Was promised a refund due to flight cancellations during covid. After six years still waiting and they have stopped replying to emails.
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FLYER BEWARE. Should have ZERO STARS. Pathetically run business. This is the armpit of travel bookings. Checkmyfares.com have no intention of taking phone calls in every state of Australia. Em... Ver mais
We've been waiting for our refund for more than 40 weeks. Numerous emails sent to them, they are using generic template/auto reply to answer our query. So frustrated...we have now reported the case... Ver mais
A empresa respondeu
They shouldn’t be operating in this industry. I received confirmed tickets from them to fly from Adelaide to Bangkok through Kuala Lumpur. When I got my boarding passes, to my surprise, flight from K... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
CheckMyFares.com is an Australian owned and operated online travel company, utilising industry leading technology to offer customers a very simple booking tool to access the best priced airfares in the market. Our customers can choose flights from all major airlines worldwide, at the best possible price. Customers have full control of their booking process, whether it’s a simple domestic flight or a complex international itinerary with stop overs, multiple destinations and even dual one-way flights. At CheckMyFares.com we pride ourselves on world class customer support to ensure that while you are in complete control of your booking, you are never alone. Our customers book with confidence knowing they are using state-of-the-art technology to access the best flight deals, across all major airlines, with absolutely no hidden fees.
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Cannot provide the Service I have paid for!
To cut a long winded story short:
Emailed CMF regarding the covid19 border lockdowns and at the time Virgins response of all refunds. So asked for the full refund seeing Virgin cant supply the goods/service I have paid for on the dates required.
CMF reply to this was, Quote
"As per dealing with Air India (AI), you can choose between two options below if you can't take the scheduled flight;"
OK so I am dealing with Air India now, cool so that must mean that these flights are through Air India, whom cannot again provide the service I have paid for, correct? Wrong they now say.
Today I recieve an email from CMF Customer Care advising that I can have a monetary refund for these flights, not even a 1/4 of my outlay! as Quote:
"For the originally non-refundable tickets, we are offering tax refund."
Don't give me a refund as I wish to take the flights I have paid for please.. pretty simple.
and again Quote:
"Please be informed that at this moment, we can't guarantee the flight credit as VA has gone into a voluntary administration."
Excuse me, our flights are now with Virgin and its their problem?
So CMF, what now? Air India wont accept that they no longer can provide the service I have paid for, Virgin say we must consult CMF as they own these tickets.
I don't wish for a refund, I wish for the flights that I have paid for please. If you cannot provide these then what?
What is: a total run around by your Customer Care. I am only asking for my rights as a consumer please, without any loss to my original monetary outlay.
Tom T Wilson
Burpengary
Brisbane.
26 de abril de 2020
Opinião espontânea
Worst Experience
Worst Experience. Singapore Airline cancelled the booking due to Covid-19 and this travel agent is charging $100 AuD for cancellation of bookings. I emailed proof of other bookings with different agencies who gave full refund. But their company policy states to charge people even during Covid Pandemic. Pathetic!!
26 de abril de 2020
Opinião espontânea
I would give this company 0 star's if I could
I would give this company 0 star's if I could. The company pretty much assumes that it should be immune to any losses by charging customers a $50 CMF change fee for the inability for us to fly. A lot of the responses state that it is 'halved' compared to usual but booking through sites like myholidays, they charge FAR less for a change fee. In addition to this, they attempted to charge me a $57.50 fee for 'airline and tax' which I confirmed with Virgin was not the case for the flight that I intended to take. This site claims to be 'Australian' but there is nothing Australian about keeping people's funds without shared responsibility. I, like many other customers, will not use Checkmyfares.com again in future. I hope your $50 goes a long way for your business survival.
23 de abril de 2020
Opinião espontânea
Worst service
Worst service, dodgy company,
Not available on phone, not replying to mails
4 de abril de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Udit
Our team are working, extra hours in lockdown conditions, seven days a week to process the sheer volume of changes and cancellations.
If we have not managed to reply to you yet, please accept our apology and rest assured we have not forgotten you nor are we ignoring you.
The offers from each of the airlines vary and change daily. Some are offering a refund or credit shell another's are offering a date change. We are endeavoring to attend to EVERY affected booking with the best possible solution, even if it is past your travel date.
Poor experience
Poor experience, no after sale service.
Do not book
1 de abril de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Paul
Our team are working, extra hours in lockdown conditions, seven days a week to process the sheer volume of changes and cancellations.
If we have not managed to reply to you yet, please accept our apology and rest assured we have not forgotten you nor are we ignoring you.
Extremely dishonest business.
Extremely dishonest business.
Refused to allow phone calls in the weeks leading up to my flights Refused to respond to my email until the very early hours of the morning before the flight was set to leave. I then believe they went out of their way to make the email more likely to end up in junk mail.
The email says if no response same day you do not get any refund for a cancelled flight.
Outrageous and deceptive behaviour
1 de abril de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Jeremy
Our team are working, extra hours in lockdown conditions, seven days a week to process the sheer volume of changes and cancellations.
If we did not reply to you as quickly as we would normally, please accept our apology, as we have been dealing with thousands of requests.
The offers from each of the airlines vary and change daily. Some are offering a refund or credit shell another's are offering a date change. We are endeavoring to attend to EVERY affected booking with the best possible solution, even if it is past your travel date.
Bad experience with this travel agency…
Bad experience with this travel agency poor customers support already sent emails 20 times
No Reply
My travel is on 3.4.2020
I have given option to change travel date or flight credit
I have already replied for flight credit no reply
I need to know what,s happening
When called answering machine no reply to emails
Suparna Nagaraj
27 de março de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Suparna
Our team are working, extra hours in lockdown conditions, seven days a week to process the sheer volume of changes and cancellations.
If we did not reply to you as quickly as we would normally, please accept our apology, as we are dealing with thousands of requests and can assure you we will get back to you as soon as possible.
Where is my refund!
It has been over 8 weeks, and they are still not paying the refund . I have checked with flight company, they mentioned the refund should be done by the travel agent. However, no one picks up the calls, no one replies the email!
27 de março de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Cecilia
Our team are working, extra hours in lockdown conditions, seven days a week to process the sheer volume of changes and cancellations.
If we have not managed to reply to you yet, please accept our apology and rest assured we have not forgotten you nor are we ignoring you. We are processing all refunds and getting funds back to customers as soon as possible.
Even 1 star is not deserved by this…
Even 1 star is not deserved by this dodgy company. No ethics. They have closed their call mechanism, no one can reach them. Not responding to emails and hiding behind excuse of excessive calls. No way to change my tickets or cancel booking. Really pathetic. Shame on you guys!!
27 de março de 2020
Opinião espontânea
Resposta da Checkmyfares
Our team are working, extra hours in lockdown conditions, seven days a week to process the sheer volume of changes and cancellations.
If we have not managed to reply to you yet, please accept our apology and rest assured we have not forgotten you nor are we ignoring you. Please refrain from sending multiple emails with the same request, as this just adds to the overwhelming volume and is not speeding up the process for anyone.
The offers from each of the airlines vary and change daily. Some are offering a refund or credit shell another's are offering a date change. We are endeavoring to attend to EVERY affected booking with the best possible solution, even if it is past your travel date.
Ticket Cancellation Chaos!! Unreasonable Cancellation fees quoted
Due to Covid-19 scenario, I have to cancel my trip 28/03/2020 to 19/04/2020.
Though under current situation most Air Lines are not charging anything for refunds. But when I submitted my Cancellation request through Email & from Site (Phone not working at all).
They came back with approx. 80% cancellation fees of total amount I had paid. Their site still clearly says AUD 140 per ticket cancellation charge, but the cancellation quote charging AUD 250 per ticket, on top of Air Line cancellation charges, which again Check My Fares says is AUD 400 Per ticket!!!! When checked the Air Line they have around AUD 60 per ticket cancellation charge.
I have mentioned all this to their Customer Support in email and haven't got any response back. On Air Line site it looks like the tickets have been cancelled, but still haven't got any update from CheckMyFares site.
I have no clue what amount would be refunded. If it isn't reasonable I would have no option but to got to Ombudsman Australia for resolution.
27 de março de 2020
Opinião espontânea
CMF-2020-03958 (cancellation)
Hello.
I booked a flight to New Zealand(CHC) - Melbourne - Bali - Incheon. But I heard that when I arrive in New Zealand, I have to quarantine it for 14 days. I am just a traveler, I don't want to be. We can't go to Melbourne because we have to quarantine it when we arrive and also Because I don't go to New Zealand. If I don't go to Melbourne, I can't even go to Bali. So I need to cancel. That's why I have to cancel all of these trips, and I want a full refund because of the coronavirus.
25 de março de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi
If you haven't already, the best way to contact us right now is to submit a form via our Customer Support page.
If you have contacted us and we have not managed to reply to you yet, please accept our apology and rest assured we have not forgotten you nor are we ignoring you. Please refrain from sending multiple emails with the same request, as this just adds to the overwhelming volume and is not speeding up the process for anyone.
The offers from each of the airlines vary and change daily. Some are offering a refund or credit shell another's are offering a date change. We are endeavoring to attend to EVERY affected booking with the best possible solution, even if it is past your travel date.
Poor customer service- Refund request
Poor customer service- Refund request
Hello Team,
My travel date is 26th March 2020 with Malaysian Airlines, but due to travel restrictions by the government I won’t be able to travel now. I have been trying to reach you since 2 weeks. My calls are not attended and there is no reply to my emails. I understand these are tough times, and you might be busy. But not returning to mails/calls is really poor customer service. I want to cancel my ticket and get the full refund back. My Booking ref no - CMF-2019-27908
25 de março de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Naveen
Our team are working, extra hours in lockdown conditions, seven days a week to process the sheer volume of changes and cancellations.
If you have contacted us and we have not managed to reply to you yet, please accept our apology and rest assured we have not forgotten you nor are we ignoring you. Please refrain from sending multiple emails with the same request, as this just adds to the overwhelming volume and is not speeding up the process for anyone.
The offers from each of the airlines vary and change daily. Some are offering a refund or credit shell another's are offering a date change. We are endeavoring to attend to EVERY affected booking with the best possible solution, even if it is past your travel date.
They are worst travel agency I have…
They are worst travel agency I have ever dealt. I have booked a flight last week in Malaysian airlines and the ticket has been cancelled by the airlines. They are not even picking the call or responding to the email request for refund . They are modern day cheaters. It's lie that they are telling that they can't even answer the customer questions.
24 de março de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Nirmal
Our team are working, extra hours in lockdown conditions, seven days a week to process the sheer volume of changes and cancellations. I can assure you, no one is 'lying' to you about the number of requests we trying to process for customers.
If you have contacted us and we have not managed to reply to you yet, please accept our apology and rest assured we have not forgotten you nor are we ignoring you. Please refrain from sending multiple emails with the same request, as this just adds to the overwhelming volume and is not speeding up the process for anyone.
We are processing all refunds and getting funds back to customers as soon as possible. We are endeavoring to attend to EVERY affected booking with the best possible solution, even if it is past your travel date.
NEVER. AGAIN.
I booked flights a year ago for March. Due to the virus outbreak I had to arrange Urgent flights home - despite dozens of unanswered phone calls and numerous emails and online form submissions asking for help in changing my booking or even cancelling it and requesting, I still have not heard anything. No calls are answered nor emails. I have encouraged all friends and family to avoid this service. I ended up having to buy more flights just to return to my country. I just want answers and my money back!!!!!!!
22 de março de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Kate
Our team are working, extra hours in lockdown conditions, seven days a week to process the sheer volume of changes and cancellations.
If you have contacted us and we have not managed to reply to you yet, please accept our apology and rest assured we have not forgotten you nor are we ignoring you. Please refrain from sending multiple emails with the same request, as this just adds to the overwhelming volume and is not speeding up the process for anyone.
The offers from each of the airlines vary and change daily. Some are offering a refund or credit shell another's are offering a date change. We are endeavoring to attend to EVERY affected booking with the best possible solution, even if it is past your travel date.
Avoid at all costs!
Took money for a booking and never issued tickets. Just sitting in 'processing' had to buy another flight and hotel t over $2k out of pocket. No response to emails and calls are not being accepted. Avoid at all costs!
DO NOT TAKE PEOPLES MONEY IF YOU CANNOT OFFER A SERVICE! THIS IS FRAUD!
22 de março de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Dave
Thank you for your feedback, this is very unusual and there has clearly been some kind of error.
Apologies for the issues in getting through to us, unfortunately, due to the global pandemic these are extenuating circumstances.
You can formally lodge your concerns via the Feedback/Complaints section on our website if you would like this to be investigated and discussed further.
I apologise for the experience you have had in this instance.
Poor customer service- Refund request
Hello Team,
My travel date is 1st April with Malaysian Airlines, but due to travel restrictions by the government I won’t be able to travel now. I have been trying to reach you since 2 weeks. My calls are not attended and there is no reply to my emails. I understand these are tough times, and you might be busy. But not returning to mails/calls is really poor customer service. I want to cancel my ticket and get the full refund back as Malaysian airlines is now allowing their travellers for refund/reschedule. My Booking ref no - CMF-2019-29108
21 de março de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Nav
We, and the rest of the travel industry, are experiencing an unprecedented global crisis that we could never have planned or prepared for. Our team are working, extra hours in lockdown conditions, seven days a week to process the sheer volume of changes and cancellations.
If you haven't already, the best way to contact us right now is to submit a form via our Customer Support page.
If you have contacted us and we have not managed to reply to you yet, please accept our apology and rest assured we have not forgotten you nor are we ignoring you. Please refrain from sending multiple emails with the same request, as this just adds to the overwhelming volume and is not speeding up the process for anyone.
The offers from each of the airlines vary and change daily. Some are offering a refund or credit shell another's are offering a date change. We are endeavoring to attend to EVERY affected booking with the best possible solution, even if it is past your travel date.
FLIGHT CHANGES
Hey,
My mom’s flight is in 5 days and I haven’t heard anything back from checkmyfare regarding my request for the cancellation.
I requested for the changes and it’s been a week now.
20 de março de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Alisha
Our team are working, extra hours in lockdown conditions, seven days a week to process the sheer volume of changes and cancellations.
If we have not managed to reply to you yet, please accept our apology and rest assured we have not forgotten you nor are we ignoring you. Please refrain from sending multiple emails with the same request, as this just adds to the overwhelming volume and is not speeding up the process for anyone.
The offers from each of the airlines vary and change daily. Some are offering a refund or credit shell another's are offering a date change. We are endeavoring to attend to EVERY affected booking with the best possible solution, even if it is past your travel date.
My flight is today in hours still no communication
My flight is today. Still no calls or updates on rescheduling it cancellation. It's really frustrating. No help. Direction less. No reply to emails. Just said will get back. When after my flight time? Never felt such helpless. I understand their situation but if travel date is today in hours they should deal it as priority. Don't know what's going to happen. Just wait wait wait. no response, no help, no information what they are doing for me.
Pallavi
0458430849
18 de março de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Pallavi
Our team are working, extra hours in lockdown conditions, seven days a week to process the sheer volume of changes and cancellations.
If we have not managed to reply to you yet, please accept our apology and rest assured we have not forgotten you nor are we ignoring you. Please refrain from sending multiple emails with the same request, as this just adds to the overwhelming volume and is not speeding up the process for anyone.
The offers from each of the airlines vary and change daily. Some are offering a refund or credit shell another's are offering a date change. We are endeavoring to attend to EVERY affected booking with the best possible solution, even if it is past your travel date.
I need to cancel/reschedule my flights…
I need to cancel/reschedule my flights on urgent bases and I am not able to get hold of anyone in customer support. Calls are not connecting and no reply from email. Even there is no interface in website to make changes yourself. Guys I want to reschedule my flight on urgent bases and want you to contact me asap..There should be some interface via which we can contact you. I know high number of calls are there however you need to manage those.
18 de março de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Sunil
You are correct we do need to manage the increased volume, this is exactly why our team are working, extra hours in lockdown conditions, seven days a week for our customers.
If we have not managed to reply to you yet, please accept our apology and rest assured we have not forgotten you nor are we ignoring you. Please refrain from sending multiple emails with the same request, as this just adds to the overwhelming volume and is not speeding up the process for anyone.
Please note that offers from each of the airlines vary, depending on the fare you chose, when you booked and your departure date. Some are offering a refund or credit shell another's are offering a date change.
We are endeavoring to attend to EVERY affected booking with the best possible solution, even if it is past your travel date.
I am suppose to fly out with my family…
I am suppose to fly out with my family on Friday (20.03.2020) but due to the current restrictions and travel bans I am left with no option other than delaying my trip.
Now I have been trying to get in touch with checkmyfares for last 3 days via phone, emails and website submitions but not a single reply other than the automated replies.
Never dealing with these low life scumbags.
Really hope they suffer badly!!!
18 de março de 2020
Opinião espontânea
Resposta da Checkmyfares
Hi Zahid
Our team are working, extra hours in lockdown conditions, seven days a week to process the sheer volume of changes and cancellations. They certainly don't deserve to be called names.
If we have not managed to reply to you yet, please accept our apology and rest assured we have not forgotten you nor are we ignoring you. Please refrain from sending multiple emails with the same request, as this just adds to the overwhelming volume and is not speeding up the process for anyone.
The offers from each of the airlines vary and change daily. Some are offering a refund or credit shell another's are offering a date change. We are endeavoring to attend to EVERY affected booking with the best possible solution, even if it is past your travel date.
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