Chartlex Opiniões 

146
•
TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Chartlex uses Artificial Streams. I lost an entire album once Spotify learned the streams were artificial. No response from Chartlex when I requested a refund. Do NOT use this service. It looks great... Ver mais

Classificada 4 em 5 estrelas

Got good results, increased saves and monthly active listeners. Their responses to my email were done in a timely manner. I am continuing to use them for my next releases and as long as I keep seeing... Ver mais

Classificada 1 em 5 estrelas

Be careful. The site doesn't always work like it should. Logins sometimes don't work, which means you have no control over your promotion. I had the issue that they launched a promotion I didn't book... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Found them by luck searching for ways to get more attention to my newest release and in first glance it looked too good to be true. After getting the discounted package the promotion started in 24 hou... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Gestão e promoção musical
  2. também em
  3. Agência de Marketing

Escrito pela empresa

Boost Your Music with Chartlex: The Ultimate Spotify Services Unlock the power of Spotify's algorithm and reach listeners around the globe. Get the attention your music deserves!


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

146 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,7

Todas as opiniões

(146)

6 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Avoid this service

Avoid this service. They make an artificial streams despite the promises of real streams. After they work my distributor has removed my track from all platforms because Spotify has reported my track. Do not deal with them. It is scam. Also after my request about clarifications of my problem they stopped the conversation with me.

18 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid Chartlex like the plague.

Despite affirming that their promotion is real, Chartlex uses artificial streaming. This particular track was removed from spotify by the distributor due to Chartlex's services. Avoid them like the plague.

23 de agosto de 2024
logótipo da Chartlex

Resposta da Chartlex


Dear Quincy,

We take all feedback very seriously and strive to provide the highest quality service to our clients. However, we must clarify that none of our other clients have experienced the issues you mentioned. It’s important to ensure that the issue you are reporting originates from our services.

Given that you have used other promotional services, it’s possible that the situation you are describing was caused by actions from another provider. We encourage you to provide concrete evidence linking this issue directly to our services, as we maintain a strict policy of compliance with platform guidelines.

Please feel free to reach out to us directly at info@chaetlex.com o we can investigate this matter further.

Sincerely,
The Chartlex Team

Classificada 3 em 5 estrelas

Chartlex delivered on their promise and…

Chartlex delivered on their promise and the service improved my song’s reach with a decent increase in streams and listeners. However, there were a few bumps along the way, such as communication issues and a delayed start, which slightly overshadowed the overall experience. While there was success, the concerns raised about stream authenticity and removal by Spotify are worth noting. Overall, it's a decent service if you’re aware of its nuances.

25 de novembro de 2024
Opinião espontânea
logótipo da Chartlex

Resposta da Chartlex

Thank you for sharing your feedback and for acknowledging the positive impact our service had on your song’s reach. We’re glad to have helped increase your streams and listeners.

We apologize for the communication issues and delayed start you experienced—this is not the level of service we strive for, and we’re working diligently to improve these aspects.

Regarding stream authenticity and Spotify’s policies, we want to reassure you that we strictly adhere to industry guidelines. If you have any specific concerns, we’d be happy to investigate further to ensure complete transparency.

We appreciate your honest review and hope to provide an even smoother experience in the future.

Sincerely,
The Chartlex Team

Classificada 1 em 5 estrelas

Avoid this service at all costs!!!

Avoid this service at all costs. This is a scam. They offered me a very low price because of Black Friday, I paid, and of course, everyone disappeared. Only after persistently contacting them and even reaching out to their Telegram did someone finally respond—a particularly rude person who said the service would start in three days. Naturally, nothing happened. When I asked how things work and how the service is provided, he responded by saying that since I’m paying so little, he doesn’t really owe me any explanations and would rather just refund my money than deal with my questions. I explained that my goal was to test the service, but he rudely dismissed me. In short, after nearly two years of them chasing me to sign up, I got treatment that feels like pure fraud. Stay away from them. Don’t be tempted by false promises."

19 de novembro de 2024
Opinião espontânea
logótipo da Chartlex

Resposta da Chartlex

Thank you for your feedback. While we aim to provide quality services, it’s clear this partnership wasn’t a good fit. We communicated clear timelines and even issued a refund when it became evident our service didn’t meet your expectations. It is a shame that you are claiming that this is a scam because you feel privileged that we didn't answer to your bizzare questions is absolute shame

We wish you the best in your future endeavors.

Sincerely,
The Chartlex Team

Classificada 1 em 5 estrelas

AVOID! This is a SCAM

AVOID! This is a SCAM
They use bots and fake that they have put you into the Spotify editorial playlist that you choose. Your track will come up on your artists app as having been played on this app but it is a fake playlist they have likely created/cloned to fool you. Play counts will spike and then disappear, when I complained they took their time getting back to me then they said that they having “problems” with their editorial package and offered the algorithmic package. Asked for a refund and didny hear from them again despite repeated contact. AVOID! This is a SCAM

7 de novembro de 2024
Opinião espontânea
logótipo da Chartlex

Resposta da Chartlex

We appreciate your feedback, but we must clarify that we do not offer editorial streams, and your claim does not align with our services. It’s unclear where this misunderstanding arises.

Additionally, as you are aware, we have already processed a refund for your order. If you have further concerns, we encourage you to contact us directly to resolve this matter.

Sincerely,
The Chartlex Team

Classificada 5 em 5 estrelas

The needle is leaving the haystack!

The service performed better than I expected and delivered what was promised in the package. Imagine that these days! Previously when an issue arouse, a prompt reply was given to my inquiry and the problem remedied to my benefit. As an indie singer-song writer it is gratifying to see my music being enjoyed worldwide and the continuing growth of my catalog.

20 de julho de 2024
Classificada 5 em 5 estrelas

They do exactly what they say they will…

They do exactly what they say they will do. I assume most of the spins are from Europe as this service seems to be based in Riga.

They have elevated 4 of my songs now beyond what they offer to do.

Quite amazing.

22 de junho de 2024
logótipo da Chartlex

Resposta da Chartlex

Thank you for the wonderful feedback, Dee! We're happy to have exceeded your expectations.

Classificada 1 em 5 estrelas

Promised many streams etc

Promised many streams etc , but have yet to see any real movement since campaign

6 de junho de 2024
logótipo da Chartlex

Resposta da Chartlex

We're sorry you haven't seen movement yet, Leneau. Campaigns sometimes take time to build momentum, but please reach out so we can assist.

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