Caffyns Opiniões 

Really smooth experience I dropped the car off at 8 and received the call around 2:30 to confirm the service was done and all was good. I also got a video showing tyre wear and brake conditions. Katy was awesome as ever and it was really positive. Car washed and two free bottles of water in the console for the way home 😊👌🏽
Only slight issue was I booked the service a good few months before and had long forgotten it was coming up on the Monday- the email reminder came through the day before, Sunday and it was lucky I checked my mail as I could have missed it otherwise. Maybe give a couple days notice!!

A first class service from initial enquiry to final handover. Martin has been a star in the purchase of my new VW, almost instant reponse to my initial email enquiry, I was kept up to date right throughout the process. It is the whole package though, from the friendly greeting that you get upon arrival from reception, and other staff that you meet. Having been the purchaser of some 50 new cars over the years, this is probably one of the best experiences.

The sales team were helpful and happy to spend the time necessary to help me understand the new vehicle and what it had to offer. The sales deal was very competitive and they were happy to deliver my car because of my run of daily hospital visits caused a last minute change of plan.

The staff are always anxious to please and my car was
returned fully cleaned.

We have just purchased an approved MG and had a really good experience in doing so.
The car (MG ZS) looks fantastic and drives perfectly.
Nothing was too much for Mick the salesperson he was very professional and very helpful and he made buying the car a great experience. I will continue to use their services all the time that I own this car.
The showroom looks very modern and is very nice to be in. I would definitely use them again in the future and will also recommend them to my friends and family.

Always get a good service, literally ;-) happy car is being looked after. Any problems a video shows what has been found. Only gripe i asked for a navigation upgrade, which is just a memory card. But because it had to be sent from Ge. Itstaken longer than 4 weeks so i am touring without it. Relying on waze.
#
Audi have thanked me for my positive review. But I still have not heard or been updated re my navigation memory card ??? Will it be updated, can they get an updated card, how long should I wait ???
Typically no update.

My experience with the company was amazing! I would fully recommend vw caffyns to anyone for either buying a car new or with the motabilty scheme, the staff are very professional. Mary-Ann is amazing at her job she went above and beyond for me!

Excellent service, very professional and friendly
Highly recommended

Bradley went above and beyond,thank you

Horrible attitude, a could not care less response to a Skoda Fabia loss of power issue. My advise is not walk away from this dealer, run away.

Excellent service and after sales service when buying a car from Andrew and Nathan at Caffyns Brighton Audi.

Attrocious customer care.
Took my car in, having had it for less than six week, for grinding and rattling noises, only to be told, from the moment I sat down, that "brakes are not covered under the warranty". How sh** is ther warranty!!.

So, the car I bought from the VW group, Caffeyns, went through the so-called, absolute rubbish of a "preparation", for which I had to wait two weeks, after having paid my deposit.

Apparently, VW do a fresh MOT (biased, as they turn a blind eye on existing problems, and pass the MOT), a full service and put right any defects.

Having had the car for less than six weeks, grinding noises when braking, and rattling noises when starting the engine.

Took in to VW Citygate, Ruislip, who were NOT INTERESTED AT ALL, BECAUSE ALL THEY WANTED TO DO WAS ROB YOU FOR £249 DIAGNOSTICS.

They kept their word and told me, after several phone calls I had to initiate (as they were were busy with bigger fish to fry, as per service advisor/ technician, Mark).

Two days later, VW were nowhere near getting anything sorted. I was told to come and collect my car at very end of the day at 6.00pm (nothing had been done to my car; my gut feeling is that they probably had my car on the ramp for 10 mins!!), telling a load of rubbish about "the car is still under diagnostics".

I'll never buy from the lying salespersons, who make everything sound hunky dory, only to be intimidated and embarrased when customers want to claim on their warranty on the SHI**, unacceptable quality of vehicles they sell, under the pretence of the utter rubbish VW warranty.

VW UK customers are are of no use either, only to be told that "they cannot overturn VW Caffeyns decision not to honour and fix the deep paint chip damages to the bonnet) and that I'll have to pay for it.

Absolute dishonest salespeople and service personell.

I have now escalated this matter to the Motoring Ombudsman.

I recently bought a new car from caffyns and it was such a pleasant easy experience. Simon who dealt with my purchase and part exchange was amazing so a special thank you to him. Anybody else that I had contact with either in person. By phone or by email was very friendly and professional. Nothing was too much trouble and it was the smoothest car purchase I have ever had. My new car was presented perfectly and every aspect of the car was explained very clearly. I could not be happier. Thank you everyone at caffyns Audi worthing

Replacement parcel shelf - Skoda Yeti. Spotted a suitable item online and emailed my registration to check compatibility. Nick of Caffyns Tunbridge Wells replied within 30 minutes to confirm a match. Item was good value compared to the price of tatty second hand options on various sites and next day delivery was only £11.74
Quality item, efficient service and speedy delivery. Thank you 😃👍

My car, MG ZS just 3 years old and 13,000 miles, was transported to the Ashford Site on 3 June 2024, following a breakdown. Seemed to be a failed Clutch! Advised that it was not registered on MG Computer System confirmed by Call to MG H.O., but would be looked at on 20th. They would Call me. They did not! I contacted MG Agent where car was purchased who forwarded 'confidential Servicing' details direct to Caffyns thus enabling Registration on System. Then told Car was in Workshop requiring new Gearbox, at 3 years/13,000 miles. I have never in 70 years of driving had a failed Clutch or Gearbox! Further Call, early July to Caffyns, revealed it was outside again with Part 'on Order'. I called 3x today, 15 July, to be told that I would be called back! I have received Neither an Email nor a Call as to present situation.

To say the least I was very impressed with the level of service I received from all at Eastbourne Audi.
The car itself an Audi A1
Is more than impressive, love it .

Recently bought a new Polo from Caffyns in Worthing. In spite of the distance from where we live, Jon Poxon, was fantastic from start to finish and we would thoroughly recommend him / them to you.

Caffyns Worthing I would just like to say what a absolute pleasure it was from start to finish getting are used Tiguan from you from a very friendly greeting from reception to the professional sales team Georgia Dean was absolutely five star we have never been treated this well when we have brought new cars oh and the car best car I've ever driven

Very poor service when i had my Audi serviced there. I paid the bill and then realised there were different mileages on the invoice and on the service book/car! They said it was not possible to change it! When i go to sell the car, it looks really suspicious having 2 different mileages on the service invoice and in the car service so i said i would stay until it was changed. Surprise, surprise, 10 minutes later, the mileages matched. Never going back there again.

I have submitted reviews previously but what a shower this place is, never again will I use this company once the warranty expires.

Numerous problems since purchased, recent one battery low warning (not done even 10,000 miles) it’s not as if it’s not used, called last Friday shocked that someone actually answered & since battery has totally died, 5 calls on keep being told an advisor will call you back but not a peep.

Actually just had a call, can take it in 20 days time! it’s a disgrace. Now got a car sitting outside that I can’t even move.