Cast Iron Radiators 4u Opiniões 

341
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very good experience with this company, great service all round, thank you. Customer service was excellent and all my questions answered when I called. The radiators are stunning!! Absolutely lovely t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From the time I viewed their website, until the day my order arrived, staff at Cast Iron Radiators 4U were extremely helpful. My calls, and queries, were always answered professionally and, when a... Ver mais

Classificada 5 em 5 estrelas

Have bought three radiators online. I did phone for advice and found their Customer Service superb. They did price match, and the rads arrived well protected and as advertised. I recently visited t... Ver mais

Classificada 5 em 5 estrelas

Found ordering a little complicated but thats because of the vast range and colours available But once i called the staff were very knowledgeable and helpful which then made it easy Our rads turne... Ver mais

Informações sobre a empresa

  1. Loja de aquecedores
  2. Empresa de aquecedores
  3. Fornecedor de equipamentos e sistemas de aquecimento
  4. Serviços de aquecimento

Escrito pela empresa

Cast Iron Radiators 4u is a specialist UK supplier of premium, traditional heating solutions, operating from our Kiln Road base in Portsmouth since 2002. We dedicate ourselves to helping homeowners, restoration experts, interior designers, and trade professionals find the perfect statement heating for period properties, renovations, and character homes. As an established online cast iron radiator specialist, we offer an unrivalled selection of classic designs. Whether you are looking to buy traditional column radiators, ornate Victorian-style radiators, or sleek, minimalist school house radiators, our collection combines timeless heritage aesthetics with modern central heating efficiency. We supply a vast range of options, including pre-assembled, off-the-shelf stock ready for fast delivery, as well as fully bespoke, made-to-order sections finished in custom paint colours or beautiful hand-polished options. To complete your installation, we also stock a comprehensive range of essential heating accessories, including traditional and thermostatic radiator valves, luxury pipe shrouds, and wall stays designed to match the weight and style of cast iron. Discover our complete collection of heritage heating at www.castironradiators4u.co.uk, or contact our expert Portsmouth-based team on 02394 216 216 for specialist advice on BTU calculations, custom sizing, and bespoke finishes. We will always respond to any reviews within our 24 hour service level agreement. For our full catalogue of radiators see Radiators 4u, for Column Radiators see Column Radiators 4u, for radiator valves and accessories, see Radiator Valves 4u.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

341 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(341)

4 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Good Service Great Product

Popped into the shop and they were really helpful.
The order process was relatively simple and the radiator arrived on time.
The delivery driver put the radiator at the top of the drive as requested.
The radiator looks really good and arfived in good condition.
I cannot comment about issues as there havent been any

4 de agosto de 2017
Opinião espontânea
Classificada 3 em 5 estrelas

Great radiator but getting it is hard work

Radiator is fabulous. Ordering it was hard work - after you order on line, they send you an email and you have to confirm this before they progress your order. Bit of a cumbersome process. Then the delivery is a pain - curbside delivery only and they won't give you a time slot. Not a great delivery experience for a £500+ radiator. Such a shame that the service is letting down a lovely product.

31 de julho de 2017
Opinião espontânea
logótipo da Cast Iron Radiators 4u

Resposta da Cast Iron Radiators 4u

Hello Olivia

Thank you for your feedback, it is very important to us.
All reviews are seen by our managing director & General Manager, All issues are investigated by customer services team.


Reference – Your Order

Firstly we are glad you are happy with your radaitor, it is always great to hear from our customers that they are satisfied with their product.

In regards to your comments when placing the order, due to this being a made to order product and non returnable, we do send all our customers a bespoke order confirmation email once the order is placed, as we like to ensure the colour, sizes and all information is a 100% correct before we process the order. I do apologise if this was inconvenient.

To address your comments in relation to the delivery process, we fully understand that the kerbside delivery can be challenging for our customers, unfortunately this is something that is controlled by the transport industries and their insurance companies.

We are as transparent about this and do advise all our customers of the kerbside delivery on the bespoke order confirmation email that is sent before the order is processed.

This is an area that we are continuously working with our vendors and their transport companies, so we are able to make the delivery service a better experience for our customers.


Again, thank you for your feedback & sorry for any inconvenience caused.



Laura Hazzard
Customer Service Manager

Classificada 5 em 5 estrelas

They were caring and amazing !

They were caring and amazing !
The fitter was equally impressed with the product and what a difference good looking, efficient radiators make to a room.
As a Chartered Architect I would from my experience recommend this company.

Andrew Gibbs ARB RIBA FRSA

24 de julho de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Great fast service from the company …

Great fast service from the company and am very happy with the order
A little disappointed with courier as there was no text an hour before delivery as promised so waited around all day

13 de julho de 2017
Opinião espontânea
logótipo da Cast Iron Radiators 4u

Resposta da Cast Iron Radiators 4u

Hello

Thank you for your feedback, it is very important to us.
All reviews are seen by our Managing Director & General Manager. All issues are investigated by our Customer Services team.


Reference – Disappointed with courier service

Thank you for your review regarding your order with us.

We are sorry to hear that the courier service did not live up to your expectations. We do endeavour to maintain a consistent service when organising deliveries. Unfortunately, on this occasion, our request for a call or text before arrival was missed.

As with any situation like this, we do forward your concerns regarding this service to our continuous improvement team, and will also pass onto the courier company.

We apologise for any inconvenience occurring from this matter, and if you do have any further concerns or queries, then please do not hesitate to contact us.

Again, thank you for your feedback & apologies for any inconvenience caused.



Marc Ivamy
Customer Service Representative

Classificada 5 em 5 estrelas

Very straightforward to deal with

Very straightforward to deal with. Company kept in touch with regards to progress of order and delivery date. Valves delivered almost immediately. Radiator made to specifications by manufacturer but even so, in July, arrived within 3 weeks of order. Good service all round.

13 de julho de 2017
Opinião espontânea
Classificada 4 em 5 estrelas

Very positive experience

Very positive experience, dropped a star as the radiators were paid for & then only one available so had to change the order resulting in more money& slight delay
Very pleasant & helpful staff I would not hesitate to use this company again
Susie Neale Brighton

10 de julho de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Victoriana Radiators

Bought the Victoriana range for a client. Cast iron for you were really helpful, constantly chased our order for us and professional throughout.

Great product also, can highly recommend

7 de julho de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Old is the new new

These radiators combined with valves of the same era, look absolutely stunning.
They blend in perfectly even in modern surroundings, actually better than standard panel radiators.
Obviously they are a lot more expensive than a modern style, but so much better looking and heat retention is fantastic.
Regarding the price, I was happy to pay as I'd shopped about other companies, and cast iron radiators 4u were very compatible, I spoke with their staff firstly which gained my trust, placed order online, and was then contacted to discuss the order and colour, they where delivered in just over a week by truck, on a pallet.
Please note they are very heavy items and I'd recommend two persons lift.

15 de junho de 2017
Opinião espontânea

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