Bujairami Opiniões 36

Terrible customer service. Have twice made a purchase. Two times have they not processed the order. First time I had to send multiple emails until I could get a response. By that stage, they didn't have the products ordered. Sencond time, I haven't received the products and Bujairami say they've been sent. Don't risk these guys, it's a clown show.

Avoid!
Firstly, I have over 350 different perfume dupes from several Australian companies. So would consider I have a fairly good idea of what is decent on the market. I have purchased 5 bottles from this company. Four were ok, albeit below standard to the others on the market for longevity (about 15 min max) and almost no sillage. But four out of five were close enough to the original scents (I also collect originals). Dupes are meant to be a bit of fun and no one expects them to be identical to the original but as long as the profile is close enough to enjoy as they are, then they are ok. So I didn’t expect fantastic or even great quality and none of the other four purchased would be ever considered good quality, just very average at best. The appeal of this company is they tend to have a few scents which are not yet completely flooding the market elsewhere, and offer 100 mil bottles for $45, the bottles and packaging are a bit more extravagant than other companies giving the misconception that the quality is high, but the marketing is clearly where their efforts are, not in the actual product they are providing , (social media and packaging to pimp up a poor quality item).
My main concern, and the reason for this warning, is one of the items (the dupe for Kayali Freedom musk) was so offensive it made my throat swell and breathing difficult when I sprayed it. It did not smell anything like the original as the chemical smell over-rode everything. I asked a few family members to try it and the same reaction. Instant sore throat which lingered for a few hours. There may be an issue with their manufacturing, or it could simply be an AICIS concern where they aren’t abiding by the IRFA guidelines. I contacted the company immediately(as they advertise a return policy of 14 days) and even requested they swap it for a different one due to the other four (despite being substandard dupes on the market) not having the same strong offensive chemical smell. I was prepared to give them the benefit of doubt that there was just a bad batch and hoped they would be professional and replace the faulty item. I have not received a response. Not even a courtesy email of receipt. I contacted three different advertised emails, left a message on their company voicemail, and the WhatsApp option. Nothing. This company cannot stand by their products as they are unable to face their customers when something goes wrong. Nor are they honouring their 14 day return policy, which goes against basic NSW consumer rights. This indicates it would not be an isolated case but a common regular occurrence with their products which they do not want to address. I note there are other reviews on their Facebook page and online which give warnings regarding the offensive (possibly hazardous) chemical smell. As I have not had any response to my emails or phone message, I feel they have disgusting customer service. From my experience, out of all of the other cheap perfume dupe companies on the market, this one is the absolute worst for quality and service. I’ve never had this level of appalling, unprofessional customer service, nor below standard products by any other Australian dupe company.

Just received Mafia Boss and Oud Money today. I have a collection now, genuinely happy customer.

Don't buy from them. Their website said they had stock they didn't. They said they refunded me but they didn't. I've sent so many emails and they're ignoring me. Terrible customer service. I've had to put in dispute with my bank to try to get my money back.

I placed an order and got an order number, when l go online it says order number does not exist. Have sent emails and been into a store and they cannot help me. The store even confirms it’s difficult to deal with them online

I wrote a glowing review on their perfume I received few days ago and am retracting everything I said apart from the fact the packaging box and perfume bottle is attractive.

After ONE only application of the EDP on my neck, I broke out in itchy red lumpy rashes all over within a few hours which I had to wash off and apply antiseptic repeatedly all night to relieve the itching. I will not be repurchasing ever again. There is a disturbing 'after smell' very strong bitter chemical smell that lingers on and remains after the initial opening notes, after this the perfume scent disappears and all that remains is this bitter chemical stink.

After reading other feedback about how bad and unresponsive customer service is, I have little hope of returning item for a refund. I wonder now whether Buijairami is using unapproved unsafe cheap chemicals to churn out their perfumes in thousands.
Suffice it to say I will not be purchasing from this company again.

Customer communication non-existent, have placed an order and has been many days without it being shipped. Tried emailing with no reply back. Buyer beware, maybe go visit their physical shop instead…

Weak and not projection or lasting power at all…you get what you pay for 🥴

I received my order but it was missing items, I have emailed, rang them, used their chat and tried to WhatsApp them to no avail.. Like others that have left reviews, their after service is non existent.

The customer service is amazing talha very helpful knew his way around all the colognes overall amazing experince

I wasn't going to write a review but seeing the rest of the reviews, I felt inspired. I have 7 fragrances from bujairami, it wasnt mistake, I genuinely loved 3 of them and will consider rebuying. But my problem with it is , some bottles Don't last long , pojection is weak and then some are strong. It's very hit or miss. I do love some fragrances but I also agree with some of these comments here saying there is a chemically smell. I cannot prove they are being made in India or they are toxic chemicals. But my skin does get itchy and red sometimes, which doesn't happen with my 31 other bottles of cologne from differing brands. Bujairami is a good bargain find. For all those people who haven't received their items and they live overseas. Do not worry, he is not a scammer, it really is a legit business but I do agree with the skin rash and weak colognes. Otherwise my strongest scent has been madness and stronger with you intensely. Customer support is basically non existent online. GG

Incredible smelling Colognes W bujairami

Love their fragrances and stores, I bought Woolloomooloo and Ozonic from them and they are both amazing

Ive been into the mermaid beach store and had the best service from Tasmyn. She knew her stock and gave me all the time I needed. Soooo happy with the service and the product. I will definitely be back

Dissapointing products. Smells like chemicals. Unsafe for use. The refund request was denied, and then they stopped responding. Formal complaint sent to ACCC. Unprofessional and untrustworthy brand.

customer support and customer service non existent unfortunately , whereas say Jalu , Palermo we did an email back or response back , shame as this seems to be a v common issue reported on reddit and other forums , seems the guys just dont care nor bother to reply to any email ..they too busy on tiktok posting videos , just a word of advice guys pls invest in customer success as well

Be aware Toxic chemicals

I ordered 2 fragrances and only 1 came does smell good tho but cmon 60$ wasted

Mediocre fragrances. Trashy performance and a trash smell for all of them

It’s been a week and there’s still no order update, no sign of fulfilment, and the website is currently down. Emails have also been unanswered.