Brooks Brothers Opiniões 

Ho comprato un maglione di Cashmere a Mendrisio
Arrivo a casa e tutto bucato a causa delle camole
Torno a mendrisio e la store manager non me lo cambia perché deve verificare
Sotto passati 7 giorni e nessuno si è fatto vivo
La store manager ha detto che non aveva authority per decidere ed ha messo in dubbio che i buchi fossero causati dalle camole

I ordered a pair of trousers of size 46 but size 52 arrived
I asked by mail for an exchange: no answer. I phoned: no answer. None of my subsequent emails have been answered
It really looks to be a fraudulent company:
Bullshit-Brothers?

OMG - this Company is the WORST for customer service - went to order a $150 shirt - online order did not have care instructions - so I called their customer svc. number - got some person clearly not in the US - a ROOSTER KEPT CROWING IN THE BACKGROUND - when I asked where he was located - told me he was "off shore' - so in between the rooster crows, I asked to be transferred to US - he said he "couldn't do this". Ughh. Ordered shirt anyway - then thought about it and within the hour - called to cancel. Told I couldn't as order "already processed" in broken english. THIS IS ONE OF THE WORST EXPERIENCES I HAVE HAD WITH SUPPOSEDLY A NICHE COMPANY. THEY TRULY DO SUCK NOW.

Ordered custom made shirts. Little did I know they were made in Vietnam. Received late due to customs clearing issues. Shirts were not Slim Fit, they were HUGE. Wouldn't take them back even being late and miss-tailored. Horrible Customer Service.

I ordered a custom size slim dress shirt. It came so baggy it feels like I’m wearing a dress. Quality sucks, too. And you can’t return it. I guess I’ll just have to throw it away!

This brand was really strong some years ago - but I would highly recommend to not buy from this company due to the really bad customer service.

Compré 2 polos de esta marca a mediados de Agosto. Me llegaron el 26/08. Me probé uno, no le quité etiquetas ni nada. Decidí que los colores no me gustaban y pedí la devolución.

El servicio de UPS fue bueno, el día 29/08 los recogieron en casa. El 9/09 me confirmaron que ya habían entregado la caja en el almacén de Brooks Brothers.

Hoy, 2 de Octubre recibo un mensaje diciendo que no me devuelven el dinero porque no se ha respetado la política de devolución (??)

Entre medias he intentado varias veces contactar con ellos para pedirle explicaciones de por qué no me devolvían el dinero.

No hay teléfono, sobre mail. El 25/09 me dijeron que habían recibido los polos y que pronto me devolverían el dinero…

Evitar esta marca, servicio lamentable. Si al final consigo que me devuelvan el dinero actualizaré esta reseña (por cierto en el mejor de los casos recibiré 12€ menos que me quitan por gastos de transporte…)

Customer service is courteous, but the agents are prisonners of a laughable bureaucracy and have to send back canned replies which are ineffective.

Choix de premier ordre et accueil irréprochable digne de la réputation de Brooks Brothers.
Je recommande mille fois !!!

Every item of clothing I ever bought from shirts to suits to jackets has ripped or fallen apart. Their quality and material is nowhere close to being durable and they have the worst CS won't accept returns or responsibilty. Never buy this brand I've wasted $1000s on a few sprees at the beginning just to find out how cheap and garbage all their clothing really is. Don't believe me? Just read all the Google experiences of other customers with the same issues of their BB clothing getting ripped after being worn; washed or just over time. This company should not be in business!!

The customer service experience is awful, and they only refunded me for 7 of the 8 shirts I returned. When I disputed the charge for the 8th shirt with Chase, BB stated a return for a different shirt in a different amount as the return. I am beyond frustrated. Additionally, both my orders were incorrect when they were mailed to me, which is why they didn't credit me the 8th shirt because it didn't match the description of what I ordered (because they sent me the wrong shirt). They owe me $61 and I will likely not ever get it unless I can convince Chase (who is equally not helpful) to credit my account.

Also, the shirts were itchy and not well fitted.

Brooks Brothers continues to produce mostly excellent quality clothing, but their customer service has become terrible. (It used to be good). I ordered a pair of wool 1818 pants, and they sent the wrong color four times (brown instead of tan). The first three times, the pants were labeled brown. The final time, they sent me exactly the same pants but labeled them "tan," which they are definitely not. On-line customer service was terrible, so I finally wrote customer service in Connecticut. I never even got a response, so it seems that customer service in Connecticut is even worse than the terrible on-line customer service. On at least one occasion, I got charged for shipping for returning an item that I had not ordered (the brown pants). I finally gave up.

Sono un cliente fedelissimo di questo brand. Ho effettuato un acquisto online dalla Svizzera con prezzi in franchi. Qualche settimana dopo l’acquisto mi vedo recapitare una lettera da UPS per dazi e spese amministrative. Chiamo e scrivo alla UPS e al customer care di Brooks Brothers per spiegare l’inconveniente. Nel frattempo le spese lievitano da 25 euro di dazi a 160 euro per spese di mancato pagamento. Sono mesi che combatto con il customer care che fornisce risposte contrastanti (almeno 4 interlocutori diversi). Evitate di acquistare sul sito in Svizzera

ho ordinato una camicia ed è arrivato l'articolo della stoffa sbagliata (stretch, non richiesto)

ho chiarito al Customer Service (Miguel) che il titolo dell'annuncio non conteneva la dicitura "stretch" - come invece altri annunci - e che anche la descrizione era comunque errata (il colletto menzionato era button-down invece di normale). Ho chiesto Rimborso totale.

Miguel mi ha risposto che ingrandendo una delle fotografie avrei letto che la camicia era stretch dall'etichetta interna della camicia....!!!???

Ho dovuto fare il Reso normale, pagando io le spese di spedizione + 3€ extra, chissà perchè.

MAI PIU', STATE ALLA LARGA

Purchased one grey and one navy zip-up cardigan (silk-wool blend) from Brooks Brothers EU online. These were poor quality - unsightly tufts of wool developed in sections of cardigan where the sleeve rubs again the body after only five wears (within the first weeks). Furthermore, cannot remove the cardigan during the working day as your shirt is covered in persistently clinging fluff and this is very laborious to remove (this was the case after the cardigans were washed according to the instructions on the label). Not what I expect of a suposedly high-quality garment, and very different to my experience of purchases from Brooks Brothers US (albeit in the years before the pandemic).
Wrote to BB EU customer service and was asked to provide several sets of photographs. Subsequently, I was offered a 10% discount coupon to resolve the matter? This is frankly insulting, I was disgusted. Will never purchase items from this retailer again.

Dreadful experience. Brooks brothers are thieves. They do not accept returns despite me sending back via UPS as the courier. The customer service is terrible as they ignore, and will not answer emails.
I sent 3 shirts back which have been waiting in customs in Italy for over 2 months because Brooks Brothers will not accept them back. AVOID BUYING FROM BROOKS BROTHERS. If I could, I would give zero stars.

I made a purchase on Sunday, and by Monday—before my order had even shipped—the price had dropped by an additional 40 euros. I reached out to customer service to request a price match, but they refused. I have been a loyal Brooks Brothers customer for years, but their European online store has a lot to learn from other retailers. Unfortunately, after this experience, I will no longer be shopping with them.

One star is one to many for this company who sell you poor quality, charge you 10€ delivery cost and do not respond or reimburse you after products have been returned. Avoid!!!!

They sold me a shirt that I discovered two monts later was faulty. The reason I did not notice it at first was beause the fault (a frayed buttonhole) was hidden underleath a button. I wrote BB costumer service with the expectation that they would swiftly handle the issue and either send my a new shirt, or give me my money back (or at least a discount). They simply rejected the complaint because I should have contacted them within the return period (two weeks). But this was not a return case, and for obvious reasons I wasn't able to detect the error at first. Also, by this, they do not comply with EU costumer laws that stipulate that consumers have a right to file a complaint about a product up to two years after the purchase. I will never buy anything from this company again, and I will warn anyone against buying from them as they don't care about their costumers.

I had an awful experience with Brooks Brothers when purchasing an e-gift card. I bought it on December 24th as a Christmas gift, but it was never delivered. Despite multiple emails and calls, their customer service team repeatedly refused to acknowledge the issue or offer a refund, hiding behind their "gift cards are non-refundable" policy.

The key issue was their failure to deliver what I paid for, not my preference for a refund. Yet, they showed zero accountability and only responded with robotic, copy-paste replies. After weeks of frustration, I had no choice but to dispute the transaction with my bank.

If you value customer service, accountability, and basic consumer rights, I strongly recommend staying away from Brooks Brothers.