Ordered a Portable AC unit this morning, made payment, delighted to get one. Turned into disappointment with a voicemail saying 'Sorry, we've sold far more than we've got stock so yours is c... Ver mais
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Ordered a rational grill grate, which was despatched quickly but unfortunately a mistake made by Rational led to the grill being delayed. Lindsey at Catering Appliance was great, kept on top of it, go... Ver mais
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I chose CA Superstore as the offered the lowest price for the appliance. The customer service received from Fiona was fantastic. All my questions were answered quickly and I was kept informed throug... Ver mais
A empresa respondeu
I cannot fault the service from Catering Appliances. Aside from the prompt next-day delivery of my Bain Marie, the support team is excellent. They are helpful: When I had an issue on delivery d... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.
Informações de contacto
Catering Appliance Superstore, Mintsfeet Road South, Mintsfeet Industrial Estate, LA9 6ND, Kendal, Reino Unido
- 01539 760 650
- enquiries@catering-appliance.com
- www.catering-appliance.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 81% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service from Louise
Great service from Louise. Gave 3 year warranty when others gave 1 or 2 years, thanks
Kulwant

Resposta da Catering Appliance Superstore
I am ordering big machine by mistake
I am ordering big machine by mistake. They cancelled and refunded directly. Very good service

Resposta da Catering Appliance Superstore
When things go wrong it really shows…
When things go wrong it really shows how good a company are with customer care. 2 deliveries of damaged goods and boy did a rocket get us the 3rd and thankfully undamaged item to us in superquick time. Have signed up for an account and have just bought another item. Thank you Jim.

Resposta da Catering Appliance Superstore
Always receive first class service
Always receive first class service, prompt and efficient, from Louise at Catering Appliance. Would not hesitate in recommending them.

Resposta da Catering Appliance Superstore
Excellent service
They offer an excellent, efficient and helpful service. I wouldn't hesitate in using them again.

Resposta da Catering Appliance Superstore
Great service I have over the last…
Great service I have over the last eight months had several dealings with this company and can honestly say never had a problem Fiona in sales has always been efficient and helpful

Resposta da Catering Appliance Superstore
Top notch
Customer service amazing and more cost effective than other suppliers will be using again

Resposta da Catering Appliance Superstore
Louise was very helpful and efficient

Resposta da Catering Appliance Superstore
Absolute joke of a company
Absolute joke of a company, send the wrong part that won’t fit, that’s my fault. The part got dumped in the car park upon delivery and damaged and that’s my fault. Also I have to pay for restocking even though the part was sent in error by them…their words, “no one told you it was the right part” even though they guided me to the part number and sent a part twice the size but that’s my fault apparently. Outrageous.
Good luck, use nisbets instead,
Far more professional

Resposta da Catering Appliance Superstore
great experience overall
Professional , friendly , helpful and great advice pointed us in the right direction with our choice and we were looked after all the way through the process. Very happy

Resposta da Catering Appliance Superstore
What an incredible customer service…
What an incredible customer service offered by this company (in particular Fiona who dealt with us) we will definitely be using you again!

Resposta da Catering Appliance Superstore
Great communication and customer service
Great communication and customer service

Resposta da Catering Appliance Superstore
Nikki was very helpful
Nikki was very helpful
thanks very much
But Williams Fridge NO!

Resposta da Catering Appliance Superstore
Faulty equipment and refusing to…
Faulty equipment and refusing to replace parts even when covered under warranty

Resposta da Catering Appliance Superstore

Resposta da Catering Appliance Superstore
super easy to buy online.
super easy to buy online. web page work very well.

Resposta da Catering Appliance Superstore
Prompt service and competitive pricing
I always receive a very prompt and professional service and on this occasion it was the same. This is the reason I choose the Catering Appliance Superstore as I know I'm going to get fair and competitive pricing, plus excellent customer service. Louise was again the person who helped me and she was great.

Resposta da Catering Appliance Superstore
Terrible delivery experience. Don’t want to help just take more of your money!
Customer service is awful. On delivery the drivers then refused to take the stairs as they said it was a 4 man job even after we stated there was stairs the day before. We said to the driver no problem leave it downstairs they insisted no it’s not a problem someone will come back next day and bring up the stairs so we agreed next day was fine. We then get a call from the company saying it’s a fee or £300 to bring 4 man out or even if we want it re delivered downstairs we have to now pay a extra fee of £100. Ridiculous company and customer service was no help just want the money or no help

Resposta da Catering Appliance Superstore
I emailed Jemma with a list of items…
I emailed Jemma with a list of items for quoting to refurbish a commercial kitchen. Within 1 hour she came back with a competitive quote and we are now waiting on our client to make the choice. I would be happy to recommend Jemma she was very pleasant and did as I asked swiftly. 👏🏼👏🏼

Resposta da Catering Appliance Superstore
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