ciaorentcar.com Opiniões 

Scam artists. Continue to take money when vehicle no longer rented. Disgusting attitude. Avoid avoid avoid dont make the mistake i did.

They didn't have shuttle bus although included in the services I hired. Needed to walk with a 3years old and 3 luggages all the way from the airport. A week later, when returning the car, they had same proble, no shuttle bus and no solution. I complained and they threated me to charge me cleaning services. I requested the complain form compulsory to have in all companies and they told me they don't have (more clients and the workers of the other company in same office witnessed it), after my insistance the worker at counter told me he could give me a rive quickly to the airport.
They also had different returned time in their documents and wanted to charge me and extra.

Tried to charge for existing damage. Luckily I had photo. Very aggressive and charged 20 euro for car needing a wash. Also tried to charge 75 euros for interior clean. Car initially was in poor condition. Keep away from them

We hired a car/2 as their was 6 of us on picking the car up we checked it out OK new car ,not very clean but we were just going to use it to our hotel
As we were on our journey I looked in the glove compartment for the paperwork that you usually get nothing I thought nothing of it.
On our way back to the airport we had a puncture in the middle of Milan
We managed to get the tyre of and replace it only to discover that the spare was also flat ,we had no way to get help as no paper work the only telephone no was their office they could not helpsaid we had to call the roadside help but we had no number so we had to leave the car where it was we had to get to the airport in 2hrs for our flight
They were no help at all then thy took our deposit +charge for fuel that we took a photo of when we get to the car in the first place it was half full thTs how we left it plus charged for road side service+cleaning the car.
So far we have been charged £598+£600 dep absolutely a SCAM company that has no customer service/care they should be closed down.

Do not rent from these guys. If you decide to rent a car, then make a video of the whole car, inside and out as the check out document has fewer damages mentioned and they try to claim old damage when you return the car.

After they tried that with us, I saw them try it with the next family whilst I was waiting for their shuttle service.

If they put in writing that you do not have to vacuum clean the car, do it as they won't honour their word and will charge you 85 euro!! for vacuum cleaning after check in document has signed off and deposit returned without issues.

If you ask for their complaints process or the organisations were they are registered then you won't receive an answer.

J'avais mis 5 étoiles. Je suis obligée de les retirer parce que ces voleurs de bas étage me prélèvent maintenant 155€ en plus du prix de deux amendes (à 30 secondes d'intervalle pour avoir roulé sur une route non autorisée ??? L'Italie est définitivement un pays de *****) pour "gestion administrative ??? Quoi envoyer une mail ca coute 155€ ??? Vous n'êtes que des vaux rien. Déjà que louer hors saison une voiture à 170€ les 4 jours ...

Worst company ever.
They always provide you a checkout document not updated and they try to debit you for all the other damages the car has and if you don't have clear videos or pictures, they actually debit you. Moreover, in winter time, they oblige you to pay for snow chains, that's ridicolous because the car is obliged to carry snow chains otherwise the car can't circulate (and they don't make ay money if they don't rent cars).
My last personal experience saw 5 different damages debited to me and when I sent a video of the car (taken before I drove it) they waived 4 damages and still sent me an invoice for a very very small damage to the windshield (800 eur). After receiving the invocie I had to send them a screenshot taken from the video showing the pre existing damage and they still say that I have to pay because the screenshot is not 100 clear.
Other two times they tried to debit me for damages, but they couldn't because I had a clear video.
They always try to scam you.
Be careful.