Canveycarriageco Opiniões 

I was genuinely interested in purchasing a Hyundai Tucson Ultimate advertised by this dealership as “coming soon”.

I waited well over three weeks for the vehicle to become available and contacted the dealership multiple times during that period for updates. Unfortunately, I was never given a clear or reliable timescale for when the car would actually arrive and be available to view.

In the end, I couldn't keep waiting indefinitely as I needed a car, so I had to give up and purchase elsewhere. The Tucson I was waiting for is STILL advertised as “coming soon”.

What also concerned me was noticing that a number of other vehicles advertised by this dealership were also showing as “coming soon”, some seemingly for considerable periods of time.

I can't comment on the actual purchasing experience because, despite being a serious potential buyer and waiting over three weeks, I never got that far.

I'm leaving this review mainly to make other buyers aware. If you're interested in one of their “coming soon” vehicles, I would strongly recommend confirming that the vehicle is physically available and getting a realistic timescale before making plans around it.

It's disappointing because I genuinely wanted to buy the car and was ready to do so, but eventually I simply couldn't wait any longer.

We recently contacted Canvey Carriages regarding the Jeep Renegade.

We were genuinely interested in purchasing the vehicle and, to demonstrate that, had already arranged finance through a broker before travelling to the dealership.

Had everything gone well, we fully intended to purchase the Jeep and were even considering trading our Land Rover in for another vehicle from the dealership.

Unfortunately, what followed was an extremely disappointing experience that left us completely unable to trust the dealership.

Before travelling, we called the dealership to confirm that the Jeep would be available to view. We were told that it was away being prepared but would be back in time for us to view it the following day.

When we arrived, we could clearly see the distinctive orange Jeep — but it was not on the dealer's forecourt. It was parked on the forecourt of the building opposite, with no "for sale" sign displayed. The engine was also warm to the touch.

When we were given the keys, the first thing we noticed was that the vehicle had approximately 2,000 more miles on it than the mileage stated in the advert. When we questioned this, we were told that was the mileage when they purchased it. That may explain how they acquired it, but it does not explain why the vehicle was subsequently advertised with 2,000 fewer miles.

We had also checked the advisories from the vehicle's latest MOT, particularly those relating to the suspension and tyres. These were safety-related concerns that we specifically asked to be addressed before we would proceed with the purchase.

We were told the tyres had been replaced. However, the tyres we were shown clearly did not appear to be new. Whatever their remaining legal tread, they certainly did not look like recently fitted tyres. We were told the suspension would be checked, but that if the dealer decided it did not need replacing, they would not do the work.

The condition of the vehicle itself raised further concerns. There appeared to be thick mud, or possibly tar, across parts of the exterior, while the interior was dirty and covered in dog hair. Given that we had specifically been told the vehicle had been away being prepared the previous day, its condition did not tally with what we had been told.

At this point we had serious concerns, but because we genuinely wanted the vehicle, we still test drove it thoroughly. We checked the steering, acceleration, braking, handling and general operation, and the vehicle appeared to drive satisfactorily.

We therefore went back into the dealership prepared to negotiate over the issues we had found. Unfortunately, this was where the experience became even more disappointing.

There was no willingness to discuss the additional 2,000 miles, despite the vehicle having been advertised with a lower mileage. We were essentially given the impression that the price was fixed and that it was a case of take it or leave it.

We asked whether a fresh 12-month MOT could be provided for our peace of mind. This was refused.

We again raised the tyres and suspension. We were told once again that the tyres had been done, despite what we had observed, and that the suspension would only be dealt with if the dealer personally decided it required work.

We then raised the finance broker arrangements. Our broker had already been in contact with the dealership and, following discussions, had waived their own fee and negotiated the dealer's fee down to £199. Initially, we had been told that using a broker could result in fees of between £400 and £600.

We were therefore extremely surprised when we were told that nobody at the dealership had heard of or spoken to our broker.

Our broker has records confirming that contact had taken place and that they deal with this dealership regularly. To us, this directly contradicted what we were being told at the dealership.

Even more concerning was the fact that the fee we were supposedly expected to pay seemed to change during the conversation. The amount being quoted kept changing, leaving us with the distinct impression that the figure was being made up as the conversation progressed.

We had travelled a considerable distance, spent significant time arranging the finance and viewing the vehicle, and incurred the cost of the journey, all because we genuinely intended to buy the Jeep. We did not arrive looking for reasons not to purchase it, quite the opposite.

However, all of the above issues completely destroyed our confidence in the dealership.

We left feeling insulted, misled and thoroughly disappointed.

If Canvey Carriages is prepared to address the issues properly and make a genuine effort to put things right, we would be happy to reconsider this review.

At present, however, based on our experience, we cannot recommend them.

I purchased a car from this company, all I can say is it's the worst company I've ever had the misfortune to deal with. When I went to pick the car up they said the person who moved the car must have damaged the front and rear bumpers. I was assured by Darrell, the sales guy from Canvey carriage company that "John from AllTrim" would come out to me and do the repairs free of charge, and that the owners manual that was promised with the car that wasn't handed over would be ordered for me by them and sent to me. It's over 5 months later and I'm still waiting. I have called back a few times and now I'm told Darrell no longer works for them. I was originally told that they couldn't reduce the price because of all the work they did on the car during the servicing before I picked it up, and I was only given the servicing report after all the paperwork had been signed, bundled in with everything else so I wouldn't see that there were things that required doing like filter changes. No work was actually done at all during the servicing. One of the tyres had a slow puncture, I ended up having to go to kwik fit to pay for a whole new tyre before the ink was even dry. When I was leaving Darrell said to me that if I give them a 5 star review on trust pilot and Google then "the boss" will "bung 25 quid" my way as a thank you. It makes total sense, I chose this company for the good reviews, I was unaware those reviews were bought and faked. It's outright criminal and I hope the company gets closed down to stop any more people being taken advantage of.
Do not use this company.!!

The stuff are really friendly and magnificent. They did not give us pressure to purchase a car or taking our details until we had chosen a car we liked. Being there Felt like a safe space and multiple choices from their many range of cars really helped us to make a good decision. Would highly recommend

Tony was brilliant and very helpful, they fixed the car through the warranty, I didn't have to do anything.
After my disappointment buying the car with them, they have come through to be very helpful and did an excellent job. Thanks Tony.

Great service brought my daughters first car here had a couple of teething problems but the workshop manager sorted them with ease would throughly recommend them

If you need a reliable secondhand car in Essex, go straight to Canvey Carriage Company on Canvey Island! I’ve bought several used cars in my life from different Essex dealers and always had a bad experience, but these guys are different. I went in two weeks ago and received top-tier service from start to finish. Tom was my salesperson, and he was incredible at guiding me through the whole buying process. Two weeks later, my car is driving absolutely perfectly with zero issues and starts every time. The whole team gives 5-star service and made me feel so safe and confident with my purchase. You won’t be disappointed!

Bought a ford kuga from here simon bond was very helpful so was the service i recived and sales staff were good too , car was excellant no problems straight saling here would recomend highley

I can’t recommend Canvey Carriage Company highly enough, especially Vorty. From start to finish, the service was absolutely outstanding.

Vorty went above and beyond to make sure everything was perfect with my Nissan Juke. He sorted out the parcel shelf, repaired a puncture, took care of the MOT, and even sorted the little extras without any hassle. To make things even easier, he also provided me with a courtesy car while mine was being prepared, which made the whole process completely stress-free.

Nothing was ever too much trouble, and the level of customer service was second to none. It’s rare to find someone who genuinely cares about their customers and takes such pride in what they do.

Thank you so much, Vorty, for making the whole experience so easy. I honestly can’t fault the service and will definitely be buying all of my future cars from you and Canvey Carriage Company. Highly recommended!

The sale went very quick. Happy about it ? Absolutely not!!!! Wrong details on the title, faulty car, brand new mot issued 1 day before with bold inner tyres and lots of scratches and damages to the car when had to go back there to replace the tyres!! Also do not use the toilet !!! Worst than public toilets🤢🤮🤢🤢.
If you buy there make sure you go and check the car with another garage.
Be aware !!!

Absolutely outstanding company vorty is amazing so helpful even if you get any issues with the car you buy always ready to sort things out .. Tony the fitter is also outstanding service is tops I wouldn’t go any where release we have bought several cars from them and every time nothing is to much trouble for them well done all .. what a great team .. highly reccomend .. regards carol x

I dealt with Tom and he was absolutely terrible from the second I rung him back to complain about issues with the car, pushed me to after sales where I had the privilege of dealing tony constantly ignored phone calls taking days for me or even the finance company to get through.
Car constantly kept displaying tyre light, flashing oil light and overheating stereo and touchscreen system restricting your access, they finally agree to fix the car after lying to me and saying I had to give them the chance to fix the car while still being within my 30 days consumer rights, while fixing my car they kindly gave me courtesy car full of mold, cigarette burns, ash and wet dog smell aswell as having a bad clutch, untaxed (didn't notice until arrived home) and I had to pay the insurance myself.
1 week later I pick my car being told they did a lot of work to the car and ran it through my warranty even tho it should have been at their costs, I then proceed to test drive the car in the area and managed to get 45 minutes away when the problems re arrived, flashing oil light telling me to immediately pull over. Ended up having to stay in a hotel for the night and they picked the car up the next day via tow truck.

Tom got high rate several times and acted very unprofessional.
Tony smokes cigarettes in the office while your standing there with your baby and lies about completed works.

Completely over the moon with canvey carriage co. What a team! Tom went above and beyond to get me into my car he spent hours trying to sort my neg equ out and managed to do it! Car is absolutely beautiful although one issue that I was made aware of and waiting for a part. Tom you are an absolute credit to canvey carriage thank you so much!

I purchased a 2nd hand car from Canvey Carriage Company in November 2025. I’ve deliberately delayed posting a review to ensure the car was fine. The Staff were so helpful, no pressure, no flannel just good honest advice. The car came with a 3 month warranty and after two months developed a fault, they welcomed me back, fixed the issue without quibble and returned the car good as new. The Salesman was Vorty Kowalczyk who I cannot recommend highly enough.