Reembolso de un pedido que no ha salido y se cobran tasa?? No recibo el pedido (97,66 eur), tengo mail donde me dicen que mi pedido ha sido reembolsado, me recuerdan lo que pedí, y la devolución del d... Ver mais
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Leia as opiniões dos outros
I realized I ordered wrong in sizing. I repeatedly tried to contact the company. I received the run around with instructions of making an exchange by filling out forms that I could not pull up and no... Ver mais
A empresa respondeu
Auf keinen Fall bestellen!!! Habe keine Ware erhalten und muss jetzt meine €181,49 mühevoll zurück holen!!!!!!!!! Angeblich ist keine Bestellung angekommen, aber zur gleichen Zeit über PayPal von mei... Ver mais
I purchased fancy looking shoes but the returning policy it's extremely not reasonable for their cost. I requested to cancel my order since the status of the shipment is still processing and no excha... Ver mais
A empresa respondeu
1,4
Muito mau
103 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Auf keinen Fall bestellen!!
Auf keinen Fall bestellen!!! Habe keine Ware erhalten und muss jetzt meine €181,49 mühevoll zurück holen!!!!!!!!! Angeblich ist keine Bestellung angekommen, aber zur gleichen Zeit über PayPal von meiner Kreditkarte abgebucht!!!!!! Ich kann nur sagen:HÖCHSTE VORSICHT!!!!!!!!
22 de novembro de 2022
Opinião espontânea
Ad photos are misleading.
I made an order when I saw a pair of high quality shoes on the photos, but what I actually received is very much different from the ad picture.
6 de dezembro de 2022
Opinião espontânea
Número incorrecto y baja calidad
Compre un par de zapatos, los cuales llegaron en un tamaño incorrecto. La calidad la califico 2/5, nada excepcional.
23 de agosto de 2022
Opinião espontânea
Great quality
The waiting in anticipation was a few weeks but the result was worth it. Great shoes better than expected and I love them.
28 de julho de 2022
Opinião espontânea
Terrible return policy and customer service
The return policy (30 days) is based on order date and in my case, my shoes arrived 24 days after order date. By the time I was able to figure out how to request a return and customer service returned my email, time elapsed for me to make the return. I bought two pairs of shoes and really liked one pair and the other didn’t fit. Based on the interaction with the company, I would not order from it again.
16 de julho de 2022
Opinião espontânea
Resposta da CHIKO
The return process is very clearly stated in our return policy and our customer service replied your email in 24 hours. It certainly does not take 6 days to figure out. There were plenty of time for you to log into your account and submit a return request before the return time is invalid.
what is your address to return an item
what is your address to return an item. I have called the number on the website ~10 times; no answer. I have emailed. received one replay to tell me to follow an link that had no address; I emailed total of ~8 times. used message link at well. Very bad customer service. Do not use . I will file dispute with pay pal
13 de junho de 2022
Opinião espontânea
please return my money for 2 pairs…
please return my money for 2 pairs shoes that I have returned to you. The order number is 388628. Than you.
11 de junho de 2022
Opinião espontânea
Return Policy Not Honored & Zero Contact with Customer = Fraud
The language on the CHIKO Shoes website explicitly states that no returns of “more than 3 pairs” would be accepted. However, my order stops precisely at the number 3 and is “no more than 3 pairs” therefore it IS the maximum allowable number for returns based on the grammar and wording that the Chiko website has chosen to use.
If the CHIKO website had stated that returns would not be accepted for “3 or more items” I would be not writing to them requesting a return activation. Based on the language used on the website , the number 3 refers to the total number of “pairs or items” that can be included in the return (in other words, the parenthetical clarification on the CHIKO website is meant to confirm that only 3 items or only 3 pairs or only a total of 3 items or pairs are allowed to be returned at any given time, but more than 3 items or pairs may not be returned and are considered a bulk order, which my order is NOT).
Since my order contains a total number of 3 pairs and NO MORE THAN 3 pairs or items, it most certainly qualifies for a return or exchange.
CHIKO Shoes not only denies me the right to return the items in me order - based on the wording they themselves have chosen to use on their website - but they are not responding to any messages, calls, chats, etc. THERE IS ZERO CUSTOMER SERVICE - IT'S LIKE WRITING INTO THE VOID. No one from their team has come forward to resolve the issue. It makes my blood boil to be taken advantage of in this way: CHIKO SHOES IS ENGAGING IN FRAUD IN BROAD DAYLIGHT and customers have no protections in place. DO NOT BUY CHIKO SHOES.
If CHIKO is doing business in the English language, they should express their policies clearly in the English language - the Return Policy language on the website contains a deliberate intent to confuse the customer: it would have been much easier to state that that "maximum allowable number of pairs or items is 2" or returns should not exceed 2 pairs per order. Stating the number 3 and saying "no more than 3 pairs" are eligible for return does not CLEARLY communicate that the allowable number is actually 2. Furthermore, the company's lack of communication with the customer and/or any attempt to offer a compromise solution (e.g. exchange option) is a testament to CHIKO's purposeful attempt to defraud customers.
I have been a customer in good standing online and offline my entire life but I have never encountered such a poorly-managed company.
30 de maio de 2022
Opinião espontânea
Resposta da CHIKO
As mentioned in our return policy, bulk orders of more than 3 pairs or items (include 3 pairs or items) per order or multiple orders are not eligible for return. Your bulk order is not valid for return as we have emailed you the reply.
I have tried so many different ways to…
I have tried so many different ways to get your company to send me an email regarding instructions on returning shoes. My order, 390036 has been approved but no further emails have been sent on the instructions. I have checked my spam and junk constantly. You do not respond to your emails and this is the only way you give a genetic answer but do not address the problem. I am considering taking this further and reporting your wrongful practice to United States Business Bureaue.
29 de maio de 2022
Opinião espontânea
Resposta da CHIKO
Write 4 reviews repeatedly for the same order no. 390036 under 2 different names is not helpful but misleading and spamming.
For any questions regarding your order, please contact us directly as your review will no longer be replied.
I been waiting for the return…
I been waiting for the return department to send me instructions on returning my shoes order 390036. After the approval, I was supposed to receive instructions. I been trying to send them messages through my Chiko account, emails, calls and still didn’t receive anything. Perhaps that is their way of making it difficult to return their merchandise so that people give up. I have checked my spam folder as well. This is my last attempt before I take this further.
28 de maio de 2022
Opinião espontânea
Resposta da CHIKO
Write 4 reviews repeatedly for the same order no. 390036 under 2 different names is not helpful but misleading and spamming.
For any questions regarding your order, please contact us directly as your review will no longer be replied. Please use "gmail.com" as your email service provider is blocking our email replies.
Bad shoes from China
The shoes smell very strict, are too small due to completely incorrect sizes and come from China!!! I never received a reply to my return or got my money back. Fingers off!!!!
8 de maio de 2022
Opinião espontânea
Resposta da CHIKO
Hi there,
The shoes you ordered are one of our best sellers and have been purchased by many clients worldwide. No one has raised any issue about the quality of these shoes. If your don't like them, please log into your account to submit a return request.
As mentioned on our website, our shoes are true to our size chart. As size chart varies from brand to brand, if you are the first time shopper at our online store, before place an order, we strongly suggest you to measure your foot length and compare it to our size chart in order to locate your shoe size accurately.
Your return request for order no. 378394 was approved on March 5, 2022. Upon approval of your return request, an email with return address and return instructions will be sent to you automatically. If you didn’t receive it, please check your spam folder.
The email can also be bounced by your email server, especially if your email address ends as following:
“hotmail.com”
“outlook.com”
“web.de”
“aol.com”
“icloud.com”
“me.com”
“t-online.de”
“btinternet.com”
“gmx.de”
In this case, please contact your email service provider to add our domain (chikoshoes.com) to your safe list. If you still can not receive our email after add our domain to your safe list, we suggest you switch to other email service provider such as “gmail.com”.
Kind regards,
Chikoshoes.com
Absolute Lie! To be avoided at any cost!!!
Absolute Lie!! their shoes are made out of smelly fake leather in China!! nothing to do with US nor italy!! the sizes are wrong and the delivery took 6 weeks and delivered 1 pair out of 2 in a random box and no brand name on anything except done reference in chinese!!!
21 de abril de 2022
Opinião espontânea
Resposta da CHIKO
Hi there,
1. About Upper Materials:
The upper materials vary on each design. Most of our shoes are made of genuine leather. Some designs are made with fabric, suede, pony hair or synthetic materials etc. Material details are specified in the product description of each product under the tab of "additional information". Shoppers can also pick and choose with material filter tool at our online store.
2. About Country Of Origin:
We are multinational company with production facilities and warehouses in China and logistic centers in multiple countries. We never advertised our products has anything to do with production in Italy, which is not indicated anywhere on our products either.
3. About Shoe Size:
As mentioned on our website, our shoes are true to our size chart. As size chart varies from brand to brand, if you are the first time shopper at our online store, before place an order, we strongly suggest you to measure your foot length and compare it to our size chart in order to locate your shoe size accurately.
4. About Delivery Leading Time:
Since you didn't mention your order number in your review and we can not find any order under your name, we can not tell the exact leading time in your case. Generally, as mentioned on our website, the item in stock is shipped in 7 to 10 BUSINESS days. Restocked, large sizes (size 9 and above), made-to-order or pre-order items are shipped in about 2 business weeks.
5. About Partial Delivery:
If there are multiple pairs for one order, it may be shipped in batches. Tracking number for each batch is provided. The order will be marked as "shipped" when all batch shipments are on the way.
6. About Logo:
CHIKO logo is printed on the shoe box. The refererence number on the shoes are model numbers for production usage only.
Kind regards,
Chikoshoes.com
Hello!
Hello!
I placed the order with the number #38607 on March 31, 2022 and I paid with the card. I haven't received a confirmation email yet. I would like to know when it will be shipped. I'm looking forward to it and I waiting for a request please. Thanks.
7 de abril de 2022
Opinião espontânea
Resposta da CHIKO
We don't have order no. 38607. Please log into your account to check the order details and print out invoice if you have placed the order at our online store.
The order confirmation emails are sent out automatically as soon as your order is placed. If you didn’t receive it, please check your spam folder. The email can also be bounced by your email server, especially if your email address ends as following:
“hotmail.com”
“outlook.com”
“web.de”
“aol.com”
“icloud.com”
“me.com”
“t-online.de”
“btinternet.com”
“gmx.de”
In this case, please contact your email service provider to add our domain (chikoshoes.com) to your safe list. If you still can not receive our email after add our domain to your safe list, we suggest you switch to other email service provider such as “gmail.com”.
Refund
Since this seems to be the only way I get any sort of response from your company:
I placed a return for order 378898 on March 2nd (the same day they came battered to me) and it was approved immediately. I shipped the order back to your facility, it arrived at your location on the 7th (physically picked up by an individual from your office/end). I still have not received any reimbursement for my return as of the 17th. I have reached out multiple times and your company has not addressed this. By when should I get my money back? This is extremely unprofessional.
18 de março de 2022
Opinião espontânea
Resposta da CHIKO
Hi there,
As mentioned in our return instruction email, please allow a minimum of fourteen (14) days for us to receive and process your return. You can expect a refund within twenty (20) business days of when we receive your return and your return is qualified for refund. The refund will be credit back to your original method of payment. If you paid with credit card, it may take up to 10 business days for the refund to show in your bank statement. If you paid with Paypal, please log into your Paypal account for details.
Please make sure you have uploaded your return package tracking number and your order number via the link in the return instruction email. It will speed up your return process dramatically.
Kind regards,
Chikoshoes.com
Avoid at all cost! Customer service is atrocious and slow.
Thank you Chiko for your response to my review. It seems that your information stating that all orders will be process on the 10 February and will take between 7 to 10 days to arrive isn't very accurate. It took 14 days for your Seller to even send the item out and another 4 days for it to arrive, so a total of 18 days!
As for measuring my size, I did that and matched it to your chart but still the item was 2 sizes too small!
9 de março de 2022
Opinião espontânea
Resposta da CHIKO
Hi there,
As mentioned on our website, the item in stock is shipped in 7 to 10 BUSINESS days. Your order was shipped within 10 BUSINESS days after national holiday break was over.
The flights to UK was limited due to Covid-19 pandemic. Supply chain has been a global issue across many industries. Many packages are queued up at the airport for available flights, especially the peak shipping season right after national holiday break.
We have shipped your package with express delivery service by TNT. It took only 3 days from shipment to arrival. All these are done at our costs.
It's not our intention to delay your shipment and we have tried our best to speed up the process as soon as we can. Your understanding would be highly appreciated!
Kind regards,
Chikoshoes.com
Don’t order more than 1 pair at a time! Received only 3 pairs of shoes out of…
Received only 3 pairs of shoes out of the 4 that I ordered. Don’t order in bulk!!!!! Order 1 at a time. Orders in “bulk” are not eligible for returns!!!! I lost $300 and there is NO CUSTOMER SERVICE!!
Note sizes run small 8.5= 8 etc.
Horrible company.
I’m reporting them to the BBB.
5 de março de 2022
Opinião espontânea
Resposta da CHIKO
Hi there,
1. About Batch Shipment & Tracking:
Your order no. 378912 was shipped in batches. Three pairs were delivered in first batch with UPS tracking number of 92612902477228543475220164. The package was signed for delivery on March 2, 2022.
The fourth pair was shipped in second batch with UPS tracking number of 92612902477228543400196878. The package was shipped out on March 4, 2022 and currently in transit. The estimate delivery time is around March 12, 2022. The shipping status can be tracked on UPS website at:
https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=92612902477228543400196878
2. About Return Policy On Bulk Orders:
As mentioned in our return policy, bulk orders of more than 3 pairs or items (include 3 pairs or items) per order or multiple orders are not eligible for return.
For the first time shoppers at our online store, we suggest to order one pair first to see if the shoes fit well before ordering in bulk.
More details about our return policy can be found at:
https://www.chikoshoes.com/shipping-returns/
3. About Shoe Size:
As mentioned on our website, the size chart varies from brand to brand. If you are the first time shopper at our online store, before place an order, we strongly suggest you to measure your foot length as below, and compare it to our size chart in order to locate your shoe size accurately. You can also contact us for help to locate right size. More details about size and foot length measurements can be found at:
https://www.chikoshoes.com/size-guide/
Kind regards,
Chikoshoes.com
Order no 376163
Hello!
I placed the order with the number #376163 on January 21, 2022 and I paid with the card. I haven't received a confirmation email yet. I would like to know when it will be shipped. I'm looking forward to it and I waiting for a request please. Thanks.
14 de fevereiro de 2022
Opinião espontânea
Resposta da CHIKO
Hi there,
As mentioned on our website, orders placed from Jan. 15 to Feb. 5, 2022 will be shipped out after Feb. 10, 2022 due to national holiday break. Your order no, 376163 received on Jan 21, 2022 will be shipped out after national holiday break. We will email you the package tracking number as soon as the package is on the way.
Order confirmation emails are sent out automatically as soon as the order is placed. If you didn't receive it, please check out your spam folder. You can also log into your accoun to view order details and print out invoice.
Kind regards,
Chikoshoes.com
Order #370285
Order #370285
Can you please reply the status on the order? I have placed it on 17 December and would like to have a notification on this. Thanks
22 de dezembro de 2021
Opinião espontânea
Resposta da CHIKO
Hi there,
Your order no, 370285 was shipped to your address in Hong Kong on Dec. 22, 2021, in two business days after your order was received. There was no delay for your shipment. Your order was processed and shipped on time despite the busy holiday shopping season.
The package was shipped by SF Express with the tracking number of SF1408023454839. The package was delivered on Dec. 25, 2021 on Christmas Day.
The details about your shipping can be tracked on SF Express website at:
https://www.sf-express.com/cn/en/dynamic_function/waybill/#search/bill-number/SF1408023454839
Our store system has been sending you the update on your order automatically. But your email ended "mohg.com" blocked all the emails from our domain (chikoshoe.com). Please contact your email service provider regarding this issue, or switch to hassle-free email service provider like "gmail.com".
Happy Holidays!
KInd regards,
Chikoshoes.com
No emails, no order information, no shipping information, nothing!!
I am from Mexico and I am writing in hope of receiving a reply from Chiko. I still haven’t received a response since I brought my shoes on december 2. [ORDER #366918]
No emails, no order information, no shipping information, nothing!!
they already made the charge on mi credit card but I sitill waiting for im formation about my order.
3 de dezembro de 2021
Opinião espontânea
Resposta da CHIKO
Hi there,
Your order no. 366918 was shipped on Dec. 7 by UPS. The order was shipped in two business days after your order was received without any delay.
Your package has been signed for delivery on Dec. 21, 2021. The package tracking number for your order is 1ZX217656793141292. You can track the package status on UPS website at:
https://www.ups.com/track?loc=null&tracknum=1ZX217656793141292&requester=WT/trackdetails
The emails of order confirmation and shipping updates are sent out automatically by our store system. If you didn't receive them, please check your spam folder. As mentioned on our website, some email service providers are blocking all the emails from our domain. In this case, we suggest you contact your email service provider regarding this issue, or switch to hassle-free emails like "gmail.com".
Happy holidays!
Kind regards,
Chikoshoes.com
I ordered shoes on Friday and have for…
I ordered shoes on Friday and have for 3 days tried to get in touch with them via their website and email. Horrible customer service.
1 de novembro de 2021
Opinião espontânea
Resposta da CHIKO
Hi there,
We don't work during weekends or holidays. Please try to contact us during working days. Thanks!
Kind regards,
Chikoshoes.com Customer Support
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