City Accommodations RE Limited Opiniões 

501
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I was looking for properties and was contacted by Emilija. She was so nice and trying to find a place for me. I didn’t make a contract with Emilija but if I have a chance to move a house, I'm going t... Ver mais

Classificada 1 em 5 estrelas

I honestly want to reiterate, DO NOT USE THEM, they have absolutely no concern for the upset they cause and no morals, you will get burnt by them especially with licence to occupy contracts...avoid... Ver mais

Classificada 5 em 5 estrelas

Put an enquiry in on Thursday night in spare room, got a virtual viewing Friday lunch time. Dominik gave me additional information and went the extra mile for me given my particular circumstances and... Ver mais

Classificada 5 em 5 estrelas

Very much recommend! When I was struggling to find a room, Giulio helped very quickly. From offering a virtual viewing to make sure I didn’t fall behind other clients to meeting us in a heatwave to vi... Ver mais

Informações sobre a empresa

  1. Viagens e férias

Escrito pela empresa

Are you are looking for a long-term staying room in London? City Accommodations can be your one-stop solution. Our rooms are fully furnished and our contracts include all bills and Council Tax, and located in the most glamorous locations. We also make sure that the people you will be sharing your house with are young professionals like you.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

501 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,1

Todas as opiniões

(501)

34 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

WORST EXPERIENCE EVER, DO NOT USE!

Acting as guarantor for my step daughter.
Her room was badly flooded due to a broken pipe in the house.

I spoke to Natalia on the day, she promised to revert back with feedback and a solution but never did.
City Accommodation failed to provide an alternative accommodation or even provide an update on how long an assessment/repairs will take.

It's now been 5 day's and we've heard nothing back.
If we don't receive feedback and a resolution soon, we'll have to take legal action against them.

Extremely poor service, I do not recommend them!

2 de agosto de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

David gave a thorough viewing

David was quite thorough in his viewing showing me every part of the available apartments and answering my questions alongside sending reminders during the paperwork process.

Although David did not stick to the scheduled viewing time and kept me waiting for minutes due to his overlapping viewings.

10 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Houcine was easy to reach

Houcine was easy to reach, efficient and found me a place really fast that met my needs. The first place I viewed with him I didn’t like but I didn’t want to say anything but he was able to sense that and he didn’t pressure me or to try to hard sell that place, instead he asked what I liked and found me something else that I like. He’s very helpful even when I asked questions that wasn’t directly related to his scope in this process. Thank you

29 de julho de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Houcine did a great job with the…

Houcine did a great job with the viewing and helping me throughout the process of booking the room, as well as payment. I do think he’s very good at his job. Nevertheless, I do believe that an aspect to improve is maintenance. When I arrived to the room, there were multiple flaws to be fixed including the doorknob and the closet door (which was completely detached). I’m still waiting for these to be repaired. Apart from that, everything else has been pretty good.

20 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Great experience, I had the pleasure of (Houcine) Who assisted me even answered me question and needed outside working hours super helpful.

6 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Recommend it!

Very attentive from start to getting keys sorted out. Quick to respond and helpful. Thank you to Houcine, he looked after me very well and sorted everything out! Best regards!

12 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Houcine was amazing

Houcine was amazing. I had been messed about with property but he did make sure that I got the best deal possible

11 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

David Olmos has been amazing and always…

David Olmos has been amazing and always helpful for any questions that I have and makes the process faster. The experience has been great and he’s always looking after me from the beginning until the end when I signed the contract. I’ll recommend him for any letting agency purpose.

10 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Houcine was 100% on it

Houcine was 100% on it. Fully sorted me out. Would strongly recommend not just Houcine, but also City Accommodations for their quick replies, professionalism and for being client centred.

28 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I have had an extremely poor experience…

I have had an extremely poor experience with City Accommodations, namely with David Olmos and Houcine.

David was very efficient in ensuring that he took my money for the holding deposit for a house. He also got me to sign the Holding Deposit Agreement. Once I had paid this amount, I was then told by a different agent, Houcine, that the room had been given to another tenant that was interested. The agents held 2 holding deposits at the same time which is unlawful.

I was completely deceived by both agents and was lead to believe that by putting a holding deposit down, I had secured the property. They then allowed a different tenant to swipe it from me and completely disengaged with me afterward, not answering my calls or messages.

Do NOT engage with these agents. They have misled me and will work very quickly to get money off you without looking at other interested parties.

9 de julho de 2024
Opinião espontânea
logótipo da City Accommodations RE Limited

Resposta da City Accommodations RE Limited

Dear Ruby,

We are really sorry to hear about your disappointment, however we believe that you are misrepresenting the facts.
The room was originally booked by someone else and due to the fact that this client was unresponsive during the last stages of the referencing process and they went above the agreed timeline for finalising the booking, the room was re-advertised.
You were informed about all these circumstances. Few days later the client got in touch with us and completed their application, hence why we have refunded your holding deposit(on the same day when it was paid to us).
We preferred to proceed with the first client given that otherwise he would have lost all the money he paid for the booking.
Once again, we are sorry to hear about your dissatisfaction but we don’t believe anything wrong has been done on our end.

Classificada 1 em 5 estrelas

Incompetent

Would not recommend. Agents were very responsive and friendly but property management is very incompetent and unresponsive. They have no regards for your safety.

6 de julho de 2024
Opinião espontânea

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