Buzz Retail Opiniões 

206
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought a Bosch electric screwdriver £10 cheaper than Screwfix - excellent product this is my second one. Buzz delivered on time. Customer service is a bit offline and no rapid response but they do ge... Ver mais

Classificada 5 em 5 estrelas

Great delivery. Arrived within 48 hours from me ordering to it arriving. The Item, Dewalt large saw box, is excellent and the price was considerably lower than the major retailers. I fully recommen... Ver mais

Classificada 1 em 5 estrelas

I purchased some ONRUNNING trainers for my son for his holiday. He played tennis in them only for the mesh of the trainer to scare with a burn type hole clearly a poorly designed shoe. I reached out t... Ver mais

Classificada 5 em 5 estrelas

I was quite sceptical about buying from this company as i saw some negative reviews on here, but decided to risk it and pay by paypal. I bought ring doorbell from them at £20 cheaper than everywhere e... Ver mais


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

206 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(206)

11 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Star Wats Lego

I ordered Star Wars Lego, exceptional price, almost too good to be true. After i placed my order, i looked at the reviews, which is really what i should have done before placing my order. I was really worried as some reviews were quite scathing. I thought, i’m not going to receive my order. 3 days later, delivery arrives via parcel force. Genuinely over the moon. Fantastic service, great price!

14 de abril de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Prices too good to be true??!

Ordered Lego on 16th for my grandson’s birthday. Still not delivered.
Tried to track parcel but they require order no. and bank card details, not happy to forward bank details so emailed. Said they would track it with Hermes and contact me in 48hrs and if necessary send replacement by express delivery. Sounded good but so far nothing. I have tried sending further emails but get a ‘delay in delivery’ response. Phoned a London number but after a few rings call cuts off.
Greatly disappointed and let down, I have one sad little grandson. This was no bargain if I’m going to have to buy another.

25 de março de 2022
Opinião espontânea
logótipo da Buzz Retail

Resposta da Buzz Retail

The order has been delivered 1 hour before writing this review on Trustpilot. We have requested the customer to amend this review on Trustpilot.

Classificada 5 em 5 estrelas

5* quality

I was abit sceptical when I read some reviews about buzz-feed some being repetitive negative but I had some friends who recommended it so I gave them a shot. I found and £100+ Lego set I wanted that they sold for £62 and I couldn’t believe it, within 2 days of ordering it has arrived in pristine condition. Absolutely suited with the service! Thankyou so much

4 de março de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid this retailer. Don’t lose your money.

I should have followed my gut and not ordered from this suspect website. Order has not been delivered and customer services (email only) are ignoring my requests to cancel and refund the order.

UPDATE

Buzz Retail are now saying I have been refunded, but I haven’t. I am left with no choice but to try and recover the money via my credit card company.

17 de dezembro de 2021
Opinião espontânea
logótipo da Buzz Retail

Resposta da Buzz Retail

Hello,

We reply to all emails within 12 working hours.

As mentioned in all our timely replies to you to all your emails, your parcel is currently with Hermes, there is a delay with the courier due to the driver shortage, this is something out of our control. We have still advised the customer that the accounts team will refund the order and once the parcel does eventually get delivered via Hermes, we will have the unit collected free of charge.

95% of orders are delivered wtihin 5-6 business days. Some are taking longer depending on the depot and ares of delivery within the UK and your parcel seems to be one of them.

Update 26/12/2021: Order has been fully refunded to customer. We have confirmation from the credit card company that the refund has been applied to the customers account. However they are still claiming the refund has not been recevied.

Thank You

Classificada 5 em 5 estrelas

Spectacular!

I ordered from this site for the first time and the product was amazing! Exactly as described! Thank you!

14 de dezembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Fraudulent Company Currently Under Investiagtion

I'm very dubious of the more positive reviews regarding this company. My experience would suggest that they are not to be trusted after ordering over £200 of Lego as a gift for Christmas. The order has been advised dispatched but still waiting for delivery after 2 weeks. Wish I'd read the reviews and dug deeper into this company before wasting my money. After digging deeper to find out how to contact them, I've come across all kinds of accusations and fraudulent findings into their business practices. (See amazon chargeback fraud for a taster). My advise is that they are a front for something and not to use.

13 de dezembro de 2021
Opinião espontânea
logótipo da Buzz Retail

Resposta da Buzz Retail

Thank you for your review.

We find it extremely unfair for you to leave such as review. We are not sure what you mean "Fraudulent Company Currently Under Investiagtion". This we consider as untrue and completely misleading information.

We have explained to you via email that we have had issues with Hermes in delivering our parcel. They have been an absolute letdown during this christmas time and they have managed to lose 30% of our parcels in their network in the last 2 week. This is something out of our control and we trust our delivery partners to do their job correctly which Hermes has not recently.

Please provide us with your order number and contact details via email to "info@buzz-retail.com" and a member of team will be more than happy to look into this for you and to make sure your refund or delivery has taken place.

Thanks

Classificada 5 em 5 estrelas

absolutely amazing experience

absolutely amazing experience, despite delays with other parcels I ordered online, my order with buzz retail arrived within 2 days or ordering. will certainly be shopping with them again!

5 de dezembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

CAN'T GET IN TOUCH WITH THEM!!!

BT baby monitor broke, BT advised I need to contact the place I purchased it from - Buzz-Retail. No phone number at all after searching everywhere. Sent NUMEROUS emails and used contact form on website. Been trying for 4 months now - no reply! DO NOT USE!

12 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Happy customer

A couple of hitches with delivery of an empty box, however this was the suppliers fault not the retailers fault and customer service dealt with it very quickly and professionally and sent a replacement a day later.
Overall a very good service.

12 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Bought a dewalt tool from here at a…

Bought a dewalt tool from here at a very good price, very smooth easy transaction and the tool was here 2 days later, registered and now has a 3 year guarantee, couldn’t be happier..

24 de setembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Item never arrived. Can't contact seller. AVOID!!

Item was paid for and within a couple of hours it said it had been shipped. 2 weeks later I am still waiting to receive. Email address doesn't work it keeps bouncing back and no reply from the contact form on the website. Issue raised with PayPal still waiting for reply. Do mot use this website

9 de agosto de 2021
Classificada 3 em 5 estrelas

Read this before you buy

This is a very generous ratings as I’m thankful to have received my parcel Ordered on 29 June with 3-5 day delivery. It was frustrating to hear my order had been lost. Arrived eventually 17July.
It could have been a day earlier if they’d told me courier details. Tracking of the parcel did not work effectively.I made contact about the order several times.
I still wonder what might have happened if I hadn’t been proactive about my order.
Customer service when contacted several times gave a very prompt reply.
Would I order again? No

17 de julho de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Arrived in a week

1st time using buzz retail so didn’t know what to expect.If you pay via PayPal you cannot track your parcel, they say contact customer service so I did but the msg was trying to send numerous times but will not send. So There’s no way of contacting them so I cannot track my item. However I did receive my item without any problems so I will use again, The only downside is contacting them as I only pay using PayPal

4 de abril de 2021
Opinião espontânea

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