Brantano UK Opiniões 1123

Bought women’s size 8uk trainers, they are more like a size 10 and men’s wide, sent picture in to prove they weren’t a women’s size 8uk against a well known brand, for them to say I have to pay to return them and as tracked. Very poor customer service I won’t be purchasing from them again. Couldn’t even return them to a store or try them on in a store as they are all closed, lesson learnt, I won’t be purchasing from the again.

Brantano241288

I had a really disappointing experience with this company.

I received a pair of shoes that were clearly faulty – both had visible scratches and stains, and the overall quality was poor and not as described. I contacted customer service straight away, provided photos, and requested a return and full refund.

It has now been nearly two weeks and I haven’t received any response at all. Completely unacceptable.

At this point, I am left with faulty goods and no support from the company. Very poor customer service and I wouldn’t recommend buying from them based on my experience.

I am a Sketchers customer but usually buy from a proper high St shop,this time on line what a disaster my size is UK10 the shoes you sent did not fit in length or width in fact shoes were 30mm short length wise after a few messages for help to speak to a human I was totally ignored and it has cost me two deliveries which you refuse to refund your shoes are obviously seconds or possibly fakes I would advise any one not to touch your company with a barge pole

Golf shoes at a great discounted price delivered on time, excellent!

Really quick delivery and a discount…….couldn’t be better!

Absolutely outstanding service, I ordered 3 pairs of shoes Sunday afternoon and came back from work yesterday to find them delivered! I didn't have to pay for delivery either and they used parcel force which I've found more reliable than other delivery companies, keep up the good work will definitely use the online service again 👍

Comfy wee woven pumps at a great price.

Rude dismissive customer helpline
A really ‘can’t be bothered attitude’ especially when they sent the wrong shoes in the first place.

Some of the best customer service and importantly clear communication I have ever received from a retailer.

Ordered a pair of Skechers for work on next day delivery, Royal Mail used the inaccessible property excuse, which was of course was untrue & so Brantano because of this would not issue a refund. Poor customer service considering my contract was with them not Royal Mail!

Really good great quality trainers as described

Excellent boots, great price, packaged well and sent quickly

Fab product. Delivery was quick.

Just purchased two pairs of sketchers prices exceptional vast variety wouldn’t shop anywhere else after finding Brantano. Prompt delivery using Royal Mail you know they won’t just be thrown on the doorstep. Give them a try you won’t be disappointed.

What was important to me was that I got both the quality as well as the comfort from the shoes I purchased. This was definitely achieved.

Ordered a white pair of Skecher BOB trainers received cream trainers. The pictures also showed white trainers not cream. Complained to Brantano this is their reply:
We understand your concern regarding the colour difference between the item you received and how it appeared on your screen. While we do our best to display our products as accurately as possible, please note that colours can vary depending on individual screen settings, lighting conditions, and display types.
White is white cream is cream nothing to do with shading or pc lighting. So be warned you may not get what you thought you were going to get. I will not ever buy from this cowboy company again. Customer service is rubbish

Because of this, our policy does not cover return shipping costs for colour variations that occur due to screen-to-real-life differences. We genuinely appreciate your understanding, and we’re always here to help if you need more detailed product information before your next purchase.

What a serviced an issue which was dealt with in a short time. In this day and age the response was way above what you would expect to receive. I will definitely purchase from them again in the future

Reported a problem with a faulty boot. Sent photos and a emailed explanation on Brantano site. Within 24 hours refund issued, no quibbles. A rarity today to receive such good customer service.

Ordered three items, two pairs of boots, one pair of sandals. There really needs to be far better help regarding measurements when buying online - actual foot measurements and internal shoe measurements etc (like they offer on TEMU)...
One of the pair of boots, in my usual size 6 (Fleet & Foster Morocco Twin Zip Ankle Boot Navy), were loose all around the foot and the ankle, even with a thick shearing sole added and thick socks, and I tried a special arch support sole too, I could get two fingers behind my heel - surely they have been labelled wrongly (note they were made in India), they would fit a size 7 easily. So, I contacted CS, this is the reply I got when I asked about returning them: "Thank you for contacting us at Brantano and thank you for your patience! Sizing can vary in different styles and brands . We don't do free returns sorry." So, they sell wrongly sized boots but I have to pay to return them. Wow, they care about their products and their customers. NOT. The other two products I bought are okay, not great, just average, really does put me off buying online. Lesson learned, stick to high street shops for footwear...

I ordered some Josef Siebel shoes that were uncomfortable due to my ankles chaffing. Brantano were brilliant in reimbursing me and didn’t charge me for their postage costs to me which I would have thought fair as they were now out of pocket. I then decided I would buy my next pair from them (Cotswold shoes) which I have just done and I am very pleased with my purchase. It feels like they really care about the past negative reviews.
Thank you!