Castrads Opiniões 2189

Friendly professional service. Prompt delivery and a quality product.

My contact, John was extremely helpful from my first inquiry, through deciding on size and the measurement process for the Curved Florence radiator. I had a lot of questions and he was always available and very helpful. He made the process a lot easier.

Outstanding customer service. Very responsive to our questions and helpful when it came time for us to make decision re: which radiator to purchase. I ordered a color sample and it was immediately sent!
Looking forward to the arrival of our new, beautiful, colbalt blue radiator!

Joanne was really helpful in finding the right radiators to fit our kitchen. She explained the whole process and I took away a couple of samples to check a suitable finish with the kitchen fittings. The ordering and delivery were both smooth with great communication- the radiators were manufactured ahead of expected time and delivered promptly. All round a great experience 🫶🏻

Excellent products and customer service

Very detailed website with tech drawings etc. Could do with more photos of the different finishes. Samples very helpful. Quality of the product when it arrived was excellent. It was incredibly well packaged, with installation tools etc with very thoughtful installation instructions videos etc.

Placed an order for 13k of new radiators. First issue was the call to walk through the order never happened and no explanation, order was not correct, I admit I should have checked the final specification but I was clear that the order was correct save for one amend but that amend was not made. Delivery was delayed so I lost slot with plumber, rads delivered in an inappropriate condition. The same thing happened with a swap of an incorrect radiator, delivery significantly delayed and arrived unboxed. Collection of faulty radiator was even more stressful. As a result of delivery some rads were damaged and I was sent some paint .

Great customer service. High quality products. I just wish there were as many options for older hydronic systems as are offered for 1/2” piping. Otherwise recommended!

First class service from start to finish.

Great work, replacement of parts very easy

Excellent product and service would highly recommend…

Excellent service from start to finish. Have used them multiple times and never been let down. Top quality products.

It was easy to order and got the help I need and was able to install myself easily based on the video

Castrads radiateurs en fonte superbes, achetés à Lagów en Pologne. M. Kozlowski et toute l'équipe : d'une gentillesse et d'une réactivité hallucinante, même quand mon plombier m'a laissé en plan. Service nickel, livraison sans accroc. Un sans-faute. Ca existe plus un service aussi qualitatif du moins en France

Products are exquisite, absolute quality and supported by the best team from the first sales contact to the logistics team and of course the installation team who are so dilligint and generally lovely to have around. Thank you again Castrads

Exceptional sales team and service. They carry a beautiful product but beyond that they helped me with every aspect from which style to size appropriate for each room. They were also very patient with me in making difficult decisions on colors, etc.

great art .nice job , well done guys thanks

Shipping was quick and the parts were perfect!