,
many thanks for your comments. They are very much appreciated. I am pleased to hear you had such a positive experience.
Best Regards
Colin
BOC Customer Services
Steve!!!!!
9 de junho de 2025
Resposta da BOC Gases
Good afternoon Aimee,
I am unsure if this is feedback or a system error. I have located your account and emailed you directly for more details.
Best Regards
BOC Customer Services
Where is my scheduled delivery please…
Where is my scheduled delivery please ordered on the 07/06/25 still awaiting any info on delivery such a shame it’s come to this it’s always been perfect BOC what’s gone wrong
12 de junho de 2025
Resposta da BOC Gases
Hi Garry,
I have located your account and tried calling you to discuss. However there was no answer and no voicemail facility. Therefore can you please ring 08457 302 302 and speak to one of our advisors who will be happy to assist.
Kind regards,
Lisa
BOC Customer Service Team.
Always easy to order and very prompt…
Always easy to order and very prompt with lovely staff.
10 de junho de 2025
Resposta da BOC Gases
Good afternoon Nicola,
many thanks for your positive feedback. Your comments are greatly appreciated.
Best Regards
BOC Customer Services
Delivery drivers are always polite and…
Delivery drivers are always polite and helpful.....they deserve a pay rise
9 de junho de 2025
Resposta da BOC Gases
Good afternoon Peter,
many thanks for taking the time to leave feedback, it's pleasing to hear you experience such a positive service.
Best Regards
Colin
BOC Customer Services
Resposta da BOC Gases
Good afternoon Lorraine, we really appreciate you taking the time to leave feedback. I am pleased you had such a positive experience.
Best Regards
BOC Customer Services
Prompt and efficient
Prompt, efficient service as usual. Driver very pleasant and helpful.
10 de junho de 2025
Resposta da BOC Gases
Many thanks for the positive feedback, it is very much appreciated.
Best Regards
BOC Customer Services
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