Commercial Bank of Dubai (CBD) Opiniões 288

I tried calling call center but everytine it is on hold for hours. Now i called for 40 minutes, it is chargeable call and charge is more than 100 dirhams, so please help.

If i will not cancel the card there will be charges, finding someways to register complaint in UAE Center Bank

Worst banking service and I swear I will not pay anything to this bank and they are not trying to help I keep on trying call
Center and I almost loose my 100 AED on call still out of reach.not recommended bank

Realy bad experience with cbd without informing they will debuting 105aed each month and there is no online accounts closing process

For days I have been trying to reach their Contact Center several times each between 9AM to 5PM at:

600 575 556 AND +971 600 575 556
It makes me go through a long never ending wait. I have left a call-back number,

No response to 3 times emails. No call back past more than 24 hours.

I am a account holder of CBD. Needing very urgent help. I cannot withdraw from ATM, cannot do internet online transfer & cannot access my mobile app.

I have my funds saved in CBD. I have to make payment for a bills and am traveling.

The point is, NOBODY RESPOND!!! Since Friday 26APR, Saturday 27APR, Monday 29APR, Tuesday 30APR. Where is that Service Promise highly promoted.

Thank you.

worst banking or banking service ever in UAE. i will never ever recommend this bank to anyone.

Worst bank, worst customer service!!!!

one on the pathetic bank in customer service , worst ever.
dont take their services.

worst bank in uae. i try it contact until 3 months customer care, no one answer my call.

Comparing other banks in UAE, CBD customer service is the worst.
My credit card was frauded on Friday 26 April and till Saturday 27 I'm trying to contact the customer service but no success.
I tried to call more than 30 times each with 30 minutes waiting on HOLD and then the bank hang out.
I don't recommend this bank at all.

There no option to give rating as Zero, then i would have given zero rating for this bank.
No customer support and nobody ansewing the call even foe emergency situation.
My card was hacked and their branch customer service are not care about it because it was a normal incident for them.
The credit card doesn't have any safety features even i have activated smart pass.
Without OTP and confirmation the card was hacked and took the money and the bank simply saying they need 120 working days also if you want to close the card that you need to pay full amount.
Very worst customer service and bank
Please do not take the card

Zero emergency response and even it's very difficult to reach the customer service too..I don't know they really have customers service or not

Past 3 days I have been trying to cancel my card. Difficult to get the customer care representative and no one picks up the calls. Worst bank zero customer service. unfortunately, I take this bank card.

Very worst. Dont buy any products its very difficult to connect to customer care itself so you can imagine of other service

Would give a zero star available. Most unreliable bank that I have dealt with in UAE. Signed up for a credit card was promised welcome bonus however when it was due, not only that it was not paid out, the whole bank went ghosting on me. Customer service that never connects, emails after emails unresponded and bank agent that sounds like proper scammer, giving fake promises. Please avoid at all cost if you love your peace of mine.

Trying to cancel credit card ...only way to cancel is to call customer service......after long procedures to select call centre representative,,,,no one picks the call and also the thing is its not toll free....

One of the best in the past is the new worst champion.
You have to wait for hours to get a customer representative. They are skilled on how to ask Qs so that you have to call them again to keep the call end.
Previously CBD used to call the customer in case you makes a transaction outside normal hours , especially overseas Transactions and high value. Now they block your card by sending a message.

Worst. The app will never work

Have been calling since over 3 weeks now to cancel my card, no response. Terrible customer service, infact I would say it is the worst bank of the UAE.

my extreme dissatisfaction with the service provided by the CBD contact center. Over the past four days, I have made multiple attempts to contact your center, but to my dismay, none of my calls have been answered, and there has been no response until today pathetic service. Worst service infact they don't have professional team to serve the customer my rating for this bank is zero very pathetic.. I have complaint on twitter also but they ignored

Worst bank!!!!!!
I had the worst bank experience, they just deduct money from the people saying zero balance account charges. Im not ready to pay any amount they are asking for. CBD should know people don't have money to waste. I don’t recommend this bank to anyone.