BritishMadeInteriors Opiniões 

318
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We have just received our beautifully made curtains. Both pairs are perfect. Ordering was straightforward and simple. Any queries I had were answered in the main by Anna, which gave me confidence to... Ver mais

Classificada 5 em 5 estrelas

I have used this company many times before and am very pleased with the product and their customer service. I want particularly to mention Anna who was so kind and helpful in getting my order of three... Ver mais

Classificada 5 em 5 estrelas

Easy to navigate clear website. Very competitively priced products. We ordered new curtains for our bedroom (William Morris).The material was not immediately available and took 2months plus to be made... Ver mais

Classificada 5 em 5 estrelas

Beautiful curtains, well made and fit perfectly. Are not as quick as people like Blinds Direct but the material is lovely and the workmanship excellent. Could be more proactive about letting you know... Ver mais

Informações sobre a empresa

  1. Fornecedor e fabricante de cortinas
  2. Loja de persianas

Informação fornecida por diversas fontes externas

Made to Measure Curtains and Roman Blinds


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

318 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,6

Todas as opiniões

(318)

17 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I have used BMI a few times now for…

I have used BMI a few times now for bespoke curtains and blinds for my cottage. The website is easy to use and the range of options is really good. I compared prices with local firms as well as larger firms and BMI came up trumps every time on cost. The quality of work is great and the customer service is difference class - thank you Anna. I'll be back and wouldn't hesitate to recommend BritishMadeInteriors.

6 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Well made curtains

Well made curtains, best price , made and delivered in a week.
Very friendly and helpful people when contacted by phone, couldn't be more pleased with the whole experience.

29 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I was delighted with my curtains they…

I was delighted with my curtains they are so well made, and were packaged beautiful. Anna is a delight and goes two extra miles to help. This is a very professional and organised team producing quality goods.

24 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

My fabric choice was out of stock when…

My fabric choice was out of stock when I ordered my curtains and blind but this company went out of their way to get it as quickly as possible .
I’m absolutely thrilled with my order . Beautifully made and packaged. Great customer service from Anna . A really excellent company

10 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I'm so glad I found this company

I'm so glad I found this company! The curtains I bought from them last year are beautiful and very well made. I've just ordered some more and needed to clarify something over the phone - Anna was so pleasant and helpful.

26 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Couldn't be happier!!!

Couldn't be happier with my purchase and the customer service!! The team were happy to walk me through everything I needed and even made a few cushions in custom sizes that weren't available on the website. Speedy responses to emails and quick to arrange calls to answer all of my questions. Would definitely buy from them again!

1 de junho de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Unreliable measurements, shaky customer service

Okay, took a long time to sort out. Would have been nice to get some instructions for hanging up pencil pleat curtains. I only got a link to a Dunelm video after weeks with customer service.

We ordered a single curtain of 100cm width, and a pair for total pole track width of 288cm. What we received instead was one curtain of 260cm with and 2x 262 cm width. Even with their instructions on pleating the curtains, I am not clear on why all curtains have the same standard width.

Customer service initially replies pretty fast, with Jules promising to look into this and get back to us with a solution the next day. Of course we don't hear from them, when I reach out, I am told all curtains are sold in standard width of 137cm and I have been given double width - this is just the nearest approximation and all made to measure services would do this. I asked why then customers are asked to put measurements in cm and are not told anywhere on the website, that the "made to measure" curtains are in fact standardised width. I get this incomprehensible reply:
"Hi it works where it gives you the nearest width to your requirement and if you want fuller it sometimes offers a premium option also but again with the fabric being 137cms its not a exact science and that would be the same with any company so your larger pair of curtains are just under double fullness but I can understand the smaller one might be quite full I can look at makling this one not as full shall I leave you to have a think as we close at five and I need to leave but will be back in Monday and we can speak then best wishes Jules"

I found it quite annoying that I kept being told they would get back in touch but then only did after an initial one star review. But then management did keep reaching out.

14 de abril de 2023
Opinião espontânea
logótipo da BritishMadeInteriors

Resposta da BritishMadeInteriors

Hello Greta,

I am sorry to see your review is still unchanged on Trustpilot.

Following your complaint we spoke over the phone and I explained that the curtains you had ordered were pencil pleat curtains and so quoted and supplied by widths of fabric.

All made to measure curtains are quoted and manufactured based on widths of fabrics and whole widths have to be used in curtains due to how the designs are printed, the two sizes you ordered both fell with the same width bracket and so each curtain was supplied.

On our curtain ordering page, the numbers of widths are displayed under the price and this is exactly what you will get if placing the order.

I hope you will take the time to update your review or to get back in touch with us if anything else is unsatisfactory.

Many thanks,

Chris

Classificada 5 em 5 estrelas

First class service, highly recommended.

I am absolutely delighted with my beautiful curtains and cushions. British Made Interiors provides a first class service and a quality, well-made product, delivered on time (a day early in my case!). Staff are a joy to deal with - knowledgeable, friendly and helpful and respond quickly to emails and phone calls. Highly recommend this company.

16 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Happy customer

Ordering a easy, the curtains arrived on time.
I am really pleased with the finished product - the complimentary cushion is s nice touch.
I would definitely order from British made interiors again.

13 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely delighted with the service…

Absolutely delighted with the service from this company. They have a fantastic range of products to choose from and go the extra mile on live chat to help with choice and any technical questions. The made to measure curtains were delivered on time and carefully packaged. We are really pleased with the quality of work and the gorgeous material. Highly recommended. Will definitely use this company again.

11 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you again

Thank you again! Despite all odds - Christmas time, the manufacturer initially sending faulty fabric etc - British made interiors pulled out the stops and delivered our blinds in time. Super impressed, super happy and super relieved that all the boom and gloom in the media about the economy isn't true where British Made Interiors are concerned!

9 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

A rare find!

A rare find! Excellent website - very easy to use and comprehensive. Helpful, enthusiastic, knowledgeable people. First class quality product and all UK made, at sensible prices. I had a small problem with a broken clip on one of three roman blinds (my error), but a short call produced replacement parts next day. Pleasure dealing with this company.

6 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous Quality Curtains

I can confirm the reviews are correct about this company they deserve five stars. I ordered a set of blackout curtains for a big bay window, they arrived and I am thrilled with them they are a very well made quality pair of curtains. I have just received my second order of eyelet curtains and again they are brilliant. Really happy with our purchase, customer service was always very helpful with a speedy response by phone and email. Delivery service also very good. I'd always order from them in the future and reccomend to others. Thanks again

4 de janeiro de 2023
Opinião espontânea

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