This was my first order from this company. I purchased two pairs of crocs in their sale and purchased according to the size guide clearly labelled in the listings. They arrived within 3 days well pack... Ver mais
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Leia as opiniões dos outros
I rang twice regarding a refund and didn't think your staff were neither particularly friendly or interested in a new customer. As we all shop on line these days my experience is that when the items a... Ver mais
Dissapointing first time experience. Will never order again. Avoid this company. The sizing is completely off. explained to the customer service. i have been same size for years. The sizing is... Ver mais
I was a bit sceptical because I’d found some dune shoes which were out of stock literally everywhere else - I shouldn’t have been, because they were a fair price, arrived within 2 days, and were exact... Ver mais
Informações sobre a empresa
Sobre Brantano UK
Escrito pela empresa
Now operating exclusively online, Brantano stocks a range of high fashion and high street brands as well as safety footwear.
Informações de contacto
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucestershire, Reino Unido
- hello@brantano.co.uk
- www.brantano.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 11% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great fast delivery
Great fast delivery. Boots exactly as described. Very happy.
They hide any reviews of products that…
They hide any reviews of products that aren’t 5 start so nothing is truthful. I had a pair of shoes disintegrate after a few months of wearing. Simply wrote a fair review and they have hidden it but only approve the 5 star ones.
Very expensive P & P inaccurate description
I did not realise this company is part of (now called) ski sports
They give you a QR for returns, which you then have to pay. After paying £6 for delivery I did not expect to have to pay a further £5 to return the boots
The female boots were far too big, not true to size at all. The description was not accurate.
I will not purchase from this company again
Misleading sizes and poor customer service.
I ordered a size 6 which for all my life and every shoe in my wardrobe is a Euro 39. I paid for express delivery as needed for an event. A size 391/2 arrived which were far too big. Not only did this mean I couldn't wear to the event but Brantano refused to refund the extra postage I paid for or offer to cover the return postage. They actually could have been less helpful and I will NEVER be using them again.
Excellent service
what you would expect but unfortunately…
what you would expect but unfortunately don't always get.Kept up to date delivered on time excellent condition when delivered first class.
No help from customer care Useless!
Everything went smoothly
Everything went smoothly. Thank you. Happy with my purchase.
Delivery was fast and price was good
Delivery was fast and price was good. Will use again
Avoid at all costs
Avoid at all costs - customer service is no where to be seen - as soon as they have your money it’s over
Great all round short boot
This is the second pair of these boots that I have bought and they are great, so comfortable , waterproof and durable.
Shocking customer service
Shocking customer service. Shoe sole was wearing away after a month and they said it was normal wear and tear. Avoid!
Returns aren’t free
Returns aren’t free!
Bought a pair of Skechers as a present. Came up very small so had to return. Cost £8.95 to send back as you can’t drop off in store as it’s a different company!
Won’t be using again
I orderd my daughter a pair of trainers…
I orderd my daughter a pair of trainers which are size 10.5. They where ordered and came in size 11 which is huge on her. I sent them email and not helpful at all. I had proof that they where ordered 10.5 and they replied there are not from us! I had to send proof of everything and again came back saying it wasnt from them!! Not happy
Exceptional support from Brantano
Exceptional support from Brantano. Ordered on next-day delivery, however, post was delayed (most likely down to The Royal Mail).
Brantano refunded me the delivery charge within a few hours, which is how support should be done, promptly and fairly. Shoes arrived shortly after, in perfect condition. Hence, the 5 Star Review.
No free return service
Because of no local stores now I ordered online. Got 4 pairs of shoes and had to send them all back because of sizing then I realised I had to pay for returning which was £15!! No free returns even if you spend £88 +. Will not be ordering from there again.
Very, very comfortable.
Great service. Bought these to replace wellies and as I have thin legs and these are much more comfortable than standard wellies. They have a lovely soft lining, are true to size and feel so, so good.
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