Bremont Watch Company Opiniões 

195
•
TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

an amazing experience ! learning more about the firm's journey as two brothers followed their dream. treated like VIPs from arrival to leaving. The Bremont support for true adventurers ... like... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The tour of the Bremont watch headquarters in Henley was fantastic. From the warm welcome to the highly informative ( and humorous) journey through the history of Bremont with a fantastic insight in... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My beautiful Bremont ALT1-P2 watch needed a new leather band, after six years of flawless use. Bremont Melbourne took my call from Perth and sent photos of the band options. George’s service was great... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

So my relatively new Meteor watch stopped running. I reached out to customer service at Bremont to find out what the process was to getting my watch serviced under warranty. From start to finish I w... Ver mais

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Escrito pela empresa

Bremont Watch Company is a luxury aviation-themed British watchmaker based in England.


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4,7

Excelente

TrustScore: 4.5 em 5

195 opiniões

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4 estrelas
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1 estrela

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4,7

Todas as opiniões

(195)

58 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Customer service actually receptive and good!

After an initially wobbly experience with customer service with Bremont, Luke head of customer service made an effort to reach out to me regarding a failed watch strap. He made all the effort to ensure he understood the issue in detail and we came to a reasonable resolution together which I’m really happy with. Yes it shouldn’t have taken as long as it did/ the route I went down, but equally, sometimes it does and the end point is what matters, in this case, Bremont once again, lived up to my expectations! Would
Recommend this brand for anyone wanting a watch without fear of being able to resolve issues down the line.

17 de julho de 2026
Opinião espontânea
logótipo da Bremont Watch Company

Resposta da Bremont Watch Company

Hi there Fabi,

Many thanks indeed for taking the time to leave a review.

First and foremost, I am pleased to read that you have enjoyed many years of wear from your two Bremont watches.

Further to your recent experience regarding your strap, and as you correctly highlighted in your review, our straps, due to their nature as products made from organic material, are not subject to any form of warranty, and we do recommend that they are changed every two years or so to ensure the security of your Bremont on your wrist.

With this being said, I note that you remain dissatisfied with our position here and I would welcome the opportunity to discuss your experience with you directly, in the hope that I may find a way to restore your faith in our brand. If you were to kindly e-mail Bremont's Customer Service department at customerservice@bremont.com, for the attention of Luke, I would be very glad to engage with you directly on this matter.

I look forward to hearing from you presently.

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

Excellent Customer Service from Bremont and Great Watches too

I really like my Bremont watches which I usually buy from the Wing where the staff are excellent and they always look after you and nothing is too much trouble. The recent purchase of the Supernova which is going to the moon always attract interest when I wear it.

29 de junho de 2026
Opinião espontânea
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Resposta da Bremont Watch Company

Hi there Lilian,

Thank you so much for your lovely words, as ever.

We look forward to seeing you again at the Wing very soon!

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

Had a fantastic tour and "guide"

Had a fantastic tour and our "guide", Josh, was amazing. He as very knowledgeable and was able to answer any questions.

I liked the openness of the company and being shown where watches are assembled, adding to my confidence in the brand.

17 de junho de 2026
Opinião espontânea
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Resposta da Bremont Watch Company

Hello there,

Thank you so much for taking the time to leave a review of your experience here at the Wing! We are delighted that Josh was able to transport you into our world so ably, and will be sure to congratulate him for his time and expertise in looking after you.

We look forward to greeting you back to Bremont in the very near future!

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

Fantastic service

Fantastic, personal service from Layla at the Royal Exchange boutique. Layla was very knowledgeable and patient. I am delighted with my purchase, love my Altitude MB Meteor Stealth Grey watch. Thank you!

22 de junho de 2026
Opinião espontânea
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Resposta da Bremont Watch Company

Good morning Richard,

What lovely words to read on a Friday! We will be sure to share your lovely feedback with Layla in Royal Exchange.

Have a nice weekend!

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

A very friendly few hours at The Wing…

A very friendly few hours at The Wing on my birthday. From the reception process through the whole tour we were made to feel valued. And at that point I didn't even own a Bremont watch. There was no hard sale, the experience was one of "this is Bremont, this is what we do and are proud of". Highly recommended to all who have an interest in watches or just to see how a modern office/manufacturing building can look like, rather than the boxes seen elsewhere.

1 de junho de 2026
Opinião espontânea
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Resposta da Bremont Watch Company

Good morning Mark,

Thank you so much for sharing your lovely feedback. I know that the team at the Wing work extremely hard to provide the best possible experience for visitors to the Wing, and will be sure to share it with them all.

Have a nice weekend!

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

A first class experience

A first class experience, particularly if you are a fan of watches generally. The Bremont HQ is exceptional and modern (I've been to several that aren't either) and you have plenty of time to enjoy it. Exceptionally well guided, and feels like a VIP experience throughout.
It's always better to understand the history behind a brand. It has to mean something, and the Bremont story is a great one.

28 de maio de 2026
Opinião espontânea
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Resposta da Bremont Watch Company

Hi Mervyn,

Such a pleasure to read of your experience at the Wing! I will ensure that the team responsible are recognised for their efforts!

Enjoy your weekend,

Luke, Customer Care Manager.

Classificada 5 em 5 estrelas

Attending the Bremont Tour

Attending the Bremont Tour, we were made very welcome in the fine Bremont facility.
Josh who was our guide and showed us around, was very knowledgeable about the brand, its history and both current and past ranges.
A memorable experience which only adds to the brands quality.

17 de junho de 2026
Opinião espontânea
logótipo da Bremont Watch Company

Resposta da Bremont Watch Company

Hi there,

What lovely words! I will make sure that Josh sees them, and that he is recognised for the energy and passion he puts into the Tour experience here at The Wing.

Have a lovely weekend,

Luke, Customer Care Manager.

Classificada 5 em 5 estrelas

Inspired by Bremont

The Bremont team delivered an exceptional experience during our tour of The Wing. Their passion for and deep knowledge of English watchmaking was evident throughout, making it a genuine pleasure to learn about the brand. The visit not only enriched my understanding of Bremont but ultimately inspired my purchase. I love my Bremont watch not just for its craftsmanship, style, and design, but also for the story, heritage, and passion it represents.

5 de junho de 2026
Opinião espontânea
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Resposta da Bremont Watch Company

Hi there Tom,

Thank you so much for your incredible words! So lovely to read on a beautiful summer's day.

We look forward to greeting you back to Bremont again very soon, and wish you a lifetime of adventures with your Bremont.

Luke, Customer Care Manager.

Classificada 5 em 5 estrelas

The philosophy and business model is…

The philosophy and business model is exemplary and inspirational all of which flows into the product line-up.

28 de abril de 2026
Opinião espontânea
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Resposta da Bremont Watch Company

Good morning Frank,

What lovely words and feedback - thank you so much!

We look forward to welcoming you back to Bremont in the very near future!

Luke, Customer Service Manager

Classificada 5 em 5 estrelas

Exceptional Customer Service.

Having been a helicopter paramedic for many years I understand the need for accurate timekeeping. I owned another brand of aviation specialist watch for a while but frankly, despite the prestigous name, it never kept great time. I had been taken with Bremont for a while before I finally took the plunge and treated myself to an ALT 1 P2 Jet model. I bought it pre-owned and when I received it, the pin for the strap was broken and the specialist adjusting tool were missing. I reached out to Bremont in order to purchase the missing/ broken parts. They couldn't have been more helpful in supplying the bits I required but better still they didn't charge anything for them. Proof, were it needed that you can't get better service from a world leading brand, made in the UK. Absolutely delighted and a big thank you to MIa who sorted me out.

26 de maio de 2026
Opinião espontânea
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Resposta da Bremont Watch Company

Hi there Angus,

Many thanks indeed for taking the time to leave such lovely feedback about your experience with Mia! I will be sure to share it with her.

Enjoy your weekend,

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

Taking Bremont to the Moon.

I was lucky to attend the launch event for the new Bremont Supernova; this watch will also form part of the next 'Mission To Moon' journey. We were hosted at The Wing (in Henley) by Davide Cerrato who added his enthusiasm & passion to this exciting evening. The Supernova is a superb timepiece, drawing on all the expertise of the Bremont team, looking to the Moon and the future.

7 de maio de 2026
Opinião espontânea
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Resposta da Bremont Watch Company

Hi there John,

Thank you so much for taking the time to leave such wonderful feedback about our launch of the Supernova at the Wing.

I will be sure to share your feedback with the team who arranged the event - we look forward to welcoming you to the next one!

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

It's a great British brand

It's a great British brand, taking on the big guns and producing some very capable time pieces.

The staff are very knowledgable and passionate about their watches.

I would highly recommend buying a watch from Bremont.

7 de maio de 2026
Opinião espontânea
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Resposta da Bremont Watch Company

Hi Demetri,

Thank you so much for taking the time to leave feedback on your experience with Bremont. It means so much to us, and we will ensure that the appropriate people are congratulated for their
efforts.

We very much look forward to assisting you again soon!

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

Fabulous visit to the fascinating factory!

Fabulous visit to the fascinating factory where these amazing time pieces are created by a really talented group of watchmakers. Great to see & understand the history of British watchmaking, truly excited to now be an owner of a lovely limited edition MB Meteor Stealth. My host (Christine Borg-Mirza) took time to explain everything to me, from the history behind the brand to the details of the watch I purchased; a truly fantastic experience in every respect, 10/10!

26 de maio de 2026
Opinião espontânea
logótipo da Bremont Watch Company

Resposta da Bremont Watch Company

Hi Simon,

Thank you so much for taking the time to leave feedback on your experience at Bremont's HQ at the Wing. I will ensure that Christine is informed of your wonderful words.

Enjoy your new Bremont!

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

Big thank you to Luke Mitchell

Big thank you to Luke Mitchell who is the Chief Experience Manager at Bremont. Excellent customer service. I’ve had two rubber straps in the last six years and all the strap keepers had failed. After market options were not the right colour or quality. Luke took time to listen and provided sound advice. Even better was the replacement keepers that arrived in the post. I can wear my watch again. Well done Luke.

3 de junho de 2026
Opinião espontânea
logótipo da Bremont Watch Company

Resposta da Bremont Watch Company

Hi there,

Thank you so much for taking the time to leave feedback - I was very glad indeed to have been of service to you.

Thanks also for the promotion to Chief Experience Manager! I am most gratified.

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

Great experience from a great brand.

I visited the Wing for a tour after many years of waiting and it did not disappoint. Josh took the tour and was so enthusiastic and knowledgeable about Bremont. So easy to talk to and ask questions. Nothing was too much and we were made to feel so welcome. I bought my first Bremont over 10 years ago so was an easy audience but my wife booked it as a surprise and came along thinking it would be boring but enjoyed it so much as well. A great experience from a great brand. Any very slight misgivings about the new logo and we well and truly put to bed. I would recommend Bremont and the tour of the Wing to anyone, if you enjoy watches or not.

27 de maio de 2026
Opinião espontânea
logótipo da Bremont Watch Company

Resposta da Bremont Watch Company

Hi Chris,

Thank you so much for taking the time to leave feedback further to your experience on a tour at the Wing. Josh is very able able in engaging people of varying degrees of interest in mechanical watches, and it is so gratifying to see this acknowledged.

We very much look forward to assisting you again soon!

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

An excellent tour of the wing

An excellent tour of the wing, very interesting and the staff were great. Thoroughly recommend it if you get the chance, oh and the watches are great

28 de maio de 2026
Opinião espontânea
logótipo da Bremont Watch Company

Resposta da Bremont Watch Company

Hi Lee,

Thank you so much for your feedback on your experience on the Tour here at the Wing. I will make sure that Josh, Harry, and the team know how much you enjoyed it.

Enjoy your weekend!

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

Simply Outstanding!

I chose a beautifully crafted, original and slightly sporty watch, which is definately a head turner; not only is it a stunning black chrome design, perfectly framed by the Nayo strap - importantly to me, it is British designed and manufactured, by a brilliant team, who Clearly take pride in everything they do - finally, the sales team, led by Christine Borg-Mirza, are second to none, I am beyond happy with the selection and the service I have received !

1 de maio de 2026
Opinião espontânea
logótipo da Bremont Watch Company

Resposta da Bremont Watch Company

Hi Ian,

Thank you so much for taking the time to leave feedback on your experience with Bremont. We are so pleased that you are enjoying your Bremont Supermarine, and hope that you are enjoying your other Bremont just as much.

We will make sure that Christine and her team are recognised at the highest levels inside Bremont for the service they gave you.

Until next time, enjoy your summer!

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

Supernova launch event - fantastic!

The launch of the Bremont Supernova Chronograph at their manufacturing and technology centre was a wonderful evening. Not just a chance to get hands on the watch itself (ahead of receiving my own order), but a great presentation explaining the back story to why and how the watch will go to the moon, and stay there! It was also a chance to meet others and members of staff, who are so clearly and rightly proud to work for Bremont.

I have since received my Supernova and and could not be more delighted with it. Innovation, quality and service of the highest order.

7 de maio de 2026
Opinião espontânea
logótipo da Bremont Watch Company

Resposta da Bremont Watch Company

Hi David,

Thank you so much for taking the time to leave feedback on your experience with Bremont. We are delighted that you enjoyed our event at the Wing to celebrate the launch of our new Supernova Chronograph, and we are so pleased that you are enjoying your new Bremont.

We very much look forward to assisting you again - next stop, the Moon!

Luke, Customer Care Manager

Classificada 5 em 5 estrelas

Went there with our car club for a tour…

Went there with our car club for a tour
They gave us food and drinks
The tour was absolutely amazing
The staff were fantastic and friendly
I even purchased a watch

8 de maio de 2026
Opinião espontânea
logótipo da Bremont Watch Company

Resposta da Bremont Watch Company

Hi there Trevor,

Thank you so much for taking the time to leave feedback on your experience with Bremont at our factory in Henley-on-Thames. We were delighted to host yourself and your friends from your club.

I hope your new Bremont will always remind you of your day with us.

Luke, Customer Care Manager

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