Cigna Opiniões 

Their website sent me to a provider that was not covered in network, had me wait an hour on hold for someone who barely spoke English, and the situation was that it didn't matter because it wasn't covered. I'd rate lower if I could.

Me dan cita en dermatología en noviembre... 6 meses de espera... mucho peor que en la SS. Pasa lo mismo con los endocrinos, que directamente no te dan cita por estar todas las agendas llenas.
Es una vergüenza.

Poor experience with Cigna this weekend. Their system was down, and no proper assistance was provided. Very frustrating when you need timely healthcare support.

The worst dental insurance. You can pay your monthly statement but they RARELY if ever reimburse for anything. It's almost like they are theives. Not once have they reimbursed for a cleaning. I had a tooth extraction for $300, they reimbursed $20. Please look elsewhere if you want dental insurance. These people are crooks.

Cigna has been one of the most frustrating health insurance companies I have ever dealt with. Despite paying extremely high premiums, they continually deny or delay prescriptions that are critical for diabetes management. It feels like profits matter more than patient health.

The constant prior authorizations, denials, and hoops patients are forced to jump through create unnecessary stress and can seriously impact people’s health. For a company that claims to support healthcare, Cigna’s practices often feel unfair and harmful to the very people relying on coverage.

High costs combined with high denial rates make this one of the worst insurance experiences I’ve ever had. Companies that repeatedly deny medically necessary treatments should be held accountable and investigated for unfair practices.

Was für ein Dre… den ! Kündigen mich zum 29.06.2026. Brief heute erhalten. Wohl noch nichts von einer Kündigungsfrist gehört. 3 Monate sind es ! Und keine 1,5 Monate. Über 10 Jahre Geld kassiert ohne Leistungen. Geht zum Anwalt ! So nicht

The 1 star is because you can't give zero.

I jumped onto Cigna Dental Vision Hearing plan in November 2025, to start Dec 1. From the beginning it was not smooth. They changed start date, their phone lines were so busy you couldn't get through. Their handbook of coverage reads like it's designed to be inscrutable. And to top it off they do not provide digital copies of things and send documents printed on one side of the page. For a single claim I got 8 printed pages and they paid nothing. Good luck to anyone trying to get a representative on the phone who actually knows the plan. And you must be able to HEAR them and understand them. It was miserable experience where I wasted $60/month on a program that gave me 0. I cancelled the plan and am seeking a refund. Cigna's change to HealthSpring and HCSC? ( Which they never disclosed was delayed and made matters worse. Communications come from HCSC, whereas that entity was never recognized.. They sent me a secure email that I was supposed to open from a logo and company I had never heard of. Spam, is what I call it. No way I was clicking a link to an unknown organization. Just really poor service and communication.

And Cigna’s response below makes this all clear! They took my money and take no responsibility. Healthspring website is a joke, you’d think a teenager set it up.
Their app is no better.
HCSC, nor U.S. Healthspring even exist on Trustpilot! Sorry, this is Cigna’s doing I want my money back!

The customer service is terrible. No one is trained. All we wanted to do was cancel my dad’s insurance due to him moving to a different state. First person I talked to took his info and said we could call back a week later to get the letter of cancelation so we could forward that to his supplemental plan so the effective date would be May 1st. I called in april. So, a week later at the beginning of May, they still hadn’t processed the request and it apparently wasn’t done right. So the next lady added a memo to the request with the appropriate info and said she would call back so I can get the letter. She never calked back. I called them again a week later and the third lady told me nothing has been done with the request and in fact for them to cancel my father, we have to write them a letter or get on a three way call with Medicare. We are currently on hold trying to get a hold of Medicare. Meanwhile, I’m supposed to send the letter of cancelation by May 19th and that’s not going to be able to happen now. I’m not happy with Cigna customer service.

My experience with Cigna has been extremely frustrating from a customer service standpoint. I had multiple claims submitted over several months and each one seemed to get stuck in a different stage of “processing” without any clear explanation. When I called support, I was often on hold for long periods and then transferred between departments that didn’t seem to communicate with each other.

In one case, I was told a claim was approved, only to later receive a denial notice weeks afterward with no explanation that matched what I was originally told. Trying to appeal the decision was even worse — I had to resubmit the same documents several times because they claimed they were “not received,” even though I had confirmation receipts.

Overall, the lack of consistency, poor communication, and slow resolution times made the entire process exhausting. I expected a lot more organization and reliability from a major insurance provider.

The worst Company
I went out of Network and paid the $50
The same office, the same doctor asked me to come a few days later for x rays since the machine had some problems. Cigna had the nerves to charge me another $50 since it was a “ new visit”
Disgusting company and I will look for another health care provider.

I signed up for a plan in January that was supposed to start on March 1. Cigna took the first premium payment out of my bank around February 3rd. Before the plan took effect I canceled it on February 16 and was told I was able to cancel since it had not yet taken effect. The customer service person told me it would take 3 to 5 days to process and 7-10 days to mail my refund. It is now May 6th and I have called back 5 times but no refund yet. My last call was with a supervisor who along with every other rep I spoke with, said it's being processed. This is ridiculous.

I would actually give them a -1 if I could. They do not cover anything. They deny every pre authorization and Im fairly certain they use AI to do it. This place is worthless.

Don't give your money to them. I spent a year paying, and now that I needed coverage for a surgery, they simply canceled it—and they didn't even cover my daughter's vaccinations from last year. I received the bill today. So, if you want to waste your time and money, go ahead and use their "coverage"—it's absolutely worthless.

No les den su dinero. Pasé un año pagando y, ahora que necesitaba cobertura para una cirugía, simplemente la cancelaron; y ni siquiera cubrieron las vacunas de mi hija del año pasado. Hoy recibí la factura. Así que, si quieren desperdiciar su tiempo y su dinero, adelante, utilicen su «cobertura»: no sirve absolutamente para nada.

If I could leave zero stars, I would. It’s been over a year since I’ve had them for insurance, and I am now starting to get claims in the mail that they have not paid and have in return ruined my credit score. If anyone knows a lawyer, that can help me sue the crap out of them that would be appreciate it. CIGNA sucks

Switch bank accounts went online to change the card information I know I saved it. They canceled my insurance said they didn't get the payment called gave them the information they got it and got another letter months later saying it was canceled since January still called them again now they are saying there is no record of a phone called that I'm gonna have to request to get my insurance reinstated and pay $125 if the request gets approved and little did I know they had bad reviews so I guess I my have to find dental insurance somewhere else.

Cigna is trash. They deny everything and force you to jump through hoops for everything. Good luck finding top rate provider that accepts them. I'm ready to switch jobs just so I don't have to use then anymore.

I have been trying to submit a claim for my minor child for two years now. I have physically mailed and faxed it multiple times and yet they cannot find it in their system. They have responded via mail requesting a different code. When I send the different billing code I hear nothing back. I called to follow up and they magically can't find the claim or the response in their system. I am not unable to upload it online because I am not the subscriber, my 10 year old is and clearly I cannot create an online account under his name due to his age.

I rarely leave negative reviews, but my experience with Cigna has been beyond frustrating. What should have been a straightforward process turned into weeks of back-and-forth with no clear answers. Every time I contacted support, I was either transferred multiple times or given conflicting information.

Simple requests took far longer than they should, and I constantly felt like I had to chase them just to get basic updates. It honestly feels like the system is designed to wear you down rather than help you.

On top of that, transparency is seriously lacking — charges, approvals, and timelines are never clearly explained, which makes the whole experience even more stressful.

For a company that deals with something as important as health coverage, this level of inefficiency and poor communication is unacceptable. I expected reliability, but instead got confusion and delays at every step.

Would not recommend based on my experience.

Denied a covered claim . Submitted 3 times . 1st denied saying they had incomplete information. Spoke to representative who resubmitted. Denied and when called, representative said they had all information. Denied and when called, representative put me on hold while they contacted dentist. Came back to say the recieved the missing information. Denied again and when called,refused to tell me the information they needed.

Worst insurance company ever! Denies medication doctors order constantly and has a scam prior approval so called process. DISGUSTING company cares nothing about customer service which is outsourced or the health of the customer, or the doctor's request of proper medication for the patients. There should be laws against this type of insurance practice and scam type of operation.