CHIKOOpiniões 

Resposta da CHIKO

Actualizada a 31/10/2021

Hi there,

Your order no. 357978 was shipped to Chile on Oct. 21, 2021 by DHL Express. The package tracking number is 9692337255. Your package has been signed for delivery on Oct. 28, 2021. If you didn't receive the package, please check with your friends or family to see if they have signed on your behalf.

The tracking details of your package as well as the proof of delivery can be found at DHL wbeiste as below:

https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=9692337255

You can also log into your account to track the package. For any further questions you may have, please use online message form to reach us as the emails may end up in spam folder.

Kind regards,

Chikoshoes.com Customer Support

Resposta da CHIKO

Actualizada a 24/10/2021

Hi there,

As the shipping companies were closed from Oct. 1 to Oct. 7 for national holiday break, the shipments for all orders were delayed for the holiday break. Your package was shipped out as soon as the shipping companies are back to work.

Since it's peak shipping season and the flights to UK are limited due to Covid-19 pandemic, it usually takes a couple of days for the tracking details to be available on TNT website. The packages at the airport are queued up for the available flights. The tracking details for your package shall be available online as soon as the package is boarded on an airplane. Your patience would be highly appreciated.

UPDATE: The tracking details for your package with tracking number GE983578425CN is already available online at TNT website, just 7 hours after we posted our reply to your comment. The package is now at Castle Donington and UK customs just released the goods.

As you can see online, the package was shipped on Oct. 20, 2021. The tracking details are published four days later by Oct. 24, 2021. Before the tracking details are published, your package is in fact already half way to the destination. There is no delay with the shipment but it takes a couple of days for the tracking details to be available online.


Chikoshoes.com Customer Support

Resposta da CHIKO

Actualizada a 24/08/2021

Hi there,

Thank you for taking time to write a review on Trustpilot. The mini metallic handbag you've purchased for US$ 89 back on Feb. 2, 2020 is one of our best sellers. They are completely sold out already and no one has raised any issue about the quality. If you are not happy with your purchase for any reason, please email our customer support team directly.

As mentioned in our return policy, we offer 30 days return service from the date of purchase. Your order no. 240388 placed one and half years ago, back on Feb. 2, 2020, is no longer valid for return. Please check out our return policy for more details.

For any questions regarding your order, please contact our customer support directly by emailing us with your order number.


Chikoshoes.com Customer Support

Resposta da CHIKO

Actualizada a 10/04/2021

Hi there,

As mentioned in our shipping and return policy published on our website, customer pays return shipping. International shipping costs and tax/duty charges may occur on some returns. For tax/duties occurred on returns, it will be deducted from original payment before refund. Please take it into consideration before place an order.

We can not follow up on your return as we didn't receive the tracking number for your return. Please use our online contact form to email your return tracking number to our customer service team as email us directly may end up in spam folder.

The shoes you ordered are one of our best sellers, which has been purchased by many customers worldwide and no one complained about quality. If you don't like them, simply follow our return intruction and return policy to return them for refund.

To avoid any misunderstanding, we do suggest the shoppers to read through and understand our return policy before place an order.

Kind regards,

Chikoshoes.com Customer Support

Resposta da CHIKO

9/04/2021

Hi there,

Your order was dispatched on March 26, 2021. But due to Covid-19, the available flights to UK is limited. The packages are queued up for available flights. Your package will be on the way as soon as the flights are available.

Chikoshoes.com Customer Support

Resposta da CHIKO

Actualizada a 10/03/2021

Hi there,

As mentioned on our website, the messages and emails are replied in 24 hours during business days. If you didn't receive any reply, your email may end up in the spam folder. That's why we suggest the visitors to reach us by leaving a message online instead email us directly.

We offer 30 days return service from the date of purchase. Your order #307723 placed on Jan. 4 and shipped out on Jan. 8, 2021 is no longer valid for return.

The shoes you ordered are one of our best sellers, which has been purchased by many customers worldwide and no one complained about fitting or quality. If they don't fit you well, it means our shoe profile is not fit for your foot shape. We suggest you try other shoe brand instead.

Kind regards

Chikoshoes.com Customer Service

Resposta da CHIKO

Actualizada a 6/03/2021

Hi there,

Thank you for reaching us at Trustpilot.

We are not sure what you mean by the unreasonable return policy. We offer 30 days return service from the date of purchase. For the item which is unworn in original condition with original packing, the shopper can log into the account and submit a return request for refund in 30 days from the date of purchase. These are extremely common return terms among online shops.

We do accept exchange. To speed up the process of exchange, we usually would suggest the shoppers to return the items for refund, while place a new order for the exchange items. In this way, the shoppers can receive the exchanged items much sooner than return the items for exchange.

We do suggest the shoppers to read through the details of return policy before place any orders to avoid any misunderstanding. More details about our return policy can be found at:

http://www.chikoshoes.com/shipping-returns/

As for late shipping, we have "Late Shipment Notice" due to holiday break clearly published on our website along with a discount coupon offered. It is publicly notified to all the shoppers on the checkout page prior to place any orders. The visitors are also get notified on the shipping policy page and contact us page. We see you have applied the discount coupon to your order upon checkout. It is assumed that you have read the late shipment notification before place an order and understood the terms of late shipment for this order. Hence, the accusation of late shipment as here in your message seems quite unreasonable.

Our customer service team will follow up on your order cancellation request shortly.

Kind regards,

Chikoshoes.com Customer Service

Resposta da CHIKO

Actualizada a 19/01/2021

Hi Kim,

Thank you for the review. We are a multinational company. Due to lockdown in many countries for Covid-19 pandemic, all orders are currently shipped from our warehouse in China.

Your order no. 305104 was placed on Dec. 15, 2020 and shipped out on Dec. 21, 2020. The total leading time of order processing is 3 business days. As the shoes in size 9 and above are made to order and usually takes 15 business days to ship out, we particularly expedited your order without extra charge, to make sure your shoes are on the way before holiday breaks.

As no deliveries are made on Christmas and New Year holidays, it is quite understandable that UPS (tracking number 1Z4W260E0412534460) delivered your package until Jan. 4, 2021, which left you 10 days to submit a return request before the order is expired for return. It's plenty of time for you to try on the shoes and decide to keep them or not, even for gift purchase.

The shoes you purchased are one of our best sellers. They are made with soft genuine leather and crafted with attention to details. These boots have been purchased by many customers worldwide and no one has raised any issue about the quality. If you don't like the shoes you ordered, we suggest you submit a return request as soon as you received them, instead of dwelling on it for 15 days until the return time is expired.

Kind regards,

CHIKO Customer Service

Resposta da CHIKO

Actualizada a 16/01/2021

We can not find any order placed with your ID of "An Average merican Customer". Please let us know your order number so we can look into the product details.

Resposta da CHIKO

23/09/2020

Please understand that we ship worldwide and the inventory status online can be inaccurate. We usually don't restock the sold out items. If the items you ordered are out of stock, you will get refund in 24 hours.

Once your order is shipped, an email with package tracking number will be sent to you automatically. If you didn't receive the tracking email yet, it means your order is still in processing. You can also log into your account to track the order status and track the shipment of the items if already on the way.

We don’t reply to our customers over the phone as written record is required for our communication with the clients. You can reach us by email or leave us a message online. Most of our emails are replied in 24 hours during business days. For any questions you may have, please leave us a message and we will get back to you in 24 hours during business days.

Resposta da CHIKO

18/09/2020

First of all, thank you for posting our return instructions online! More details about our return policy can be found at http://www.chikoshoes.com/shipping-returns/

Secondly, regarding the return processing time, as you have mentioned above, both return shipping time and the time it takes for the money to credit back to your original method of payment are included in the total count. The return shipping time is not in our control as it varies on shipping method chosen by the client to ship back their shoes. For the time it takes to credit the money back to your account, please understand it's the bank who takes extra time to credit the refund to your bank account.

We usually issue refund on the same day when the return package is received, processed and qualified for refund. If you made the payment with Paypal, you can receive the money as soon as we issue the refund. For credit card payment, it may take up to 10 business days for you to receive the money as your bank will take extra time to process the refund, which is not in our control and we shall not be blamed for it.

We don’t reply to our customers over the phone as written record is required for our communication with the clients. Most of our emails are replied in 24 hours during business days. For any questions you may have, please leave us a message and we will get back to you in 24 hours during business days.

Thank you for shopping with us and have a great day!

Resposta da CHIKO

17/06/2020

Your shoes were shipped out on June 13, 2020 by DHL Express. The package tracking number is 1553291132. The package is currently departed facility in PARIS - FRANCE according to DHL tracking details. Please contact us in English if possible as we don't speak French.

Resposta da CHIKO

25/04/2020

As mentioned in our shipping policy, large sizes (size 9 and above) items are shipped in about 2 business weeks since larger size shoes are usually made to order. During Covid-19 pandemic, the made-to-order shoes are shipped directly from our factories to make it possible for a speedy 4 days delivery by DHL Express. As many countries are under lockdown during Covid-19 epidemic, the shipments from warehouses in other countries are temporarily disabled.

We offer shoes in MEDIUM width only as published on our website. In the size and fitting section on our website, we specially advise the shoppers who need wide or extra wide shoes should not place order as they are not going to fit.

Your return request is denied because bulk orders of 3 pairs and more can not be returned, which is clearly stated in our return policy and published on our website for every shoppers to review before make a purchase. For the first time shopper, we suggest to start with one pair order only to see if the shoes fit well before ordering multiple items.

More about our shipping and return policy can be found at:

http://www.chikoshoes.com/shipping-returns/