BookaHouseboat.com Opiniões 

89
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Simple, straight-forward platform. Easy to find accommodations, and the photos provided by home owners are accurate and realistic! Fast communication between the platform and the hosts as well.

A empresa respondeu

Classificada 5 em 5 estrelas

Maria communicated with us very efficiently, answering my queries promptly. She was very pleasant and made the boat very hospitable, with lots of essentials included. We were grateful for the coffee m... Ver mais

Classificada 5 em 5 estrelas

Wir haben ein paar Tage in Amsterdam auf einem Hausboot verbracht. Im Vorfeld hatte ich mehrere Vermieter von BookaHouseboat angeschrieben. Von allen habe ich sehr schnell eine Antwort bekommen. Als... Ver mais

Classificada 5 em 5 estrelas

Excellent service. Took the fear out of booking a house boat abroad, knowing the money doesn't come out of the account till a few days after we arrived. We have used booka twice now, no hassles and th... Ver mais

Informações sobre a empresa

Escrito pela empresa

**Anonymous reviews are a scam. Unbelievable 'untrust'-pilot allows them** About us: we are a small but highly specialised platform for worldwide houseboat rentals. We offer customer support with real people and quick, personal answers. Booking is very easy: you can create an account in one minute and complete your booking within three minutes. All our listings are personally reviewed by us by hand. We’d love to welcome you on board!


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

89 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(89)

8 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great location

Great location, fabulous accusation, great houseboat experience. My friend and i have visited Amsterdam many times, we usually stay in a hotel but the houseboat has been a much improved experience.
Friendly and helpful host. Easy to communicate.
hopefully stay again.
stayed for 3 nights.

17 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

a perfect stay

We spent four wonderful days on Gijs' houseboat. Everything was very modern. There was even enough coffee with milk and a few drinks. We didn't need the bikes, but they were there. The interior is very modern and stylish. The boat is bright. Oh yes, and it doesn't wobble. :) There are two supermarkets close to streetcar line 7 and there is also a bakery and a café. If you walk a little further, you'll find a great Syrian and an Indonesian restaurant. Or you can cycle there. We would love to come back.
Rose & Ralph

25 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Excellent and very efficient communication. Multiple e-mails explaining all necessary details. The houseboat we rented was very comfortable, very nice owners.

8 de abril de 2025
Opinião espontânea
logótipo da BookaHouseboat.com

Resposta da BookaHouseboat.com

Glad all was clear! Doing our best to make it smooth!👍🙏

Classificada 5 em 5 estrelas

Alles super geklappt!

Alles super geklappt!! Sehr vertrauenswürdig

4 de abril de 2025
Opinião espontânea
logótipo da BookaHouseboat.com

Resposta da BookaHouseboat.com

That is our goal, thank you so much! 🙏

Classificada 5 em 5 estrelas

Die Plattform zum Buchen ist gut…

Die Plattform zum Buchen ist gut aufgestellt und einfach zu nutzen. Hatten Buchung und Bezahlung innerhalb 15 Minuten abgeschlossen.
Unser Aufenthalt war super. Tolles Hausboot. Ganz tolle Menschen. Wir fühlten uns sehr gut aufgehoben und kommen bestimmt wieder 👍

27 de março de 2025
Opinião espontânea
logótipo da BookaHouseboat.com

Resposta da BookaHouseboat.com

Vielen Dank für Ihre freundliche Bewertung! Genau das, was wir erreichen wollen! Schön zu hören, dass es für Sie einfach war :) 🙏

Classificada 2 em 5 estrelas

Poor Customer service

My family and I rented a house boat to stay in Amsterdam during spring break 23-25 March. The Boat we rented had no heat and the temperatures were in the low 40's inside the boat. I spoke with the owner and he said he would have the heat turned on. He did not turn on the heat, so we slept miserably for two nights fully clothed. We left the house boat after our two night stay. When I contacted BookaHouseboat to lodge a complaint and ask for a refund they said I needed to contact them before 25 March to prevent payment to the owner. They added that because they had paid the owner there was nothing they could do. Instead of seriously addressing our grievance they used sarcasm in their response. Here is the response I received "Ahoy Jeffrey,
Thank you for your update! This is a great way to make us go that extra mile for you!! Super motivating and really a pleasure to further help you, I go really well on threats! "
This was after I informed them I had no other recourse than to leave a bad review. I guess they feel like business is so good they do not have to worry about upset customers. I think this a bad position and would be warry of trusting this company. These boats in Amsterdam are old, getting in and out of them is not easy and if they are not holding the owners to any kind of standard, it will only be a matter of time before someone is hurt or injured.

26 de março de 2025
Opinião espontânea
logótipo da BookaHouseboat.com

Resposta da BookaHouseboat.com

Ahoy Jeffrey, thank you for the announced bad review. Let me clarify a few things, as we take both guest satisfaction and fairness to *all parties* seriously.

Regarding our policy, which is clearly stated across our website and in several booking related emails you received:
1. “Your money is safe – we pay the host 2 days after check-in.”
2. “Complaints? Please notify us within 24 hours after check-in so we can help while your stay is ongoing.”

Your response: "It was a two-night rental so I could not have notified your 'team' by the 25th". Huh? Your check-in was on the 23th, we have multiple channels (email, phone, even an emergency number during active bookings) specifically to help in situations like this. How was this impossible?

Eventually we only received your REFUND REQUEST 2 DAYS after your *check-out*, which meant the host had already been paid in line with our policy, as we had no complaints before.

We understand this may be frustrating, but timely communication is key to helping us resolve any issues during your stay. And now you leave this review while we've communicated to you that we're still discussing this case with your host...

Classificada 5 em 5 estrelas

Tolle Tage in Amsterdam auf dem Wasser! Wir haben ein paar Tage in Amsterdam…

Wir haben ein paar Tage in Amsterdam auf einem Hausboot verbracht. Im Vorfeld hatte ich mehrere Vermieter von BookaHouseboat angeschrieben. Von allen habe ich sehr schnell eine Antwort bekommen. Als wir uns für ein Objekt entschieden haben, war die weitere Kommunikation und die Zahlungsmodalitäten ohne Probleme. In Amsterdam haben wir dann wundervolle Tage auf dem Hausboot verbracht und die Vermieterin, die mit auf dem Hausboot wohnte, war sehr freundlich und hilfsbereit.
Jederzeit wieder gerne!

29 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great platform…

bookahouseboat.com is a great platform for finding unique, interesting and affordable accommodation. The website is easy to use and the service they provide is feature rich, including regular and useful email updates about upcoming stays, payment reminders and contact details for the houseboat owners.

18 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic experience, exceeded expectations

Really enjoyed our stay on this houseboat. We wanted to be a bit outside the city, and this experience was incredible. The host was very helpful and flexible with checking in later. One day, we rented bikes from Bike Rental Zaanstad and toured the windmills at Zaans Schans! We also took the rowboat out for a paddle at sunset, really lovely and serene. The houseboat has everything you could need, is very spacious and comfortable.

18 de outubro de 2024
Classificada 5 em 5 estrelas

Used them to book a houseboat in…

Used them to book a houseboat in Amsterdam. Really great communication as payments were due and as the holiday approached. It was comforting to know the boat owner didn’t get paid in advance so we were sure there’d be no last minute cancellation. Reassured us enough to use this company. Would recommend.

10 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Seamless process

Website made it very easy to browse potential houseboats and communicate with host. Easy check in/out process. Would definitely book through them again.

7 de setembro de 2024
Opinião espontânea

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