Cars2 Ltd - Yorkshires Trusted Motor Group Opiniões 

My experience with Wakefield Cars 2 Hyundai, including the sales managers and a Sales Director, has been extremely disappointing and frustrating. I feel I have been treated disrespectfully and repeatedly let down by promises that were not fulfilled.
I purchased a Smart car from this dealership, and unfortunately, the vehicle had multiple faults. I was particularly concerned that the oil had not been changed and that several safety-related issues emerged just days after purchase. These included a dead battery, despite being promised that it would be replaced with a new one.
When I raised my concerns and sought to reject the vehicle, the dealership initially refused and offered to repair it after two weeks. I did not agree to this proposed solution. Following the involvement of my finance company, the vehicle rejection was eventually accepted.
However, the problems did not end there. I paid a £500 deposit and was told that it would be refunded, minus an £88 mileage deduction. I find this deduction extremely unfair, particularly given the circumstances surrounding the vehicle's rejection and the dealership's handling of my complaint.
Nearly two months later, I am still waiting for my deposit refund, despite being promised multiple times that the matter would be resolved.
The lack of communication, failure to honour promises, and unprofessional treatment I experienced have left me extremely dissatisfied. I expected a much higher standard of customer service, transparency, and accountability.
I would strongly advise prospective customers to exercise caution and carefully consider their options before purchasing a vehicle from this dealership. Based on my personal experience, I would not recommend it.

We visited the Omoda dealership in Bradford, we were greeted by a new starter who had absolutely no idea about their products or how to handle customer enquiries. I felt really sorry for the young man who repeatedly apologised to us, he was like a rabbit in the headlights every question we asked while his colleagues sat in the sales office behind their computers.
It was clear the guy was struggling as he must’ve reverted back to the sales office at least 6 or 7 times for help - but still, none of the seniors were bothered to step out and see us and assist their new colleague.
The poorest dealership experience in a long time, needless to say, we went elsewhere as I didn’t want to send my money in this businesses direction due to such a poor experience.

Worst dealership ever! DO NOT BUY FROM HERE!
I spent £24,200 on a Hyundai Tucson N Line S which was for sure the worst decision I’ve ever made in my life!
Rude and condescending staff! I paid £500 deposit as I was coming from London to Wakefield to purchase the car (at first they asked for £1000 deposit which is unheard of) then when arriving (bearing in mind I spent over £100 to get there via public transport) there were so many issue with the car and still on going issues!
Upon arrival the car was advertised to have 23,000 miles but in fact it had 25,313 which they failed to inform me then it had many cosmetic damages such as the back being dented and scratched which they failed to notify me of and what’s worse it had windscreen chips (again which was not mentioned) which then led me now to get the windscreen replaced myself as I was not aware of this before driving off. Was forced to buy the car as they refused to give me back my £500 deposit when notifying them off all the damages and rude staff! A month down the line I’ve got a warning saying ALL my tyres are low so, went to Kiwk Fit and they’ve stated they are all below 2mm and it’s only been a month since I’ve had the car and done 1000 miles including the miles from Wakefield back to London and the dealership as well as Hyundai are refusing to do anything about.
STAY WELL CLEAR FROM HERE!
I am now in the process of getting in touch with the motor ombudsman and now seeing if I can reject the vehicle and get my money back!
Save your money, time and stay clear from this dealership will get my money back and go with KIA or Toyota who know how to treat their customers with respect.

You’d think spending £24,200 would bring you joy in buying the car but instead nothing but aggravated grief.

0 Stars if I could!

Btw my name is Ali and I’d happily provide potential customers proof of the damages and communication I’ve had with Cars2 Wakefield and Hyundai to show how unhelpful they have been. Even now I’m in contact with them to see if they can sort the tyres out but we all know nothing will get done by these ridiculous thief of a “business”.

(Also before you try reply with your sarcastic comments of buying a “used car” it’s a 72 Plate N Line S that i spent £24,200 on don’t try it with the used car and it was okay before we sold it excuse when clearly it wasn’t and a used car that you sold for that much shouldn’t have these ridiculous problems coming from a “Hyundai dealership”)

Just went for a major service yesterday at another Hyundai dealership and even they said that the bumper should have been replaced with a new one and the work they did was ‘rubbish’ (Hyundais worker words) and said I should even go back despite me having the car for a year since they have done nothing to rectify it apart from sending me a reflector that cost around £20, but I’ve lost all hopes with even trying with these lot.

Went through the motor ombudsman as well as their reply said nothing about the damages or the mileage being incorrect only thing they said was they sent out a reflector to rectify the issue which is ridiculous when spending over £24k for a car.

I’ve left reviews on Google with images too and I won’t stop warning potential buyers until they actually own up to their mistakes (as they haven’t replied to the review on Google for obvious reasons) and help rectify the bumper.

UPDATE: Just seen the reply yet no mention on the damaged bumper or the fake advertisement of the increased mileage you lot gave me. Nice try again those who are reading this you can see they are of no help or any admission of their faults just shows how unprofessional and not worth doing business with - Stay well away!

You lot should have really gave me my deposited back instead of trying to be thieves and take the £500 and I will not stop leaving reviews with evidence to warn those who think about dealing with you guys!

Bought the brand new Lepas L8 yesterday from the team and I want to share my experience.

I emailed regarding an offer which seemed too good to be true as usually they are when you see them however this wasn’t the case. One of the team gave me a call his name was Ben and all I can say is wow! I’ve been stung big time in the past by other big companies (Evans Halshaw Doncaster) and I gave Ben the cold shoulder as I already had the opinion he would be the typical pushy sales guy however this was and is the complete opposite! I had a quick phone call with him and left it as him saying “just come see it” a few hours later I called back after feeling I was a little too harsh to him I asked him a barrage of questions and he answered everything truthfully and honestly so instead of thinking about it I drove over to Wakefield. When I got there was greeted by a lovely lady Sienna who took me and my partner out in the car and was so knowledgeable about the car made the whole experience seamless! After falling in love with the car went back to the showroom and honestly Ben and Sienna made the nitty gritty so stress free hassle free and completely genuine! Honestly I can’t thank these guys enough it’s the first time I’ve ever bought a brand brand new car and all I can say they’ve got my custom for a long time! Thank you so much guys!!!

Bought a car from Nissan cars2 wakefield.I have bought many cars in the past from different dealers but I must say I have I have never before had service like I had for Dom he is a credit to your company nothing was too much trouble.I will definitely be coming back.Once again Dom thank you for your time.

Should have read the reviews before considering buying a car from Cars2 Hyundai Wakefield. Whilst staff are pleasant on the surface they are very unprofessional. I ended up buying a car on PCP finance for more money than I originally planned including making a £1000 deposit in lieu of receiving the new car and paying a further £500. It was on the believe the car would be ready in a fortnight. I also got copies of the paperwork with my signature on several of which were about matters that hadn't been discussed. Then received a call yesterday to advise there was an issue with the finance. No further details were given at that time and it was agreed they would call me back at 6pm to discuss further. They didn't call me as agreed so I had to call them. After speaking with them I'm still none the wiser it appears they agreed too much discount which they can no longer honor despite the deal being agreed with their Finance Manager originally. They couldn't offer a solution so I asked to cancel the order and asked for the return of my £1000 deposit. I'm still waiting for my refund and to receive confirmation of the cancellation despite me chasing them. Based on my experience I couldn't recommend using them.

I just bought my first car from Cars2 Wakefield. Very good experience. Thank you Lewis for great job. Very proffesional.

Very disappointed with Cars2 – no response to my complaint after 3 weeks

I purchased a car from Cars2 in 2023 and have recently discovered that it has a marker against it because it was stolen and recovered in 2019. This was never disclosed to me when I purchased the vehicle.

I have raised a formal complaint with Cars2 and sent emails requesting that the matter be investigated and resolved. However, three weeks have now passed and I have still received no response to my emails.

I was previously told by Cars2 sales managers that they “do not knowingly sell stolen and recovered cars”, which makes this situation even more concerning.

As a customer, I would expect a company of this size to take a complaint like this seriously, communicate with me and make a genuine effort to resolve the issue. Being ignored for three weeks is simply unacceptable.

I am extremely disappointed with the lack of communication and customer service I have received so far. I bought this car in good faith and should not have to chase a company repeatedly for answers about such a serious matter.

I would appreciate a prompt response from Cars2 and a clear explanation of how this happened, along with what they intend to do to put things right.

I would advise anyone considering buying a car from Cars2 to make sure they carry out thorough checks and keep all paperwork.

Called up and make appointment to view a car with Josh. Visited and Josh was knowledgeable about the car and answered all my questions. Staff were all friendly and accommodating. Would recommend.

Amazing service from Wakefield Renault and Dacia. It’s a stunning showroom and the staff there were attentive and looked after me. 10 out of 10

I bought a Peugeot 3007 from this company and had it back in the garage after 2 months with engine faults. Still have had it 2 years and had it back and forth with the same issues. They clearly didn’t fix it and they now don’t care. They clearly sold me a faulty car and now I’m having to pay. So frustrated. Don’t trust them

​I am writing this review to strongly advise anyone considering buying a vehicle or getting standard aftersales support from Cars2 to take their business elsewhere. My experience with this dealership group has been a complete nightmare defined by appalling customer service, non-existent communication, and deliberate delay tactics when dealing with legitimate warranty claims.
​From the outset, the level of overall customer service has been shocking. Promises made on the forecourt disappear the moment you drive off. Whenever a fault or issue arises, trying to get hold of anyone who actually takes ownership is virtually impossible. Phone calls go unreturned, emails drop into a void, and staff consistently brush off genuine concerns with excuses, delays, or vague promises to "call back" that never happen. Their communication skills—or lack thereof—are an absolute disgrace for a motor group of this size.
​What is most disgraceful, however, is their approach to valid warranty work. Rather than honoring their contractual obligations and dealing with clear vehicle defects, Cars2 does everything in its power to squirm out of legitimate warranty claims. They dodge responsibility, stall resolution times, and construct endless hurdles in the hope that you will simply give up and pay out of pocket.
​They refuse to act fairly or professionally, leaving me with no choice but to formally escalate matters to third-party regulatory authorities. I have had to lodge formal cases with both The Motor Ombudsman (for their total breach of service standards and failure to honor warranty obligations) and the Information Commissioner's Office (ICO) regarding their handling of my complaints and personal data disputes.
​A dealership should be judged on how it treats customers when things go wrong, and Cars2 fails on every metric. Save yourself the stress, the endless ignored calls, and the legal headaches: do not buy from or trust Cars2.

**Update - I feel its important to clarify that your response of 'doing everything possible' must be referring to trying to send me to another dealer, losing the fact you were ordering a new seat assembly, never updated me and in 6 months only making perhaps, two phone calls to update me, neither of which were to actually inform me that the claim was declined in June?
Not only that but you also failed to respond with the required information submitted in my subject access request which would totally disprove the reasons for the claim being declined, something that by law, should have been provided within 30 days.

Pathetic company. Don’t even have the decency to respond to my complaint submitted over 11 weeks ago.

Ordered directly with the dealership, told them I required the car by a certain date. At no time was I informed that the car was a factory order.

Snake oil salesman spring to mind…

The staff took time due to me having mobility problems and being profoundly deaf.they were very good with information about the car

Called in to Cars2 Omoda Barnsley
Unsure on options for new vehicle Mr Jeremy Preece was extremely helpful. He came across as very knowledgeable and gave plenty of advice on my next vehicle. I have gone away with plenty of good advice on what car to purchase.

rang yesterday and they said they will ring me back in 10 minutes an hour passes so i ring them again.
gave them my details i was told i would be called back again. 24 hours pass i ring them and they have no idea who i am. set of clowns in suits.

From start to finish Josh looked after us with expertise and understanding of our needs when buying 2 new Jaecoo 7's. The communication, regular updates were of the highest standard and at no point in the process did we feel under any pressure. Hence our 2 new cars thanks to Josh. Whilst we visited the show room fellow Jaecoo colleagues engaged with us, friendly, welcoming and engaging making the whole experience the best customer experience we have had, thank you Josh and the Jaecoo team at Wakefield. I would highly recomend Josh and the Jaecoo team at the Jaecoo showroom wakefield.

Excellent service from Matthew Dine at Cars2 Huddersfield. He was friendly, helpful and kept me updated throughout the purchase. He provided a detailed video of the car, answered all my questions and made the process straightforward from beginning to end. I’m very pleased with my new Peugeot 2008 and would happily recommend Matthew to anyone looking for their next car, he is a credit to the team at Cars2 Huddersfield.

From the first introductions I knew this was the place to come. Service was top notch throughout.
Dealing with Elliot was superb. There were issues, but completely out of Cars2’s hands-but his calmness, communication and honesty was totally reassuring.
The car is perfect and I would highly recommend Cars2 Renault Wakefield (and Elliot himself) to anyone wanting a new car.

just bought my 1st Dacia from cars 2 Wakefield . Me and my wife had a Renault Arkana which we bought 2nd hand and we brought it to Wakefield cars 2 for some warranty work the service we received was 10/10 the lady who runs the service department is amazing as are the service team . We were that impressed there was no where else even considered for our next car . Can I also give a mention to young jack in sales and Andy the sales manager who made the car buying experience a pleasure / would have given 11 out of 10 if I could like spinal taps amp cheers guys