Childline Opiniões 69

this is my second time writing a review. it has gotten worse.

you cant even be heard anymore.
first they say they can offer advice and support, but then they flip the coin and tell you they're lying and that theyre a listening service, and now they wont even listen.

i was trying to talk about something that was really affecting me and the counsellor didn't really acknowledge anything i said and just kept saying it sounded frustrating, then without prompt basically told me that time was up by saying they 'encourage a break as we have been chatting for a while'.

i wasn't done at all. i needed a person to talk to because i dont have a lot of people i can talk to about this issue and i was barely heard and redirected when it suited them.

the volunteers seem to be doing it to feel good about themselves and not to help kids and teens in need, unfortunately. my other support for this struggle is so limited, with resources i have being limited on when you can chat, how long you can talk per day, sometimes even per week, etcetera.

they aren't there when you need them and on top of that, theyve taken down message boards. meaning you cant even talk to other people.

you are stuck in a limbo between a counsellor who is very obviously uninterested in your issue and keeps track of the timespan of chat for their own benefit, or resources that are not there when you might be in an actual crisis if you spoke to them 24 hours or even sometimes six days ago, even less so if you try to use their service at the wrong time.

i dont recommend you use childline unless your issue is something you could watch a youtube video for help with. you might feel drained and unheard.

They are good at what they do. However, as an issue has occurred, I will no longer be using Childline.

Whenever things were at their worst, Childline was there for me. The 1-2-1 chats were well structured, making it beneficial for me.

I am constantly drained and busy, so I have been unable to attend my sessions with the Connect Team. Subsequently, they have messaged me to say that my plan has now been closed. They did not ask me if I was OK. They told me that my Connect Plan had been closed, and could be reopened at a later date. However, I would have to use the energy that I do not have to reopen it, so I will just have to suffer.

In summary, there are both good and bad sides to Childline, although there are more bad aspects than good.

i went on there to ask for help because i had been getting groomed online for years and didnt know what to do anymore, and tell me why i spent an hour of my time just to get no help or conclusion at all?? the counselor just asked me a bunch of questions. but great, now what? literally no advice at all.

logged in to tell them i was feeling suicidal they said "we are concerned about your safety." then said "we are ending the chat as its been 45 mins and we want to eat." what a great help.

Tt rock stars is goat i hate childline

Beware of the counsellor called “Kitty”. Very unhelpful, rude and didn’t understand the reality of my experience, and she was very forgetful. This was on the 1-2-1 counsellor chat. If you were n a phone using the website, you wouldn’t be able to open emails. Cubie the website AI wasn’t helpful either. 1 star.

I’m sorry but they don’t really help they just repeat everything back to you like ‘you mentioned….’ And then they tell you if you’ve got anyone to talk to they don’t really help. Just ask questions and ask you to leave the conversation and reflect about it. They’ve never helped at all.

i have been waiting for 20 minutes on the phone with no reply when i need to speak immediately. i am very dissatisfied.

I would give it a zero if I could I went on the live chat and I am a child I had been going through something with my friends and I mentioned something about a bully. I had told the bully my granny died three months after she did die because the bully was at the time my friend and I thought I could trust her but she only got mad at me and told me that "I shouldn't be sad because it was so long ago" this is what I had told the chat lady who I think was ai because she didn't give me her name, I gave a longer paragraph and more detail of course then she started arguing with me about how I shouldn't have said it like that and I just had this chat so I remember it and this incident happened when I was in 4th class (9-10 at the time 9) and I also needed to talk to the bot about a nightmare I had but it only told me to tell my mother even though my mother told me to talk to childline. So parents if your child is having trouble please talk to them yourself childline may not help.

Watch if your kids are going on here it's full of negative sad post not really what people want to read day In day out I don't think it's right for younger kids talking to strangers on there site going down a rabbit hole of depression

Its... well I don't know how it is for more serious and life-threatening calls but for stuff about anxiety and bullying in school they don't really give you any advice to help you, they only really repeat back to you the stuff you have obviously already tried - because you are at the point where you are calling CHILDLINE. So now... I don't feel worse but I certainly don't feel better. Chat GPT made me feel better than this, really. But if you want someone to listen to you, or if its really serious, then give this a shot. Don't expect much tho.

I WAS GETTING BETTER BUT WHEN I CALLED I WAS C0OMPLAINED ABOUT GETTING RAPED THEN ALL THEY DID WAS ASK ME IF I LIKED IT!!!!!!!

(im a 5 year old boy)

I’ve never spoken on the phone to them but I’ve used their 121 chat thingy. You have to wait like a year to even get in and when you do it’s such a disappointment. I told the person on the other end my problems and how I was struggling and didn’t know what to do, and they, hadn’t a clue. They asked if I had anyone else to speak to, I said no, then they forwarded me crappy links. Huh!!? I asked them multiple times what I should actually do, and they didn’t have a clue. I HATE THEM!! OH MY GOD THEY ARE SO SH*T. Pls never ever EVERRRR use. So damn annoying, someone needs to take down that crappy website.

(About the 121 chats.) They are all shallow and dense. Stupid people. They ask stupid questions and don’t help. they make you explain then give crappy advice, send you a link or give you a shit technique to use, then make you end the chat. Was struggling with SH and thought I’d try ask for help to distract myself. They asked me stupid unrelated questions. I said I actually ended up hurting myself and they told me to just go clean up and come back another time. I felt so dismissed. Nobody actually cares, they all seem bored or like they’re in a rush. I’ve also tried again to talk to them for other issues. Again, it’s the same thing. NOBOSY USE, ITS CRAP AND WONT HELP!!!

iv used childline 2 or 3 times in recent years with high hopes about their service, however proven incredibly wrong every single time.

PLEASE do not expect much from these “councillors” or waste time on their 1-2-1 chats. after every single chat i ended up feeling worse, felt highly judged and dismissed. if your looking for advice, this is not the place to go. these people repeat everything back you, ask a couple of completely unrelated questions, throw out a couple links and call it a day! i was mid-conversation with a counsellor and out of nowhere the woman decided she’d got bored listening to me and decided to just end the chat abruptly whilst i was in the middle of typing.

plus they claim to have records of your previous chats or emails to councillors as there’s no guarantee that you’ll be assigned the same one, so i figured i didn’t have to repeat my situation every time i wanted to talk since it was really hard for me to open up about it. hell was i wrong!! was made to repeat everything id said in previous chats and this just made me end up feeling worse.

note: they call themselves a LISTENING service for a reason!! most of the staff are volunteers and can’t give any advice or a feeling of personal touch as they’re not qualified and simply have to stick to guidelines. the most you can expect is be given a couple of coping methods and the equivalent of a brick wall to talk to.
i find it appalling that they don’t make this clear enough and market themselves as literal therapy.

gave 2 stars because i know that there are some genuine people in there who actually try their best for the kids and the whole idea of childline is pretty great, only if it was utilised correctly.

I, an adult, accidentally called Childline, hoping to get help for my neighbour and her kids, who were suffering a difficult situation. I didn't know it was only for children to call. The woman on the other end was so horrible to me about being an adult calling, and so angry at me, that it put me off calling another charity - I was too scared. It had taken a lot of courage, as an abuse survivor myself, to try and reach out, even for someone else. A year later, I ended up having to call the police, and the kids were taken away from her. I could have **helped**, if I'd called the right charity sooner. I've been blaming myself, and my mental health is tanked, but that Childline counsellor is the right person to blame. She could have given me a different number, instead of shouting at me or getting angry that I had done something wrong.

I was talking about being unsure about possible abuse I was facing and they literally ended the chat without saying anything. They say they're here to help and they literally just ended the chat without helping.

Bad experience from the very start, Went to the website as I was having terrible anxiety because of a situation I wanted advice with and once I was asked for my name and age I typed out “Saoirse, 16” after about 5 minutes all I got was a “hi saoirse, can I get a name and an age?” ?????? Has to be automated bots no one is that dense, I then typed “my name is saoirse and I’m 16 years old” hoping to clarify things, another 5 minutes later no reply! Got one sentence in 10 minutes. Avoid at all costs if you’re looking for someone to listen to your problems and actually care, sheit website the old workers from a few years back actually knew how to do their job

I contacted when I was having a meltdown because of my anxiety. The advisor kept changing subjects every message they sent without acknowledging half of the issues I was struggling with and only fixating on my diagnosis not anything else I tried to address. After half an hour they randomly stopped the conversation and said 'i think it's time for you to go and reflect'. Reflect on WHAT?

I just want to say a massive thanks to Caitlin who i spoke to on a 1-2-1 chat on childline recently. She helped encourage me to be true to myself and come out to the people who love me and to open up about how i'm feeling to them. She was friendly, non judgmental and listened to everything i had to say. I would highly recommend to anyone feeling down or unsure if they should open up and cannot thank Caitlin and childline enough!