Charities Aid Foundation Opiniões 

242
TrustScore: 3.5 em 5

3,5

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Classificada 5 em 5 estrelas

My husband and I have used CAF for many years as a simple way to donate to various charities. We have found it helps us to keep tabs on our giving for when we have to give this information to HMRC.... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Website difficult to use. Sign in seems to have got harder and more confusing Why is my CAF giving account mixed up with CAF banking? Your list of possible accounts is confusing - American Do... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

You continue to address me and my account as AUSTIN King when my full name is Austin Michael Henry King BUT as Austin is a first name shared with my 2 brothers, I am known to everyone else, even ban... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ever since being introduced to CAF by Midland Bank plc in 1979 and subsequently continued my employment with HSBC I have contributed to a number of Charities. I have found CAF to be the most effecti... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Caridade

Sobre Charities Aid Foundation

Escrito pela empresa

CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.

To leave a review about CAF Bank, please visit their separate Trustpilot page.

Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

242 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,5

Todas as opiniões

(242)

121 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The software is easy to use

The software is easy to use. When I phone up the staff sort out my problem. My only quibble is sometimes finding the right charity can be a bit iffy. Maybe showing them in size order would help.

24 de junho de 2026
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Resposta da Charities Aid Foundation

Mr C Bumstead,

We're so glad you find our software easy to use and appreciate our staff's support. We value your feedback regarding charity visibility and will explore options like size ordering to improve this.

Classificada 5 em 5 estrelas

An excellent way to manage your donations

I've been a subscriber to CAF for a long time. I make regular donations to several charities and they handle it all, including collecting the Gift Aid. They do this well and their system operates smoothly. I'm very happy to continue using them.

24 de junho de 2026
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Resposta da Charities Aid Foundation

Paul G,

We are so pleased to hear you've had such a positive and smooth experience with our services over the years. Thank you for your continued trust and support.

Classificada 5 em 5 estrelas

A well-run organisation

This is a well-run organisation with good customer service. I've had an account for twenty years, paying in monthly by standing order from my bank, which benefits from the government's gift aid tax back scheme. It's easy to keep track of and make donations, both regular (by standing orders going out) and one-off payments. I wonder if CAF will ever go mad and have an app?

24 de junho de 2026
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Resposta da Charities Aid Foundation

MAHNL,

We are so pleased to hear about your positive experience and long-standing relationship with us. We truly appreciate your kind words about our customer service and the ease of making donations. We are always exploring new ways to enhance our services, and we value your suggestion regarding an app.

Classificada 5 em 5 estrelas

Charity and convenience

It is very helpful to be able to make occasional charitable donations securely online (this, from an 'oldster' with a CAF voucher book from c,1985!).

10 de junho de 2026
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Resposta da Charities Aid Foundation

Ian Miles,

We're so glad to hear you find our online donation process secure and helpful. Thank you for your kind words and positive feedback!

Classificada 4 em 5 estrelas

Helpful organisation to support charities

It's helpful to be able to set up standing orders to support a variety of charities. My only regret is that it's difficult to support charities internationally.

24 de junho de 2026
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Resposta da Charities Aid Foundation

Elizabeth Welch,

We appreciate your feedback regarding the ease of setting up standing orders for charities. We understand your desire to support international organisations and are always looking for ways to improve our processes.

Classificada 5 em 5 estrelas

straightforward

straightforward, efficient and accurate.
in particular, the details recorded in the charities listing helped distinguish between several sinilarly named organisations.

18 de junho de 2026
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Resposta da Charities Aid Foundation

Thank you for your positive rating. We appreciate you taking the time to share this.

Classificada 5 em 5 estrelas

Easy to donate.

16 de junho de 2026
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Resposta da Charities Aid Foundation

Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.

Classificada 2 em 5 estrelas

Let down in customer service

Difficult to reach donate service on telephone. NO automatic confirmation of donations received. NO complete account statement being sent upon request. The voucher system was easy, safe and reliable. The new system utterly inconvenient for customer.

17 de junho de 2026
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Resposta da Charities Aid Foundation

We are sorry to hear about that your experience was not a positive one and we apologise for any frustration caused. If you would like to discuss this matter further, please contact us at enquiries@cafonline.org or call us on 03000 123 000 so we can work to resolve this for you.

Classificada 5 em 5 estrelas

Extremely happy

Very happy with the website and it’s working. Have had smooth responses. Updates have been appreciated and monthly reminder about donations have helped in keeping the accuracy of account.

23 de junho de 2026
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Resposta da Charities Aid Foundation

Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.

Classificada 3 em 5 estrelas

No easy way to download transactions

I wanted to update the records in my accounting package with the transactions in my CAF account. This proved non-trivial as I didn't find a way of download a CSV file but had to copy and paste monthly data from the web site. That site kept on timing out, too.

23 de junho de 2026
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Resposta da Charities Aid Foundation

Thank you for your feedback. If you would like to share more about your experience, we would value hearing from you. Please contact us at enquiries@cafonline.org or call us on 03000 123 000.

Classificada 3 em 5 estrelas

The charges are quite expensive

The charges are quite expensive, and I am unaware of an equivalent organisation to compare it with.

20 de junho de 2026
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Resposta da Charities Aid Foundation

Thank you for your feedback. If you would like to share more about your experience, we would value hearing from you. Please contact us at enquiries@cafonline.org or call us on 03000 123 000.

Classificada 5 em 5 estrelas

Quick and simple way to make donations…

Quick and simple way to make donations and keep track of favourite charities

21 de junho de 2026
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Resposta da Charities Aid Foundation

Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.

Classificada 3 em 5 estrelas

Slowness in approving share gifts…

Slowness in approving share gifts donations, twice because approval documents were filed away without being sent to me. Also twice received emails chasing me re remitting the sale proceeds to CAF, in both cases weeks after the funds had actually been sent.

19 de fevereiro de 2026
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Resposta da Charities Aid Foundation

Thank you for taking the time to share your feedback. Someone will contact you shortly to discuss this.

Classificada 4 em 5 estrelas

Easy to use

It makes the giving process really easy, and also reporting to HMRC.
I just wish it were cheaper.

22 de junho de 2026
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Resposta da Charities Aid Foundation

Thank you for your positive rating. We appreciate you taking the time to share this.

Classificada 5 em 5 estrelas

Efficient charitable giving

Efficient and low cost way of supporting charities with Gift Aid sorted

23 de junho de 2026
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Resposta da Charities Aid Foundation

Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.

Classificada 5 em 5 estrelas

I have used my CAF account for years…

I have used my CAF account for years now. I find it a safe, easy way to make charitable donations with just a few clicks.

23 de junho de 2026
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Resposta da Charities Aid Foundation

Thank you for your positive rating. We appreciate you taking the time to share this.

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