Cast Iron Radiators 4u Opiniões 

341
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very good experience with this company, great service all round, thank you. Customer service was excellent and all my questions answered when I called. The radiators are stunning!! Absolutely lovely t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From the time I viewed their website, until the day my order arrived, staff at Cast Iron Radiators 4U were extremely helpful. My calls, and queries, were always answered professionally and, when a... Ver mais

Classificada 5 em 5 estrelas

Have bought three radiators online. I did phone for advice and found their Customer Service superb. They did price match, and the rads arrived well protected and as advertised. I recently visited t... Ver mais

Classificada 5 em 5 estrelas

Found ordering a little complicated but thats because of the vast range and colours available But once i called the staff were very knowledgeable and helpful which then made it easy Our rads turne... Ver mais

Informações sobre a empresa

  1. Loja de aquecedores
  2. Empresa de aquecedores
  3. Fornecedor de equipamentos e sistemas de aquecimento
  4. Serviços de aquecimento

Escrito pela empresa

Cast Iron Radiators 4u is a specialist UK supplier of premium, traditional heating solutions, operating from our Kiln Road base in Portsmouth since 2002. We dedicate ourselves to helping homeowners, restoration experts, interior designers, and trade professionals find the perfect statement heating for period properties, renovations, and character homes. As an established online cast iron radiator specialist, we offer an unrivalled selection of classic designs. Whether you are looking to buy traditional column radiators, ornate Victorian-style radiators, or sleek, minimalist school house radiators, our collection combines timeless heritage aesthetics with modern central heating efficiency. We supply a vast range of options, including pre-assembled, off-the-shelf stock ready for fast delivery, as well as fully bespoke, made-to-order sections finished in custom paint colours or beautiful hand-polished options. To complete your installation, we also stock a comprehensive range of essential heating accessories, including traditional and thermostatic radiator valves, luxury pipe shrouds, and wall stays designed to match the weight and style of cast iron. Discover our complete collection of heritage heating at www.castironradiators4u.co.uk, or contact our expert Portsmouth-based team on 02394 216 216 for specialist advice on BTU calculations, custom sizing, and bespoke finishes. We will always respond to any reviews within our 24 hour service level agreement. For our full catalogue of radiators see Radiators 4u, for Column Radiators see Column Radiators 4u, for radiator valves and accessories, see Radiator Valves 4u.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

341 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(341)

4 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Terrible...then Great recovery! then disappointed yet again!

After my initial 1* review I got an immediate response on the Monday and in fact the radiators were delivered that same day. Great I thought and updated my review from 1* to 5*.
Contacted my poor plumber who was ready to start the work on the 29th May and was then rescheduled and then was ready for the 12th May and was again re-scheduled (when the radiators didn't arrive on the 9th I let him know right away so he could line up other work)
He then went round to find that the pieces to join the sectional radiators were missing as were the airing points.
He knew how much trouble I'd been having with them so called them directly and they missing bits are now in the post apparently.
All in all very shoddy service, especially when the total order is nearly £4,000.

Ordered radiators back on 5th May. Got regular updates on the progress though manufacturing. Got an email to say delivery would be on the 24th. Then next I got a call to say it would be on the 26th some time before 5.30pm. Wait in all day and then call Cast Iron about 4pm but phone just rings out. Bank holiday Monday so it's the 30th before I am able to contact them. No explanation or apology for the non-delivery. I was going on holiday for a week so arranged delivery for Friday 9th June. Nothing at 3pm so call and am assured the radiators are out for delivery and will be with me some time before 5.30pm.
Again nothing
I'm now at the stage where I think this is just a scam website and I've lost my £3,000 but I'll be speaking to a lawyer on Monday to see if there is any way to recover the monies.
In short don't trust this company

10 de junho de 2017
Opinião espontânea
logótipo da Cast Iron Radiators 4u

Resposta da Cast Iron Radiators 4u

Hello Stephen

Thank you for your feedback, it is very important to us.
All reviews are seen by our Managing Director & General Manager, All issues are investigated by customer services team.

Reference – Delivery delay

Firstly I need to apologise for the inconvenience caused in regards to the amount of failed deliveries. Our manufacturer and carriers have let us down massively, in turn meaning we have let you down.

We pride ourselves on our customer service and on this occasion we are very disappointed by this situation. I have opened a full investigation as to why this has happened.

As discussed with yourself on the phone today we do take challenges like this very seriously.

We are aware the delivery of your order has now gone ahead and we do hope you are pleased with them.

Again, thank you for your feedback & sorry for any inconvenience caused.



Laura Hazzard
Customer Service Manager


Hi Stephen

We would like to thank you for updating your review and working with us to resolve this challenge

We appreciate your patience, whilst we were working with transport companies involved.

If we can help with anything further in the future please do not hesitate to contact us.

Laura Hazzard
Customer Service Manager


Hi Stephen

We are sorry to see you have had to edit your review.
When your installer contacted us to advise the gaskets were missing, it was beyond belief.

I have been in touch with him and arranged for these to be sent out. A message has been left to follow up and ensure that everything has been received.
I fully understand that a further apology is not what you want to hear, but we are truly sorry for the additional inconvenience and delays caused.


Laura Hazzard
Customer Service Manager

Classificada 5 em 5 estrelas

Good price

Good price, lovely radiators and all very efficient.

1 de junho de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

An excellent service!

From the time I viewed their website, until the day my order arrived, staff at Cast Iron Radiators 4U were extremely helpful.
My calls, and queries, were always answered professionally and, when available, any alternatives explained.
I was concerned about the 'kerbside delivery'. However, the haulier had a trolley, which did make it to my front door! One of my radiators was 1200mm x 760mm and was VERY HEAVY! It did take two, strong people, to lift it in. Don't forget to read the instructions about lifting them BEFORE trying!!
All in all a great service, delivered well!!
May 2017

26 de maio de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful cast iron radiator, now centrepiece of our hallway

Rang the tech team for advice to start - no "wait" time on the phone which was great. Products I bought arrived very quickly, with the built-to-order radiator arriving as per schedule shared at time of order. Had to return a set of valves - again very responsive and very helpful. I cannot fault the service I got from this team and will without doubt buy again from them.

25 de maio de 2017
Opinião espontânea
Classificada 4 em 5 estrelas

Issue Resolved

Thanks to Laura in customer services who resolved outstanding issues.

17 de maio de 2017
Opinião espontânea
logótipo da Cast Iron Radiators 4u

Resposta da Cast Iron Radiators 4u

Hello Rachael

Thank you for your feedback, it is very important to us.

All reviews are seen by our Managing Director & General Manager, All issues are investigated by our customer services team.

Reference – The Challenge with your Order

We are happy to hear we have resolved this for you. Please do not hesitate to contact us if we can assist with anything further


Laura Hazzard

Customer Service Manager

Classificada 5 em 5 estrelas

Great Service.

Have bought three radiators online. I did phone for advice and found their Customer Service superb. They did price match, and the rads arrived well protected and as advertised. I recently visited their showroom and bought a cast iron radiator. Genuinely helpful and friendly service means I'll be sourcing the rest of our radiators from them as our "makeover" progresses.

25 de abril de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

The round shower curtain rail was …

The round shower curtain rail was delivered on time and well packaged. The quality is excellent, this is a heavy weight, durable and well made product, not cheap steel or aluminium. Fixings points similarly are up to the job. I ordered curtains and roller hooks at the same time and again excellent quality. I have no hesitation in recommending this company and its products.

20 de abril de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Really helpful staff

Really helpful staff and endlessly patient with my dithering re colours type of valve etc. The product is perfect and really good value for money - and i looked at lots of sites.

20 de abril de 2017
Opinião espontânea
Classificada 4 em 5 estrelas

Good Quality Service

Used the services twice now. Good quality products, good communication, responded quickly. Perhaps receptionist needs more customer service skills to be improved. Apart from that will recommend the service to all.

6 de abril de 2017
Opinião espontânea

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