Catering Appliance Superstore Opiniões 

419
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Ordered a Portable AC unit this morning, made payment, delighted to get one. Turned into disappointment with a voicemail saying 'Sorry, we've sold far more than we've got stock so yours is c... Ver mais

Classificada 5 em 5 estrelas

Ordered a rational grill grate, which was despatched quickly but unfortunately a mistake made by Rational led to the grill being delayed. Lindsey at Catering Appliance was great, kept on top of it, go... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I chose CA Superstore as the offered the lowest price for the appliance. The customer service received from Fiona was fantastic. All my questions were answered quickly and I was kept informed throug... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I cannot fault the service from Catering Appliances. Aside from the prompt next-day delivery of my Bain Marie, the support team is excellent. They are helpful: When I had an issue on delivery d... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

419 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 81% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(419)

81 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service from Louise

Great service from Louise. Gave 3 year warranty when others gave 1 or 2 years, thanks
Kulwant

19 de julho de 2024
Opinião espontânea
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Resposta da Catering Appliance Superstore

Thank you for your 5 star review

Classificada 5 em 5 estrelas

When things go wrong it really shows…

When things go wrong it really shows how good a company are with customer care. 2 deliveries of damaged goods and boy did a rocket get us the 3rd and thankfully undamaged item to us in superquick time. Have signed up for an account and have just bought another item. Thank you Jim.

3 de julho de 2024
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Resposta da Catering Appliance Superstore

Thank you for your 5-star review! We very much appreciate your feedback.

Classificada 5 em 5 estrelas

Always receive first class service

Always receive first class service, prompt and efficient, from Louise at Catering Appliance. Would not hesitate in recommending them.

10 de julho de 2024
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Resposta da Catering Appliance Superstore

Thank you for your review, it is very much appreciated.

Classificada 5 em 5 estrelas

Excellent service

They offer an excellent, efficient and helpful service. I wouldn't hesitate in using them again.

19 de abril de 2024
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Resposta da Catering Appliance Superstore

Thank you for your 5-star review, it is very much appreciated.

Classificada 5 em 5 estrelas

Great service I have over the last…

Great service I have over the last eight months had several dealings with this company and can honestly say never had a problem Fiona in sales has always been efficient and helpful

9 de julho de 2024
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Resposta da Catering Appliance Superstore

Thank you for your kind review, it is very much appreciated.

Classificada 5 em 5 estrelas

Top notch

Customer service amazing and more cost effective than other suppliers will be using again

4 de julho de 2024
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Resposta da Catering Appliance Superstore

Thank you for your review, it is very much appreciated.

Classificada 1 em 5 estrelas

Absolute joke of a company

Absolute joke of a company, send the wrong part that won’t fit, that’s my fault. The part got dumped in the car park upon delivery and damaged and that’s my fault. Also I have to pay for restocking even though the part was sent in error by them…their words, “no one told you it was the right part” even though they guided me to the part number and sent a part twice the size but that’s my fault apparently. Outrageous.
Good luck, use nisbets instead,
Far more professional

26 de junho de 2024
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Resposta da Catering Appliance Superstore

Thank you for taking the time to leave your review. I'm sorry to see that the incorrect part was ordered for your older model of freezer.

We would never recommend a part which is not compatible. Had you contacted us we would have been able to liaise directly with our suppliers to ensure the part ordered was correct.

I can see we organised a return for the item as well as a partial refund, in line with our terms and conditions. Restocking fees, as you know, are unavoidable and imposed by our suppliers

We appreciate your custom and did everything we could to put the mistake right.

Best wishes

Classificada 5 em 5 estrelas

great experience overall

Professional , friendly , helpful and great advice pointed us in the right direction with our choice and we were looked after all the way through the process. Very happy

26 de junho de 2024
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Resposta da Catering Appliance Superstore

Your review is very much appreciated.

Classificada 5 em 5 estrelas

What an incredible customer service…

What an incredible customer service offered by this company (in particular Fiona who dealt with us) we will definitely be using you again!

18 de junho de 2024
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Resposta da Catering Appliance Superstore

That is great to hear! Thank you for your review, it is very much appreciated.

Classificada 5 em 5 estrelas

Nikki was very helpful

Nikki was very helpful
thanks very much
But Williams Fridge NO!

4 de junho de 2024
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Resposta da Catering Appliance Superstore

We are very grateful for you taking the time to leave us a 5-star review. Thank you!

Classificada 1 em 5 estrelas

Faulty equipment and refusing to…

Faulty equipment and refusing to replace parts even when covered under warranty

10 de junho de 2024
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Resposta da Catering Appliance Superstore

Please accept our apologies. Please can you provide the order reference number and we will investigate this situation.

Classificada 5 em 5 estrelas

Amazing service

Amazing service , very happy.

5 de junho de 2024
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Resposta da Catering Appliance Superstore

Thank you for taking the time to leave a review, it is very much appreciated.

Classificada 5 em 5 estrelas

Prompt service and competitive pricing

I always receive a very prompt and professional service and on this occasion it was the same. This is the reason I choose the Catering Appliance Superstore as I know I'm going to get fair and competitive pricing, plus excellent customer service. Louise was again the person who helped me and she was great.

29 de maio de 2024
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Resposta da Catering Appliance Superstore

We are very grateful for you taking the time to leave us a 5-star review. Thank you!

Classificada 1 em 5 estrelas

Terrible delivery experience. Don’t want to help just take more of your money!

Customer service is awful. On delivery the drivers then refused to take the stairs as they said it was a 4 man job even after we stated there was stairs the day before. We said to the driver no problem leave it downstairs they insisted no it’s not a problem someone will come back next day and bring up the stairs so we agreed next day was fine. We then get a call from the company saying it’s a fee or £300 to bring 4 man out or even if we want it re delivered downstairs we have to now pay a extra fee of £100. Ridiculous company and customer service was no help just want the money or no help

27 de maio de 2024
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Resposta da Catering Appliance Superstore

We are sorry to hear of your experience but would like to confirm as specified in our Terms and Conditions on our website (which are industry standard) that delivery is kerbside only, unless prior arrangements have been made.

The delivery person/driver may at his/her discretion assist with delivering the goods to a location within the premises nominated by the customer, at the customers sole risk.

Any specific arrangements or agreements made with delivery personnel are at your own discretion and out of our control.

Classificada 5 em 5 estrelas

I emailed Jemma with a list of items…

I emailed Jemma with a list of items for quoting to refurbish a commercial kitchen. Within 1 hour she came back with a competitive quote and we are now waiting on our client to make the choice. I would be happy to recommend Jemma she was very pleasant and did as I asked swiftly. 👏🏼👏🏼

22 de maio de 2024
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Resposta da Catering Appliance Superstore

That is great to hear! Thank you for your review, it is very much appreciated.

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