Car Chase Heroes Opiniões 

Just been out in the R32 with Craig. What an amazing experience. Extra laps bought, top tuition.

Could give 6 for Craig. Got to feel the full capibtynif the car. Top instructor

The whole experience was a nightmare as the event was oversubscribed with well over 1000 people in attendance and heavy rain for most of the day and really should have been called off. The track was waterlogged and way too many vehicles on track at any given time. The announcements over the tannoys were inaudible unless you were stood ready close to the pit lane which in itself was chaotic as there were far too many people. Would not repeat this event ever again. Complete waste of time and money.

Great experience with this company. Very well organised day with friendly staff.

Special mention to Ryan and May at the 3 sisters track in Wigan; after a mix up with car booking, Ryan and May very kindly organised it for me to drive an additional 3 laps in a different car after me expressing my disappointment in the first car I drove, which wasn’t actually the one I had selected via the ‘Trackdays’ booking website.

Would definitely recommend the track days at 3 sisters in Wigan 👍🏼

Good original old school cars. In my case very good polite and welcoming instructors, efficiently run.
However on my day, way way too much traffic on the circuit to get a clear lap in. Always stuck behind another car or pulling over to let someone or the high speed ride past. Shame because they have good cars snd have made a decent circuit. Last time i came ( gt40) there were few such issues.

Worst gift experience I’ve ever had, absolute rip-off!
Facilities none existent (Health & Safety risk!).
No facilities to keep warm and dry 😞
No staff on phone line to call before setting of from home, to check details like weather, booking or other questions.
About a 1000 people at an airfield using 2 porter cabin toilet blocks - Health Hazard 😞
Extra charges- beware!
Charged extra £25 for using the experience at a weekend?
Charged insurance cost of £35 or told I could not drive the cars (I had been given Virgin gift voucher for this car driving experience, what’s that all about?)
£25 for parking in a field- if none Virgin experience user!
Extremely rude staff- cattle herding comes to mind.
The day had torrential rain, 1000 people on site, totally drenched. After being totally soaked to the skin (I had coats and hat, umbrella), and no drive yet, after waiting 2 hours, but told to be at the site for 13.00), I decided to ask for my driving experience to be moved to another day, a reply came back for more charges - £ 29.00. At the point I decided, I’m not being ripped off any more and left.
Virgin you need to do better, proper audits before signing up cowboy companies like this, seem like all the staff were a scripted for charging for everything, I’m surprised they didn’t try to charge me for the air I was breathing!
So at the end of my car experience day I had the following:
No driving experience.
Wasted my Saturday- 2 hour drive to venue, 2 hour drive home (fuel costs)
£54 costs (above)
My 60th birthday present from my Mum, total disappointment- which I won’t tell her, as I would not want to upset her for he generous gift.
For the life of me I do not know why this day was not cancelled due to bad weather, how can you experience a high performance car in huge puddles?
Think twice if using Car Chase Heros!!!!
Car Chase Rip-off (running away with your money)

Booked the 1-2-1 tutorial in the Caterham at 3 sisters, which worked about to be 30 laps. 3x10 with a talk to the instructor between each 10 laps for pointers and where and how to make a better line.

The day was fantastic the instructor and staff where very good and helpful, even though the day was packed with other customers.
On the day it turned out the Caterham had broken down, the guys tried to work out other Solutions so I get still enjoy the day with ether using a different car or seeing if the ghe mechanics could fix the Caterham. Thankfully the Mechanics work their magic and fixed the car after a little bit of waiting and doing the sighting lap.
Wayne and his team kept me well informed as i was waiting to find out if the car was ready, and Tony was great as an instructor cool and carm with great advice.

Ill be booking again, i got 94 on my score card so I have to come back to get 100 lol 😆

I purchased a Car Chase Heroes experience at Three Sisters Circuit in Wigan as a gift for my brother, but unfortunately the whole day was extremely disappointing.

When we arrived, we were told we had to pay an additional £34 insurance charge. I had actually called before the experience and spoke to someone, but at no point was I told that the alternative to paying £34 was to bring a physical credit card with £5,000 available on it. A debit card was not accepted.

Management later repeatedly told me that the £34 was “not compulsory.” In reality, there are only two options: pay £34 or have the required £5,000 credit card physically with you. If you don’t have that card, you have to pay the £34 to take part. Therefore, to describe the charge as “not compulsory” is extremely misleading, particularly when this requirement was never explained to me when I called beforehand.

The organisation on the day was also extremely poor. We followed instructions about where to wait, only to be told after 20–30 minutes that we were in the wrong queue. We then waited approximately another hour before finally taking part. There was confusion everywhere, and other customers around us were also complaining because nobody seemed to know what was going on.

The attitude of some staff also left a lot to be desired. We understand it was busy, but customers should still receive clear instructions and basic courtesy rather than feeling like they are simply being rushed through.

What made matters worse was the response from management when I complained. It took days and several attempts to get a response, and I only received one after escalating the matter through Virgin Experience Days and contacting the venue.

The response I eventually received was dismissive and, in my opinion, extremely rude. Despite explaining everything, including the fact that I had called beforehand and was never told about the £5,000 credit-card requirement, management simply continued to insist that the £34 wasn’t compulsory and took no real responsibility for the issues.

What should have been an exciting and memorable gift turned into a frustrating and poorly organised day.

I would not book with Car Chase Heroes again and would not recommend them based on our experience.

Update- even their poor reply to my review shows not to book with them, changing what I’m saying and trying to argue the wording compulsory as I stated in the email to them there is only two options to be able to go in the cars that was booked and paid for either one is compulsory they are fix it on the Word it’s not compulsory but there is only two options so they are compulsory options. One of the two are compulsory if you do not have a credit card physically with you on the day of £5000 you have to pay the £34 waiver that is compulsory. It is compulsory if you don’t have one of the other it it is that means it’s compulsory. I said in email a lot of people don’t have a card of £5000 on nor was I told to bring it on the day, so I’m not contradicting myself at all I was explaining that it’s compulsory charge if somebody doesn’t have £5000 on a credit card or doesn’t have the card with them on the day! Also a part of this issue is the fact that your team was an absolute shambles on the day no one seem to know what was going on. we was not the only people that was frustrated with how it was going on the day so many people was complaining we was not advised were to park or were to go for the insurance. We was not advised were to wait. And when we asked members of your team multiple people was given wrong information which you are completely disregarding and trying to constantly blame a customer and acting like the tiny little map that’s on a tiny little scorecard shows everything of were you supposed to stand? It’s not clear at all that is why we asked stuff that were there. I can see why there is so many negative reviews especially if this is how you handle your customer service.

Poor experience due to unavailable car and poor organisation
Unfortunately, we had a disappointing experience with the driving day. We had booked two experiences through Virgin with the intention of spending the day together and each driving a car of our choice.
When we arrived on the morning of the experience, we were informed that one of the cars we had specifically booked was unavailable. No clear explanation was given as to why the car was unavailable. We were then given two options: either call after the weekend to rearrange the experience for another date, which we did not want to do as the whole point was to enjoy the day together and we had already travelled to the venue and paid for parking, or choose an alternative car on the day.
The alternative options were extremely limited. We were only given three cars to choose from, and were simply told the names of the vehicles without being shown any photographs or given any information about their specifications or features. This meant we were essentially expected to choose a car without knowing what it looked like or what the experience would be like. One of the car options offered was a 4x4 experience, which was completely different from the driving experience we had originally booked.
What was particularly disappointing was that, while this was happening, we were still being encouraged to pay an additional £10 each for fast laps/practice laps. This felt inappropriate given that I wasn't even able to receive the experience I had paid for in the first place. Rather than trying to sell additional upgrades, it would have been much more appropriate and appreciated if something like this had been offered as compensation for the unavailable car.
After looking into the alternative cars ourselves, we found that the options we had been given were considerably more basic and appeared to be among the less popular choices. As a result, we decided not to take an alternative experience and instead requested a refund after the weekend.
Unfortunately, dealing with the refund was another frustrating part of the experience. It took over a month to receive a response, and I had to make further phone calls myself in order to make any progress towards receiving some money back. There was also very little acknowledgement or apology for the fact that the experience we had specifically paid for could not be provided, and no meaningful compensation was offered for the inconvenience caused.
The other driving experience that my dad was able to complete was enjoyable, and the instructor he had was excellent. However, the general organisation of the day was poor. We ended up waiting over two hours for his experience, with very little information provided about timings or when we should expect to be called. There was a lot of unnecessary waiting around, and it was also frustrating to see people who had arrived for the same time slot but checked in after being taken out ahead of others seemingly based on the venue's online system.
Overall, while the actual driving experience my dad received was good, the organisation, communication and handling of the unavailable car fell well below what we expected. We had travelled specifically for this experience and had paid for parking and other associated costs, so it was particularly disappointing that there was no proactive attempt to resolve the issue or compensate us appropriately. The lack of communication following the event also made an already disappointing experience even more frustrating.

Amazing experience. Staff are brilliant. Would recommend for sure

Was an exhilarating experience

2nd time experience and I cannot praise them enough. This time no queues, easy book in, and welcomed with a smile.
Disappointed with Lambo Lp570, also Italian guy kept grabbing wheel, which no other instructor did. All instructors were great, special mention the one in the McLaren gt4, he described the car, and was a credit to the company. The time slots work well so cannot understand others beef about it, it’s well organised and I feel sorry for them, they’re constantly shouting people’s names and they’re not there, the qr code app is great too so you can see where you are in the queue.
My two boys had an amazing time too. Felt there was inconsistency with pricing, difference prices for extra laps, and the atom passenger experience but mostly the email the day before doubling my laps for £29 but doesn’t say only on one car, which when with instructor it’s £20, so no point having it. Works out a lot more expensive with insurance, premium car add on, but where can you go and drive these type of cars, around a great track like castle coombe, and they allow you to go fast and be safe at the same time. Thank you to all the staff, you’re great, you work hard, always greet with a smile and you made our day.

A fantastic morning at Castle Combe circuit. Special mention to my instructor in the Maserati GT - enthusiastic, encouraging and keen to push me to drive at my best and get the most out of the short time I had driving that fantastic car. He was brilliant and made my day!

The only criticism is that, with 2 laps as standard there is not enough opportunity to really get to grips with the cars, and with the start and finish in the pit lane, that means only 1 opportunity per 2 lap drive to take the final corner and accelerate hard down the big straight. I left wanting more!!

From the moment we arrived it was a fantastic experience .well organized and ran very smoothly.we bought the experience for our 18 year old he had the best time of his life driving a dodge police car a corvette c7 then bumble bee camero the staff and drivers were absolutely great and ensured Connor had a great time.I did the high speed ride to finish the day and that was awesome.thankyou to all concerned

⭐️⭐️⭐️⭐️⭐️ 10/10 Experience!

This experience was completely out of my comfort zone before I arrived, but I honestly loved every single minute of it! 🏎️🔥

Everything was so well organised, with the loveliest, friendliest team. The atmosphere was calm but exciting, which really helped me feel relaxed. There were beautiful cars, lots of fun and such an amazing experience from start to finish. I would 100% recommend it!

A huge thank you to Toby, Matt, Darius and the whole team for making it such a fantastic day. ⭐️ You were all amazing!

I also paid £10 to be taken around the track with Toby, and it was definitely worth it! Toby made me feel so relaxed and comfortable. He explained everything that was going to happen and talked me through the cars I was driving, which really helped settle my nerves.

I also paid an extra £34 for the waiver, which I thought was absolutely worth it. It definitely put my mind at ease, especially when you’re driving such expensive cars!

If you’re thinking about booking one of these experiences but you’re nervous or it’s outside your comfort zone — DO IT! 🙌🏼 You won’t regret it!

10/10 from me. I absolutely loved it! 🏎️❤️

Thank you again to everyone at the team for such a brilliant experience

Avoid at all costs.

Terrible experience. We paid £500 for two cars (6 miles each), but the car we had booked wasn’t even available.

We arrived at 12:30pm, 30 minutes early as advised, and had also paid extra for a test lap so my son could learn the track beforehand. Despite this, he didn’t get into a car until 2:30pm and had to stand around in the garage waiting for his name to be called. His final drive wasn’t until 3:00pm.

There was nowhere suitable to take photos, which was very disappointing. We then had to wait a further 60 minutes at the media centre before we could finally leave.

For £500, the organisation and overall experience were completely unacceptable. What should have been a memorable day turned into hours of waiting, frustration and disappointment.

Avoid at all costs.

Just been out in the Aston Martin F1 at Castle Combe Race attack with my instructor, Craig, a fantastic experience!

Instructor was the best today in the DB11, with Craig at castle Combe. Amazing day I even done more laps!!

What a shame! Booked a driving experience for my 10 year old son who WAS fast and furious and car mad! We went all out and really spoiled him on the day! After the first drive he went very quiet and emotional, after all the driving experiences we purchased the extra in car film, we were pretty confused why he was so quiet until we watched the video back and it all made sense - the instructor was so belittling and angry (to a 10 year old who has never sat in the drivers seat) so I reached out to Car Chase thinking they would want to know how their staff behave…. Several emails and very little response - now being ignored. So if you have a ‘car mad’ child, stay away as this could end their dreams and happiness

This was, I think, my second use of these guys. Firstly, the staff were all excellent and the instructors both genial and helpful.
Weather was excellent and, overall, the event ran pretty well.
What I abhor, from both experiences, is being charged to park (on an airfield!) and to pay what is almost an essential fee for indemnity cover.
Do they really think that these additional extras were reasonable?
When purchases are made, very often as gifts, do the givers realise that they are giving a cost to their recipients? Perhaps not.
Why not run that cost into the purchase and offer some much-needed transparency?
And I don't want to hear 'it's all in the small print'. We're bigger than that now, aren't we?