Commercial Bank of Dubai (CBD) Opiniões 288

Not picking up the call and neither giving back the call .
Even emailed and asked them to call back but none of them worked .
Worst experience and will not do any transactions with cbd bank .

The contact centre does not pick call, want to close my card and have been struggling since 2 months to close my credit card. Worst customer support.

Very bad how many minutes and hours CBD costumer care never answer the calls they are 100% not good ,all finished my regular balance , but no one answer for my calls . They said call 2pm not morning because only for emergency they can assist . What kind of Indian lady she is costumer care or sale lady .no one answer my calls for been two days continuously calling and no call back from there side as well

Understood. Here’s a revised negative review for CBD Bank without the reference number:

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**Rating: 1 star**

**Review:**

"I had a very disappointing experience with CBD Bank regarding unexpected additional charges on my credit card. Despite making a substantial payment of AED 1,700, I was surprised to see charges totaling AED 2,456.84 added to my account.

When I contacted customer service, I was informed that my request to remove these charges would be reviewed, but the process has been slow and unhelpful. There has been a lack of clear communication and transparency, leaving me frustrated and dissatisfied.

I expect better service and efficiency from a bank, especially when dealing with charges and payments. This experience has seriously diminished my trust in CBD Bank’s customer service."

worst experience, I have settled my card 2 months ago. my card was not active and this month I received the outstanding amount msg, which is for yearly charges. how come they are so innocent for not knowing that the card is not active why charge them? whereas they remember when the renewal is coming and the payment is delayed and impose interest more when you are in your worst situation.

I'm trying to contact customer care more than 4 times within month each time 15 mins i was waiting. i requested call back as well no response at all. They have ever bad banking services.

The bank has deducted 200 aed for bank interest which I'm not even aware of , they deduct again twenty something dirham which is not reflecting the reason, I'm not happy with the service at all

Worst banking sector ever!!!! Pathetic customer service!

Worst bank ever and the worst customer services in which they never pick phone because they all are busy nonsense bank

Very bad decision by the bank to charge 100 AED if you have the salary less than 5000 AED . In My company , more than 60 pax using CBD but now majority is thinking to move to another bank who don't have thees types of policies . CONGRATS YOU ARE LOSING YOUR CUSTOMERS

Really worest service no response from 600575556 always busy all agents are busy after 28minutes waiting call is disconnected, I selected call back service no response
CBD is really Worest for customer care services.
I was tried since once moth 29 times they answered 3 times

Really worest service no response from 600575556 always busy all agents are busy after 25 minutes waiting call is disconnected, I selected call back service no response last 2 days,
CBD is really Worest for customer care services.

Cutomer care not reachable after multiple attempts and no call back

Seems like they closed down thier call center and no one is there

Not able to reach customer service even after waiting for more than an hour

Not even a worth of 1 star … infact

Really worest service no response from 600575556 always busy all agents are busy after 25 minutes waiting call is disconnected, I selected call back service no response last 2 days,
CBD is really Worest for customer care services.

One of the worst customer service ever! Phone banking doesn’t work & seems to be a closed department! To reach an agent, it takes an hour at least if you’ve the patience to wait…. Imagine, a service couldn’t be provided via branch nor application & you’ve no option except wasting an hour daily to reach them!

Worst banking service and I swear I will not pay anything to this bank and they are not trying to help I keep on trying call
Center and I almost loose my 100 AED on call still out of reach.not recommended bank

CBD sales executive gave me a credit card and now when I want to cancel the credit card, CBD customer care is pathetic as you waste all your phone balance and nobody attends your call. Also I have send them numerous emails but nobody ever replied to my emails