BVG Automotive Opiniões 

190
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Highly recommend BVG Automotive! I picked up a 2016 Hyundai i10 recently and couldn't be happier. The vehicle condition was spotless and 100% accurate to the advert. Sayeed handled our purchase ex... Ver mais

Classificada 5 em 5 estrelas

Sold my car through carwow cash came to inspect the car was really nice guy checked did a full inspection then went on test drive all went well money straight to my account would 100 percent recommend... Ver mais

Classificada 5 em 5 estrelas

We went to BVG to see a Mercedes C class .Amin the sales executive was attentive and knowledgeable without being " pushy " in any way . He explained everything clearly and we were delighted at how sp... Ver mais

Classificada 5 em 5 estrelas

We bought a zest yellow Kia Stonic from BVG, had it delivered without any fuss, car was as described and in the condition stated. Dealt with Jay initially and then Shah. Both very courteous and prompt... Ver mais

Informações sobre a empresa

  1. Concessionário auto
  2. também em
  3. Concessionário de carros usados
  4. Concessionário de veículos motorizados
  5. Mercado Auto

Escrito pela empresa

BVG Automotive specialises in the sale of premium used vehicles. Our stock-list comprises of hatchbacks, saloons, MPV's, SUV's and small vans. Operating from our fantastic indoor showroom based in Oldham, North Manchester, we offer a customer focused, no pressure, completely hassle-free car buying experience. With over 25 years in the Automotive industry we understand the importance of providing an exceptional level of customer service matched with competitively priced cars.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

190 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 78% das suas opiniões negativas

Geralmente responde dentro de um mês

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4,6

Todas as opiniões

(190)

177 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

BVG don't honour agreements - AVOID

BVG bought my car through Carwow online auction. Collection date was arranged but they did not turn up at all, no phone call, no messages, they obviously don't have respect for customers, absolute time wasters, avoid at all costs

17 de dezembro de 2025
Opinião espontânea
logótipo da BVG Automotive

Resposta da BVG Automotive

Dear Mr Wingate,

We are extremely disappointed to read this review, as it does not accurately reflect what took place and gives a misleading impression of our business.

The vehicle was purchased via a Carwow online auction, with collection correctly scheduled for 17 December, under a standard nationwide collection window of 9:00am–5:00pm. As clearly explained at the time of booking and in line with Carwow procedures, our driver was required to make contact the evening before collection to confirm timing before travelling a considerable distance from Manchester to Gloucester.

In accordance with this process, our driver made numerous attempts to contact you the evening before collection, using the only telephone number provided on the Carwow job. These attempts included nine phone calls and two text messages, none of which received a response. Without confirmation, the driver could not reasonably travel or book onward transport, and therefore the collection could not proceed.

You later advised that an alternative contact number had been emailed to our buying team. While this number was received internally, it is important to clarify that drivers do not have access to internal emails and must work solely from the contact details shown on the Carwow system, which cannot be amended by us once a job is live. Unfortunately, the updated number was never reflected on the Carwow job, leaving the driver with no alternative way to make contact.

This was not a failure to attend, nor a lack of respect for your time. It was a collection that could not go ahead due to the absence of confirmation despite repeated attempts to contact you using the only details available to the driver. This limitation has now been escalated with Carwow, as it is outside of our control, and we are understandably unhappy to receive a negative review for a system issue we do not manage.

We have retained full evidence, including screenshots of all call attempts, text messages, and the Carwow job details, all of which have been provided to Trustpilot. We also made repeated attempts to resolve this amicably and to rearrange the collection, but unfortunately have received no response.

For wider context, BVG Automotive has thousands of 5-star Google reviews and many positive Trustpilot reviews from satisfied customers, including a large number of sellers whose vehicles we have successfully purchased through Carwow. We are proud to be one of Carwow’s top 10 buyers during 2025 and to be recognised as a highly rated dealer on the platform, which reflects our consistent commitment to professionalism and customer service.

We would therefore encourage readers to also review our Google reviews, where they can clearly see the consistently high level of service we provide and the positive experiences shared by the vast majority of our customers.

We take our reputation extremely seriously and strongly disagree with the suggestion that we “do not honour agreements” or are “time wasters.” This review is based on an incorrect understanding of events and does not reflect the standards we uphold or the experience of our wider customer base.

Kind regards,
Alex (Customer Service Manager)
BVG Automotive

Classificada 5 em 5 estrelas

Car sale

Tony came through and inspected my vehicle before purchase. What a guy, professional, courtesy and a really nice guy. He explained the whole process to me from start to finish and made sure I was happy at each step of the way. Once the deal was agreed the payment was sent straight over and we completed the paperwork with no issues. Top guy, Top company and would highly recommend any one buying or selling their vehicle to use these guys they are amazing. Thanks for a pain free car sale 👊

14 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Tony was a pleasure to work with when…

Tony was a pleasure to work with when he came to collect my Mercedes C Class today. Thorough inspection of the car followed by a short test drive. Nice and personable. Following this the original quote was paid in full. Hassle free.

16 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Jay was punctual

Jay was punctual, professional, and very easy to deal with. The service was fast and smooth, and I’m happy with the outcome.

3 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Jay was friendly

Jay was friendly, accommodating and answered all my questions in a simplistic way for me to understand the entire process. I haven never sold a car so easy!! 5* service- I highly recommend.

28 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Time wasters read reviews

Booked my appointment Thursday afternoon for Friday morning asked if car was on site (yes) .Got text off Shah Friday morning sorry car is in the garage and not ready until next week . Bit miffed as I’d booked Friday off. Rang Shah Wednesday morning to be told it’s sold .Not very professional for Oldhams No.1 car sales (joke) . Response will probably be I didn’t pay deposit luckily I didn’t .should of read reviews first

24 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID AT ALL COSTS!!!

They sold my nephew a car that he now regrets purchasing a car from this dealership. Shortly after buying it, he Discovered multiple issues that were never disclosed. The most serious problem is that the turbo needs to be replaced — an extremely costly repair for a vehicle he was assured was in good condition. On top of that, there have been several smaller but frustrating issues that make me feel the car wasn’t properly inspected before being sold. The dealership are not being helpful in arranging the car to be fixed. After experience these issues just a week after purchasing you would think this so called trusted dealership would offer help. Avoid at costs!!

9 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID AVOID AVOID!!!!

14/06/2025, drove 2 hours to purchase the Mazda cx-3 through Zuto with a £2000 deposit and finance on the remaining balance. Upon arrival, staff left us waiting 45 minutes despite being 10 minutes early to our appointment. Within 4 days, the engine management light came on and was told to pay the diagnostics fee. I rejected the vehicle, which BVG then messed around giving us a date to return. When finally returned on 26/06/2025, we were told to wait for the vehicle to be inspected before receiving funds back, which took 2 weeks. After several calls and emails with zuto, finance was paid back 18/07/2025. Called BVG myself to enquire about my £2000 deposit and the dealer claimed to have no knowledge of my deposit. I then had to speak with their after sales team who then said I’d have to wait a further 4 days to speak with their manager. Manager returned the money within minutes of me emailing, but this could and should have been done much earlier- especially considering they re uploaded and resold the car in this time! I never received the logbook for the car, they insisted on doing this via post, and the car was resold with 5 previous owners which is what it was when I bought it, confirming that they never put the logbook in my name!! Very dishonest, rude and total time wasters. Avoid at all costs

14 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Carwow and BVG were great car was sold…

Carwow and BVG were great car was sold with ease very quickly efficiently and within the hour.
I would recommend for a hassle free way to sell your car if like me you don’t have the time.
Kaash who came to inspect the car was exceptional and so professional.

23 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

We bought a 2019 Discovery Sport from…

We bought a 2019 Discovery Sport from BVG in January. 3 months in, the timing chain failed. The car was great and had a full service history and the team at BVG serviced the car before we collected it. Obviously me and my partner were quite worried especially as we had a baby on the way and the last thing we needed was an expensive repair bill so soon after buying the car and spending nearly £18k!

I made a quick phone call to the aftersales team and Zack sorted everything out. We had the car dropped off they were kind enough to give us a courtesy car whilst our car was in for repairs and we had a new timing chain fitted and the car was repaired within a week under their warranty. No quibble or hassle. We can't fault BVG we understand used cars can go wrong and we can't blame them for this issue but the way they dealt with it so efficiently and professionally was top class! We would recommend to all our friends and family.

Mike and Zack especially from the aftersales team are total gents. Thanks guys.

Alan and Tracy

16 de janeiro de 2025
Opinião espontânea

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