I usually groan when my printer is low on ink. I used to spend nearly $100 buying one color and one black and white HP inkjet cartridge for my printer. I was thrilled with the bargain I got with Cap... Ver mais
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Leia as opiniões dos outros
I am greatly impressed with the service rendered by Captivate in response to my recent order. Not only was the order filled promptly and correctly but the packaging was compact and efficient... Ver mais
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have been only using these for a month b/c the company I work for just foundout about recycled cartridges and we love them. they work great, just like a brand new cartridge from any office store. I wo... Ver mais
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I am in awe over my whole experience. From the moment that an customer service agent offered to assist me to the what seemed like next day delivery. My whole experience was great. Just so h... Ver mais
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Informações sobre a empresa
Informações de contacto
100 Raycraft Drive, 48847, Ithaca, MI
- 855-454-8444
- customersupport@captivateink.com
- www.captivateink.com
4,7
Excelente
94 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good service and products.
It was my first time shopping with Captivate Ink. Everything was nice and fast. I'll buy from them again.
26 de fevereiro de 2016
Opinião espontânea
Resposta da Captivate Ink
Thanks for your order and review, Tomoko! We're happy to hear that you had a positive experience with Captivate! We appreciate your business and we look forward to assisting you with your future printing needs. Have a great day!
Fantastic customer service
I ordered a bunch of ink and one of the cartridges didn't work. Customer service quickly sent me a replacement and I didn't have to return the one that didn't work.
20 de fevereiro de 2016
Opinião espontânea
Resposta da Captivate Ink
Thanks for your order and review, RN! We're glad you think our customer service is fantastic and that they were able to quickly send you a replacement. We appreciate your business and hope that you will choose Captivate again in the future. Have a good one!
Resposta da Captivate Ink
Thanks for your review, Harold! We're happy to hear that you had a positive experience with Captivate! Please let us know if we can assist you again with any of your printer ink needs. Have a great day!
Resposta da Captivate Ink
Hi Robert, thanks for your order and review! We're glad you think the service was great and we hope that your experience with our cartridges will exceed your expectations. Please let us know how the cartridges are working for you. If you have any questions, we'd love to assist you at info@captivateink.com. Take care!
NO customer service
Several weeks ago I purchased ink and they did not install properly in my printer
Everything went haywire and now printhead is mid-aligned and even with factory ink installed it no longer works right
Sent message to them and to date have not received a reply
Sending them back and will cancel cc card payment
29 de janeiro de 2016
Opinião espontânea
Resposta da Captivate Ink
2/1/16: Hi Harold. We’re sorry to hear that you did not have a positive experience with your Captivate purchase. We strive to provide our customers with the most premium printer ink and the best customer service on the market. We searched our email records and we did not find any emails from you. I apologize if the email did not reach us. One of our customer service representatives is currently attempting to contact you, but if you would like, please contact us directly at customersupport@captivateink.com or 855-454-8444. Thank you!
UPDATED 2/12/16: Harold, we have made multiple attempts to contact you via email regarding this review, but we have not received any responses from you. We are happy to help you troubleshoot what you are experiencing. This was included in the emails sent, but since you mentioned your printhead being misaligned, here is a link that we think would be helpful (http://www.cartridge-support.com/details?oem_id=9&oem_part_no=CB325WN+-+564XL&issue_id=0251#detailed_description). If we can be of any more help, please contact us directly at customersupport@captivateink.com or 855-454-8444. Thank you!
Won't buy ink anywhere else
Fast shipping and great customer servive. Emailed them bc I was unsure about my order. I received a reply very quickly. They were very helpful. I also love the pens! My very picky hp printer accepted the cartridges without a problem.
26 de janeiro de 2016
Opinião espontânea
Resposta da Captivate Ink
Hi Jeanine! Thanks for the review and your kind words. We think our customer service representatives are pretty great, too. :) We appreciate your business and we look forward to assisting you with your future printing needs. Have a good one!
Resposta da Captivate Ink
Thanks for the review, Bryan! We're glad that we are able to save you money. Please let us know if we can assist you again with any of your printer ink needs! Have a great day!
Resposta da Captivate Ink
Hi Rose, thanks for the review! We're happy that this was a smooth transaction for you and hope that you will choose Captivate again in the future! Take care!
hp ink for printer 4620 office jet
works Great......good ink....very well priced......thanks
18 de janeiro de 2016
Opinião espontânea
Resposta da Captivate Ink
Thanks for the review, Reggie! We're glad that we're able to provide premium ink at a discount price. Please let us know if we can assist you again with any of your printer ink needs! Have a good one!
Resposta da Captivate Ink
Hi Randall, thanks for the review! We are happy to provide fast shipping for our clients. We appreciate you choosing Captivate and we can't wait to assist you with your future printing needs! Have a great day!
Excellent customer service!
My package was somehow marked RTS (Return to Sender) because the temporary USPS mail delivery person failed to find the correct suite in my office building. Captivate Ink's customer service representative (via Chat) tracked my package and then promised to redeliver to my home address without additional shipping charges. It arrived at my home a few days later (priority mail). That is customer service that cannot be beat. Will definitely order from Captibvate Ink in the future.
24 de dezembro de 2015
Opinião espontânea
Resposta da Captivate Ink
Hi David, thanks for your order and wonderful review! We're glad customer service was able to help re-route your package as painlessly as possible. We think our representatives are pretty great, too. :) We are looking forward to assisting you with your future printing needs. Have a great day!
Cost Great
I have just installed the color cartridges so time will tell on quality of print. Low cost of these are the 4 star rating if the quality is high then they will be a 5 star rating.
22 de dezembro de 2015
Opinião espontânea
Resposta da Captivate Ink
Thanks for your order, Harold! We're glad that you appreciate the cost and we hope that your experience with Captivate will exceed your expectations. Please let us know how the cartridge is working for you. If you have any questions, we'd love to assist you at info@captivateink.com. Take care!
Great product
Very happy with my hp cartridge. Worked perfectly immediately. I will definitely be ordering again and have recommended you to many friends.
21 de dezembro de 2015
Opinião espontânea
Resposta da Captivate Ink
Hi Joan, thanks for ordering and leaving a review! We're glad you had such a positive experience with our products and we really appreciate you recommending us to your friends! :) We look forward to working with you again in the future. Have a good one!
Great ink replacement
So much cheaper than brand ink but the quality is just as good. Wish I'd found them sooner
15 de dezembro de 2015
Opinião espontânea
Resposta da Captivate Ink
Thanks for the review, Steve! We really appreciate the kind words. We wish you'd found us sooner too, but we are looking forward to assisting you with your future printing needs. :) Have a great day!
Resposta da Captivate Ink
Hi Dan. Thank you for visiting www.captivateink.com! I understand that you ordered our Epson CAPT200BCMY and you were not satisfied with the life of the cartridges. We are here to help and make sure you are completely satisfied with our products. It sounds like maybe the reason the inkjets appeared to be empty already is because the ink is not flowing into the print head to be used. A print head cleaning cycle helps to maintain a healthy print head by forcing some ink through it. This process may clear this up for you. We would love to have the opportunity to help troubleshoot or correct this for you. If we may be of further assistance, please contact us directly at customersupport@captivateink.com or 855-454-8444. Thank you!
Great Service
Fast delivery and ink was wrap very well and my printer was able to read ink levels
9 de dezembro de 2015
Opinião espontânea
Resposta da Captivate Ink
Hi Priscilla, thanks for the review! We're happy to hear that you had a positive experience with Captivate! We look forward to working with you again in the future. :) Have a good one!
Ordered Lexmark 1 print cartridge
I did the initial set up of the new cartridge and black and blue printed.
when I print, only blue ink prints! Not satisfied with purchase
1 de dezembro de 2015
Opinião espontânea
Resposta da Captivate Ink
Hi Sybil, we’re sorry to hear that you did not have a positive experience with your Captivate purchase. We strive to provide our customers with the most premium printer ink on the market and would love to have the opportunity to help troubleshoot or correct this for you. If you haven't already, at your earliest convenience, please contact us directly at 855-454-8444 or info@captivateink.com to talk about the specifics of your situation. Thank you!
No problems
Ink was easy to order. So far, I have not had any problems with the cartridges. Shipping cost may be a reason for me to get my ink elsewhere.
30 de novembro de 2015
Opinião espontânea
Resposta da Captivate Ink
Thanks for the review, St. Stephen School! We're glad that you had a positive experience with our site and products. Keep your eye out for special offers in the future. Have a great day!
Captivate Ink did well for me.
I would have put 5 stars, but I want to try out the ink that was sent to be sure the product is as good as the service they provide before I rate this 5 stars.
24 de novembro de 2015
Opinião espontânea
Resposta da Captivate Ink
Thanks for your order, Carol! We hope that your experience with Captivate will exceed your expectations. Please let us know how the cartridge is working for you. If you have any questions, we'd love to assist you at info@captivateink.com. Take care!
Great job
Price was reasonable, free expedited delivery was a big plus
19 de novembro de 2015
Opinião espontânea
Resposta da Captivate Ink
Thanks for the review, Mo! We're glad you were able to take advantage of our free shipping offer. Stay tuned for more offers in the future and take care!
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