Checkmyfile Opiniões 

Resposta da Checkmyfile

Há 2 dias

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear that you feel disappointed by your experience.

We aim to be transparent about our service and subscription terms throughout the registration process, including details of any trial period and the ongoing subscription cost before an account is created. We also provide this information within the welcome email sent when an account is opened.

So that we can locate your account and look into this further, we've reached out to you on Trustpilot to request additional information. Alternatively, if you could please get back in touch with our team, we'll be happy to look into this further.

We genuinely value all feedback, as it helps us understand where customers feel improvements can be made, and we're sorry that your experience has left you feeling this way.

Kind regards,

Kirstie
Checkmyfile

Resposta da Checkmyfile

Há 2 dias

Hi Ceri,

Thank you for your kind feedback. We're pleased to hear that everything from signing up to downloading your report was quick and straightforward.

We're also thrilled that you found us through recommendations from both your son and his Mortgage Advisor. There's no greater compliment than being recommended, and we're grateful you've chosen to use our service.

If you ever need to check your credit report again or have any questions in the future, please don't hesitate to come back and see us. We'd be delighted to help!

All the best,

Kirstie 
Checkmyfile

Resposta da Checkmyfile

Há 3 dias

Hi Stephanie,

Thank you for sharing your experience. We're delighted to hear that Checkmyfile helped put your mind at ease during what must have been a very worrying time.

We truly understand how stressful and frustrating it can be to suspect that you may have been a victim of identity theft, so we're pleased that our service was able to provide the reassurance you needed. 

One of the key benefits of Checkmyfile is that we bring together the information returned by all three major credit reference agencies into one easy-to-read report. This makes it simpler to check for anything you don't recognise all in one report, and gives you access to our Dispute Resolution Service should anything need investigating.

We're so pleased we could help provide clarity and peace of mind. We'd love to welcome you back in the future.

Lauren
Checkmyfile

Resposta da Checkmyfile

Há 3 dias

Hi Christine,

Thank you for your great review! We're delighted to hear you found Checkmyfile quick, easy and convenient to use.

It's great to know that being able to view your report online and then print or download it when needed made the process even more straightforward. We work hard to make understanding your credit information as simple and accessible as possible.

Thank you again for your feedback and for choosing Checkmyfile. We're so pleased you've had a positive experience with the service!

Lauren
Checkmyfile

Resposta da Checkmyfile

Há 3 dias

Hi Nuala,

Thank you for taking the time to share your experience. We're delighted to hear that you found our service so helpful.

It's especially rewarding to know that every member of our Customer Care team made a positive impression. We pride ourselves on providing a supportive, empathetic service, and we're so pleased that our team was committed to helping resolve your situation every step of the way. We think they're pretty fantastic too, and they'll be thrilled to hear your kind words!

We're so happy we could support you, and thank you again for your feedback and for choosing Checkmyfile. We're always here whenever you want to check in on your credit health.

All the best,

Lauren
Checkmyfile

Resposta da Checkmyfile

Há 3 dias

Hi Shakka,

Thank you for your 5-star rating!  We’re delighted Checkmyfile gave you instant assurance, and that you found the site clear and detailed. 

As the longest-running provider of individual credit files, we take pride in delivering a detailed and trustworthy service that people can rely on for life’s important milestones. It's great to hear that the detailed report met your needs!

If you ever want to check in on your credit health again, we’ll be right here to help.

Lauren
Checkmyfile

Resposta da Checkmyfile

Há 3 dias

Hi Steph,

Thank you for your fantastic review and for sharing your experience. 

We're absolutely delighted to hear that you've found both our service and customer support exceptional. It's great to know that whenever you've had a question, our customer care team has been able to assist you. 

We work hard to make understanding your credit information as simple and stress-free as possible, while bringing together data from Experian, Equifax and TransUnion to help give you the fullest picture of your credit report.

Your kind words and 5-star rating mean a great deal to the team, and we're thrilled to have been able to help! 

You know where to find us when you need to check in on your credit journey.

Lauren
Checkmyfile

Resposta da Checkmyfile

Há 3 dias

Hi Gurmukh,

Thank you for your fantastic review and recommendation. We're delighted to hear that Checkmyfile helped you build a better understanding of your credit profile and supported you on your journey to securing a mortgage.

It's great to know you found the progress markers helpful too. We designed these features to make it easier to see the positive steps you're taking, such as keeping up with payments, and to help you stay motivated as you work towards your financial goals. By bringing together information from Experian, Equifax and TransUnion in one place, we aim to give our customers the clearest possible picture of their credit information.

Thank you again for sharing your experience. We're thrilled to have played a part in your mortgage journey, and we wish you all the very best for the future!

Lauren
Checkmyfile

Resposta da Checkmyfile

Há 3 dias

Hi Glen,

Thank you for your fantastic feedback.  We really appreciate you taking the time to share your experience.

We're delighted to hear that Checkmyfile helped you keep track of all your accounts in one place and made it easy to identify and manage any disputes along the way.

We're delighted to hear that your Checkmyfile report helped support your mortgage application. Our downloadable report is a popular feature, giving mortgage advisers a clear view of your credit information from Experian, Equifax and TransUnion all in one place.

We're thrilled that Checkmyfile was able to support you on your mortgage journey, and we wish you all the best for the future.

Lauren
Checkmyfile

Resposta da Checkmyfile

Há 4 dias

Hi Khan,

Thank you for your feedback!  It's so great to hear you found Checkmyfile smooth and easy to use, and that the information provided gave you confidence in the accuracy of your credit report.

Our goal is to make understanding your credit information as simple and straightforward as possible, so it's great to know the service worked well for you.

You know where we are whenever you'd like to check in on your credit journey!

Lauren
Checkmyfile

Resposta da Checkmyfile

Há 4 dias

Hi James,

Thank you for sharing your experience and for your kind words. We're delighted to hear that Checkmyfile was able to help resolve the inaccuracies on your credit report.

It's fantastic to know that our team could make the process easier by working directly with the credit reference agencies on your behalf through our Dispute Resolution Service, saving you valuable time and effort. Helping our customers gain a clearer and more accurate understanding of their credit information is exactly what we're here for.

We're also thrilled to hear that you'd recommend Checkmyfile to others. I'll be sure to pass your lovely feedback on to the team, who will be delighted to hear it.

Thank you again for your recommendation, and we look forward to welcoming you back in the future to check in on your credit health.

Lauren
Checkmyfile

Resposta da Checkmyfile

Há 5 dias

Hi Danielle,

Thank you for your wonderful feedback! 

We're delighted to hear that Checkmyfile helped you identify and resolve an issue caused by fraudulent activity on your credit file. We understand how worrying situations like this can be, so it's great to know we were able to support you through the process.

One of the key benefits of Checkmyfile is bringing together information from Experian, Equifax and TransUnion in one place, making it easier to spot anything that doesn't look right and take action quickly with the help of our Dispute Resolution Service. 

Thank you again for sharing your experience. We're pleased we could make a positive difference, and we look forward to welcoming you back whenever you'd like to check in on your credit health.

Lauren
Checkmyfile

Resposta da Checkmyfile

Há 5 dias

Hi,

Thank you for your lovely feedback. We’re so glad you found the website easy to use!

We're here to support you every step of the way on your credit journey.  You can access your account whenever it suits you and manage your subscription online with complete flexibility.

We'd love to welcome you back in the future!

Lauren
Checkmyfile

Resposta da Checkmyfile

Há 6 dias

Hi Tracy,

Thank you for sharing your feedback and recommendation! We're delighted to hear you found Checkmyfile easy to use and helpful in improving your understanding of your credit score.

We appreciate your comments about the cost. As part of your subscription, Checkmyfile brings together up to six years of credit information from Experian, Equifax and TransUnion into one independent, easy-to-understand report. This gives you a more complete picture of your credit health, helping you spot patterns, identify anything that may need attention, and track your progress over time.

If you ever need support, as part of your subscription, our Customer Care team is always on hand by phone or email to help you make the most of your report. Thank you again for taking the time to share your experience, and we wish you continued success on your credit journey.

Best wishes,

Lauren
Checkmyfile