Cigna Opiniões 

One of the worst insurance companies you can deal with. Slow af

Cigna does not care about patients, it only cares about profit. Listen to the other 1 star reviews. It is sad to say, but companies like this are why the people in the United States revolt against the CEOs.

I've had to literally threaten my own life to get them to reveal that YES, emergency care was covered under my policy. Now I have EAP, they should offer therapists. They show one as accepting appointments within five days - THEY DO NOT EXIST.

EDIT: they replied they'd help - they are doing this to cover up their problem, I've spent hours on the phone, we are moving to lawsuit not help - they can't be trusted to fix their own issues, we all know this is wrong and we do nothing as a society to end this grift, it's wrong of ALL OF US.

What an amazing service!

I spoke with Sandy regarding my husband’s medication, which he needed for our travels. Sandy was incredibly helpful and resolved everything within a matter of minutes.

If every customer service representative were like Sandy, there would be no complaints.

Thank you, Sandy, for your outstanding service!

– Magda Double

Fell and needed to go to the Emergency room and then was referred to go to an orthopedic doctor the next day. I saw the orthopedic doctor the following day and he gave me a boot to use in addition to the crutches (the latter of which I already owned). Cigna processed the claim for the emergency room and the orthopedic doctor visit (all within my deductible so I was responsible). The boot however was now beyond my deductible and I’m sure you can see where this is going…they denied the claim stating they needed me to call and give them the referring doctor for the boot. I dunno Cigna…maybe the same doctor I saw on the same day? Who did X-rays and an exam and then gave me the boot and billed you??!!!!!! So I go through the motions and call to give the agent both the name of the emergency room doctor and the orthopedic doctor (even though they are well aware of both). I was told the would reprocess. They did…and again denied the boot. I spent an hour arguing with an agent who finally acknowledged they had no idea why the boot would be denied. This is why people hate insurance. This is a huge game to them. The second I met my deductible they coincidentally deny the first claim they are 100% responsible for. These executives are making millions and I’ve now spent so much time trying to get a $499 boot covered. Absolute insanity. Oh and my deductible is $5000. Yup.

I logged into Cigna and saw MyCigna through MDLive as an option for virtual appointments. The portal stated that psychiatrist appointment would cost me $0 so I booked an appointment. I usually go through general medicine for $30 but was excited to see my dashboard say $0.

Well the $0 was innacurate because I now received a bill for $261!? My portal is now updated to show $261 for visits but it was $0 or else I would have NEVER booked with them. I contacted MDLive and Cigna and customer support and neither could help or seemed to care. Don't waste your time with Cigna (I've seen other reviews with the same $0 incident happening to them as well so beware).

If I can give a negative star I would! I filed hospital care with Cigna Indemnity back in April, they paid me observation stay, but NOT my 5 days hospital stay. They sent a letter stating I can send them a UB-04 form or itemized bill which included everything they needed and still denied my documents. Honestly I would recommend CHUBBS life insurance and hospital indemnity insurance instead of Cigna!

Confusing process to file a claim. Website is the opposite of user frinedly. No clear phone numbers to call for specific issues. Just ambiguous options with automated responses. Taking several months to process claims causing extensive credit card interest and fees. One of the worst insurance companies I've ever dealt with.

Obtuve este seguro por medio de mi empleador, antes teniamos otro seguro y estaba muchísimo mejor, mi empleador paga casi $600 más lo que yo pago $200 y me han negado TODOS LOS RECLAMOS de mi esposo y míos, mi esposo es pre diabetico y con Sleep apnea y todos los referidos, prescripciones de los doctores que ellos mismos nos asignaron fueron NEGADOS! Fueron 6 meses de lucha hasta que me rendí, CIGNA SIMPLEMENTE ES UN ESLAVON MAS DE LA CORRUPCIÓN, EL ÚNICO RECLAMO aprobado fue de una cita al minute clinic a "CVS" otros corruptos iguales, esta cita por un resfriado facturó $1,200 dólares a CIGNA, recuerden que entre ellos se facturan cantidades exorbitantes para sangrar al sistema, más $125 dólares out the packet, lo gracioso es que llame a CVS por una explicación de la factura y no la pueden explicar, solo repetían "es un acuerdo entre CVS & SIGNA por servicio, así nada más, FRAUDE ES LO QUE SON ESTAS DOS COMPAÑÍAS! Manténganse lejos de CIGNA y CVS

Wish I could give Cigna a NEGATIVE 5.
Auto-denials, insane amounts of paperwork, complaints have to be letters to a po box likely because C level knows they are universally hated. You “talk” to one useless person after another and now they want to cut rates or cut ties with UC Health, real top doctors and hospitals. It says it ALL. CIGNA is a low rent loser of a company. They are just so lucky that UHC is as bad or slightly worse.
My new job offers BCBS and I accepted less salary to get rid of toxic CIGNA-rette that is CIGNA. They would let you die if they could.

I received a denial EOB for service stating the medical provider was out of network. This is a provider I have been using for years in-network, who received approval on treatment literally two weeks before. I call Cigna (btw, the most atrocious customer service on earth), they say "sir this is not denied. It is still pending". I ask "if this isnt denied, why am I holding a denial letter you mailed me?". Her response "I DONT KNOW". The customer service reps are extremely lacking of information, and refuse to transfer you to a manager when you ask. It's a brutally hopeless overseas call center where they have no intentions of ever helping.

Useless. Online says prescription is covered with prior Authorization. When you do apply for prior Authorization it's denied. But they can't tell you how to change the application so that it will be approved. They said that an alternate medication should be requested. I asked what the alternate medication would be. They gave me the same medication.

My Union has our dental w Cigna - My dentist submitted a claim for work to be done March 26. Waited 30 day & said they needed more info - which was sent the same day. Called back in May - still working on claim. Called in June - said they needed more info (whole mouth Xray) which was sent in May. Called today - June 29 & they asked for the whole mouth Xray again. Finally someone with 1/2 a brain looked & say they had everything they needed on May 12.
Seems like a very unorganized comapny with idiots working on the claims

This review concerns my experience with the HealthSpring Medicare Supplement Plan.

A premium payment from my bank account did not go through. Based on the information available to me, I believe the problem was largely on HealthSpring’s side.

My policy was cancelled without any prior notice to me.

Over the next two months, the reinstatement process was extremely frustrating. I was sent incorrect forms, then told additional forms were required, and at one point had to start the process over from the beginning.

After all of that, my request was ultimately denied with what amounted to a one-paragraph response that offered no meaningful explanation or assistance.

Overall, I found the customer service disorganized, unhelpful, and very disappointing.

Differing explanations on different calls.

My experience left me with little confidence in the company’s ability to resolve problems when they arise, or they actually care about their customers.

Customer service is trash. They’ll also deny claims for stuff they are 100% supposed to cover I guess just because they feel like it. When you call and say you’re gonna die they say “sorry that sounds hard”. Hope I don’t die before I can get better insurance because this one is bullshit

Reply from Cigna says they care about my experience that’s a lie just marketing that they write that obviously they don’t because my therapist wrote a professional letter to the CEO and the CEO himself did not get involved at all so obviously they don’t care about me. I will not be writing them back anymore. This is all fake marketing. Don’t get Cigna CIGNA DENIED ME TO CONTINUE USING THE BEST THERAPIST IN THE WHOLE WORLD. HER NAME IS JENNIFER GOLLINGER. WITHOUT HER I WOULD FAIL.AND BE SEVERELY EFFECTED. SHE WROTE THE CEO EVEN AND THEY DIDNT CARE. THEY SAID NO THAT I HAD TO GO TO A DIFFERENT DR. AND JENNIFER WAS DAYS AWAY FROM BEING IN NETWORK HER CONTRACT WAS IN CREDENTIALING. I AM CANCELLING MY MEMBERSHIP ANYWAY. DO NOT GET CIGNA THEY DO NOT CARE ABOUT THE WELLBEING. THEY DID NOT EVEN OFFER HER $20 FOR A SESSION. THANKFULLY JENNIFER IS THE BEST THERAPIST OF MENTAL HEALTH RESCUE LLC THAT SHE OFFERED TO SEE ME FOR FREE! I PAY $5.00 TO USE HER ONCE A WEEK. THAT IS A PASSIONATE PERSON WHO TRUELY CARES FOR PEOPLE. NO WONDER CIGNA HAS ONE STAR.

Absolutely the worst I have ever dealt with. Cigna has been so incredibly incompetent our worldwide company after 3 months decided to switch to anything but Cigna come this years open enrollment

I rarely take the time to write reviews, but the service I received was truly exceptional. I called Cigna yesterday with an issue regarding my coverage, and the representative, Sierra Robinson, I spoke with went far above and beyond what I expected. Not only did she personally contact my doctor's office to investigate the details of the coverage, but she also requested that a note be added to help prevent the same issue from happening again in the future. That level of initiative and attention to detail is incredibly rare. On top of that, she asked whether I wanted to schedule a new appointment and then seamlessly connected me with the appropriate person to get it arranged right away.

Throughout the entire process, she was professional, knowledgeable, proactive, and genuinely committed to helping me resolve my issue. What could have been a frustrating experience turned into a smooth and positive one because of her dedication.

Customer service simply doesn't get any better than this! Please recognize her for the outstanding support she provided—she is a tremendous asset to your organization.

I have been an out of network healthcare provider accepting Cigna plans with out of network coverage.
Cigna wrongfully changed my network participation status in 2023 and has been denying paying for claims since. I have called both Cigna and ASH more than 100 times and spent well over 50 hours during the last 2 1/2 years, but they are doing the SAME thing every time not correcting their problem. I am now very close to just sue them.
Healthcare system in this country is just messed up by companies like Cigna.
I hope justice is served in the near future.

Absolutely hate this company! Their customer service is horrendous, and getting them to pay a claim is a battle every single time. I have a claim I submitted in 2024 that's still outstanding, and every time I call, they lost some document that I have to resubmit and then they have to review it in the next 30 days, and they just keep dragging. It is hell dealing with them! Highly DO NOT recommend!