Brayleys Cars - Brayley Honda Orpington Opiniões 

606
•
TrustScore: 4.5 em 5

4,6

Cray Avenue 222, BR5 3PW Orpington, England, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The booking process was very easy and the options available to me were explained clearly. I was advised of everything that was checked on my car and any issues that would require attention now and als... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

No video health check (informed on new server & would receive later), never did, also part of the service agreement. No time estimate given when told there would be when booking. When booking link wen... Ver mais

Classificada 5 em 5 estrelas

Rumen Aleksandrov was a pleasure to deal with. From the start he listened to what I wanted but wasn’t pushy to secure a sale. He was knowledge, took the time to show me how things worked and was thor... Ver mais

Classificada 5 em 5 estrelas

Really helpful and communicative people made the whole thing run smoothly. Had a call from the dealership after making the booking to confirm the details and run through past service history to ident... Ver mais


Informações sobre a empresa

  1. Concessionário auto
  2. também em
  3. Concessionário de carros usados
  4. Loja de peças automóveis usadas
  5. Oficina de reparação automóvel

Escrito pela empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informações de contacto

  • Cray Avenue 222, BR5 3PW, Orpington, England, Reino Unido

  • 0208 303 6363

4,6

Excelente

TrustScore: 4.5 em 5

606 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 27% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(606)

3418 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The booking in process with Colin was…

The booking in process with Colin was excellent and the collection, also renewed my service contract and extended warranty as both seem good value for money

25 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Classificada 5 em 5 estrelas

Excellent service

We had excellent service from Tony. Having been told we could no longer have a collection service to Knockholt, given our circumstances of age and disability Tony was able to resolve this. It solved a lot of problems and was very much appreciated.

25 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Hi Pauline, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Classificada 5 em 5 estrelas

The staff were very helpful

The staff were very helpful, making the booking process easy. The service was done much more quickly than expected. I was very pleased.

25 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Classificada 5 em 5 estrelas

Very friendly staff.

Very friendly staff.

24 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Hi Mr Lewis, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Classificada 5 em 5 estrelas

Very good all round

Helpful and effective booking line
Convenient appointment
Efficient service
Good communication
Supportive response to queries

21 de agosto de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Orpington

Resposta da Brayleys Cars - Brayley Honda Orpington

Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Classificada 5 em 5 estrelas

Quick in And it on the same day no fuss…

Quick in And it on the same day no fuss and staff kept me informed all the way through the process

20 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

HI, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Classificada 5 em 5 estrelas

Fantastic customer experience

Came in for a mot and service, Great customer service and communication from both people who helped me at desks and the tech working on my car, very happy and will almost certainly be back again next year

19 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Hi Curtis, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Classificada 5 em 5 estrelas

SERVICE

SERVICE, MOT, NEW PLANS.
My service and MOT went smoothly (thanks guys) and Colin on the front desk was very helpful; he kept me informed. Debby, Service Advisor, was also great. She talked me through a couple of new plans, making the whole experience quite easy going, but professional. Thanks, Brayleys - Honda.

18 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Hi Peter, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Colin and Debbie. We look forward to continuing to welcome you into the dealership for many more years.

Classificada 5 em 5 estrelas

Professional friendly service

Service and MOT completed satisfactorily. Friendly, professional and helpful staff in both the Service and Sales Departments

17 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Hi Helen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Classificada 5 em 5 estrelas

Great Hospitality

I've had Honda HRV for 3 years, every time i go for yearly service, great staff service and hospitality when you get there

17 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Hi, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Classificada 5 em 5 estrelas

NICE STAFF VERY HELPFUL CAR WORK WAS…

NICE STAFF VERY HELPFUL CAR WORK WAS DONE VERY FAST FOR ME TO PICKUP .

17 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Classificada 5 em 5 estrelas

Excellent service as always.

Excellent service as always.
Can't fault the Brayleys

12 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Hi Peter, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Classificada 5 em 5 estrelas

David Carter…

The gentleman I first saw at the desk was very helpful as the car is fitted with a very expensive alarm system that takes some working out, but they managed to sort this out and did the service in very good time.

12 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Hi Timothy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Classificada 1 em 5 estrelas

BRAYLEYS HONDA ORPINGTON…

So i own a honda and it has come with a 5 year warranty. Went there this morning for a service. And was dealt with a COLLIN HOLLOWAY, I told him my rear wiper needed a replacement. Well he didn't confirm a price, I see a bill for £37.19 to replace a wiper? So, I ask Collin Holloway, how do you justify that price when a wiper blade costs 7.99 at halfords? He is, well...we will replace your old wipers back you get em done for £7.99 if your lucky, wishing me luck. Now, if you are happy with that sort of an attitude and ofcourse service, then you should go to these dealers, BRAYLEYS HONDA IN OPRPINGTON. Worst customer service i have ever seen ans experienced...the first time when i took my car for service they topped it with plain water, but i let it go thinking it must be a rookie mistake, i kid u not. I would never touch these cowboys with a barge poll again. I mean, he wasn't even bothered to discuss the issue, thinking if he belittled me I would just feel bad and tell him, sure go ahead just swipe that card. I understand Honda is having an issue with its cars and they have discontinued their electric version Eny1, and I understand Honda owners are no longer cash cows, but we still live in a country where customers are king and day light robbery needs highlighting. MY DAYS OF OWNING A HONDA ARE DONE.

12 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Quick and easy booking process

Quick and easy booking process. Effective Communication before and after the servicing of the vehicle. Transparency of work completed and recommendations of upcoming repairs.

11 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Hi Jenny, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Classificada 5 em 5 estrelas

The service provided was exceptionally…

The service provided was exceptionally prompt, and the staff demonstrated commendable professionalism by maintaining clear and consistent communication. We highly recommend their services.

11 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Hi Anna, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Classificada 5 em 5 estrelas

Great swift service

Great swift service. Always friendly and professional

10 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Classificada 4 em 5 estrelas

Very pleasant and informative and quick…

Very pleasant and informative and quick service. A bit disappointed they've stopped cleaning the vehicle after the service.

6 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Hi Mr Woodward, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.

Classificada 5 em 5 estrelas

End to end first class.easy to contact…

End to end first class.easy to contact and book the car in.
The job was done and I was notified soon after, with a video from the technician explaining what he had done.
Front desk staff good and friendly especially Emma.
Thank you Brayleys.

5 de agosto de 2026
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logótipo da Brayleys Cars - Brayley Honda Orpington

Resposta da Brayleys Cars - Brayley Honda Orpington

Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Classificada 4 em 5 estrelas

Very quick service!

The service was quick. It ended up being a good thing that I chose to wait and collect the car instead of having to travel about 9 miles back home and then return to pick the car within about 2.5 hours!

I was however disappointed that unlike your competitors, the car was not washed after the service was completed. This is a complimentary service that you should offer your customers.

4 de agosto de 2026
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Resposta da Brayleys Cars - Brayley Honda Orpington

Hi Franco, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

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