The booking process was very easy and the options available to me were explained clearly. I was advised of everything that was checked on my car and any issues that would require attention now and als... Ver mais
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The booking process was very easy and the options available to me were explained clearly. I was advised of everything that was checked on my car and any issues that would require attention now and als... Ver mais
A empresa respondeu
No video health check (informed on new server & would receive later), never did, also part of the service agreement. No time estimate given when told there would be when booking. When booking link wen... Ver mais
Rumen Aleksandrov was a pleasure to deal with. From the start he listened to what I wanted but wasn’t pushy to secure a sale. He was knowledge, took the time to show me how things worked and was thor... Ver mais
Really helpful and communicative people made the whole thing run smoothly. Had a call from the dealership after making the booking to confirm the details and run through past service history to ident... Ver mais
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Cray Avenue 222, BR5 3PW, Orpington, England, Reino Unido
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Respondeu a 27% das suas opiniões negativas
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Orpington team sorted out everything on my visit so didn't need to go back.

Resposta da Brayleys Cars - Brayley Honda Orpington
Salesman George was informative and responsive at all stages. All a very good experience.

Resposta da Brayleys Cars - Brayley Honda Orpington
Fantastic service, was kept updated on the progress and the work was carried out in a very quick manner, staff member who dealt with me was very polite and friendly, would recommend to family members and friends.

Resposta da Brayleys Cars - Brayley Honda Orpington
Everything was done that I wanted done and it didn’t take as long as as expected. One item wasn’t available though - oil filter

Resposta da Brayleys Cars - Brayley Honda Orpington
The booking in process was simple and straight forward , staff were friendly and helpful. The mechanic phoned with an update and pointed out work that needed to be done and work which he advised could be done. It was agreed which items to proceed with and authorised.
Collection process was easy and again staff were very friendly and helpful,overall a satisfactory experience.

Resposta da Brayleys Cars - Brayley Honda Orpington
I purchased a new car. I met Kingsley when I first entered the showroom and he was the salesman that took me through the entire sales process, to the point when I drove my new car away. He was very professional with a quiet, easy style that inspired confidence. The entire experience was very efficient and professional. I would definitely recommend Brayleys and Kingsley in particular.

Resposta da Brayleys Cars - Brayley Honda Orpington
Colin in the service department was extremely helpful and a pleasure to deal with.

Resposta da Brayleys Cars - Brayley Honda Orpington
It was booked at short notice but done very quickly n politely within a very short time

Resposta da Brayleys Cars - Brayley Honda Orpington
Helpful staff, MOT & Service carried out in extra quick time as we had requested. All in all, a very pleasant experience, which is not always the case with garages.

Resposta da Brayleys Cars - Brayley Honda Orpington
The members of staff in the service department could not be more helpful a wonderful experience

Resposta da Brayleys Cars - Brayley Honda Orpington
Booking service was seamless staff very knowledgeable and helpful and really pleased car valeting was reinstated

Resposta da Brayleys Cars - Brayley Honda Orpington
Car was picked up early by Chris the technician, received health check video, all good on that. Service and MOT carried out. Car returned at the end of the day all nice and clean. Thumbs up from me

Resposta da Brayleys Cars - Brayley Honda Orpington
Great people to deal with always polite helpfall and nothing to is to much trouble.

Resposta da Brayleys Cars - Brayley Honda Orpington
I booked to have my car's first service. Booking in was easy. Staff friendly and efficient. No problems with service.
Will definitely revisit.

Resposta da Brayleys Cars - Brayley Honda Orpington
Absolutely disappointed about this Honda Orpington Branches.
I call up booked appointment for 1:40pm today to view one of the car that I am interested to buy, when I am arriving walk through the door, there no receptionist at desk and there a sale desk with guy on my the right hand side and no body greeting or say hello and I was standing there for couple minutes, to my right hand side there Sale guy on desk look up and look at me but he not even say hello, ignoring.
I waited a while I then walk towards sale desk in centre back of the room and told him I have appointment with Sophie , he then instructed his colleagues to get Shophie and his colleagues went upstairs and later come back down and say “ Shophie be 5 minutes. I waited standing there, no one say whether to take sit at some desk or anything, I waited more 15 minutes and decided to seated down at the receptionist seat. I continued waiting over 25 minutes and I stood up then another college approached to ask any one seeing you, I say yes I been told to waited 5 minutes and now is over 25 minutes. I told him that I am leaving because I got work to do and then I left.
I felt this is and discrimination because I am an Asian person. The service was terrible, no customer service, staff wasn’t have intensional of work to there ability, they come there for sake getting pay of not doing any work . This show room need pay attention more to there staff. You come here to work, put effort to your duty/role. Director/ manager needs to look into this and improve customer services. This is worst show ever I have been , no organise of staff. Once again you have lost your busisness.
friendly, competant and efficient.

Resposta da Brayleys Cars - Brayley Honda Orpington
Well organised. Kept informed throughout the process.

Resposta da Brayleys Cars - Brayley Honda Orpington
All the staff at Brayleys are always so nice to deal with. They explain things clearly, are friendly and helpful and very efficient. My car was collected without fuss. I received a call telling me what needed doing and then another one telling me it was ready and on the way back. Has definitely taken the stress out of servicing my car.

Resposta da Brayleys Cars - Brayley Honda Orpington
I recently bought my first Honda and I’m very pleased with the attention to detail I received from Paul Hubbard Sales. Paul gave me ample time to consider all the information and prices without pressuring me. This positive experience continued throughout the purchase process. Deborah Newman, the Service Advisor, was equally knowledgeable and helpful.

Resposta da Brayleys Cars - Brayley Honda Orpington

Resposta da Brayleys Cars - Brayley Honda Orpington
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