Cladding Monkey Opiniões 

286
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I cannot recommend Cladding Monkey enough, my site team had a last minute change to a project and I ordered the materials online with no hassle it arrived the next day. I did make an initial mistak... Ver mais

Classificada 5 em 5 estrelas

I ordered kit to sheet out a bathroom, their prices are keen, the delivery prompt. It's a great product and I say this having experience with other brands and companies, simple to install, a compete... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very happy with both the product and the customer service. The cladding panels are a beautiful colour and look fantastic once installed. The quality exceeded my expectations, and the ordering process... Ver mais


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

286 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(286)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

We use cladding Monkey for all our…

We use cladding Monkey for all our cladding, the service is always great and staff are always happy to help us.

3 de dezembro de 2021
Opinião espontânea
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Resposta da Cladding Monkey

Thank you Alex your comments are greatly appreciated!

Classificada 5 em 5 estrelas

Great service

Great service! Thanks for all your help with this project guys.

1 de dezembro de 2021
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logótipo da Cladding Monkey

Resposta da Cladding Monkey

Thanks Lee!

Classificada 5 em 5 estrelas

First Class Company

This Company is a pleasure to deal with. We have found them reliable, helpful and informative. They know their products inside out and happily give expert advice. The products they supply are of excellent quality.

We would have no hesitation in recommending Cladding Monkey to anyone.

25 de novembro de 2021
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Resposta da Cladding Monkey

Thank you jane, we are really pleased that your are happy with the service and goods, we look forward to dealing with you again in the future!

Classificada 5 em 5 estrelas

I needed some cladding for my shower…

I needed some cladding for my shower cubicle but wasn't sure what trims I needed to get.
The lady I spoke to on the phone was really helpful, explaining the types of trims available and how to fit them.
I placed the order straight after the call and they arrived when they were supposed to. Cant ask for more!
Thanks again for your help!

24 de novembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Dont order from here

Joke of a company. Ordered cladding sheets. Driver did not deliver the sheets and made a signature up stating delivery was refused. Spoke to Christine which is worse than the driver, has promised to refund my money been over 16working days and no refund. Not replying to my emails? Absolutely disgusting service from cladding monkey.

24 de novembro de 2021
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logótipo da Cladding Monkey

Resposta da Cladding Monkey

Hi Hash Grill,

The courier advised us the order was clearly refused on delivery by someone at the address provided and sent back to us. As soon as it was received back we issued a full refund (the day before you left the review). We advised you all the way through the process including confirmation emails.

For any confusion/inconvenience we apologise.

Classificada 5 em 5 estrelas

The whole service and product…

The whole service and product experience has been good as ever with the girls in the office being very helpful to resolve my timing issues and enabling me to get my jobs done on time.

22 de novembro de 2021
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logótipo da Cladding Monkey

Resposta da Cladding Monkey

Thank you Andy!

Classificada 5 em 5 estrelas

Fantastic product with world beating service

All I can say I have been a kitchen & Bathroom fitter for 15yrs, quite often use this 1.5mm cladding in commercial kitchens, the standard of cladding & trims are perfect for the job and there are a lot of business that could learn from this companies service, fast accurate delivery, they do EXACTLY what they say and when they say it perfect company

22 de novembro de 2021
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logótipo da Cladding Monkey

Resposta da Cladding Monkey

Thank you very much Colin, we do try our best to ensure we provide a great service!

Classificada 5 em 5 estrelas

Excellent service

Great products, excellent customer service would highly recommend company and will continue to use them.

19 de novembro de 2021
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logótipo da Cladding Monkey

Resposta da Cladding Monkey

Thanks Andrea!

Classificada 5 em 5 estrelas

Great company to deal with

Great company to deal with, delivered when expected
Hygiene boards nice quality & impressed with the adhesive!

18 de novembro de 2021
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logótipo da Cladding Monkey

Resposta da Cladding Monkey

Thank you Lee, we are pleased you are impressed with the products.

Classificada 5 em 5 estrelas

I cant rate this company high enough…

I cant rate this company high enough they got me out of a hole today and even helped with the shipping costs. I had an answer within minutes and was shipped out in the next 30 minutes. Amazing service will definitely use again , thanks to everyone you've saved my reputation today !!

15 de novembro de 2021
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Resposta da Cladding Monkey

Thank you Sean, your comments are greatly appreciated, we do try!

Classificada 1 em 5 estrelas

Never ever order from this company

Never ever order from this company, they have no concept of customer service. Never deal with a guy whose name rhymes with Eve he is incompetent to say the absolute least. Ignorant and unhelpful. Their products are sub standard and they have the audacity to charge £30 per delivery. I asked them to add to an order placed this morning, so i wouldn't have to pay another £30 for delivery but they said they couldn't as it had already left them?? 3 hours later?? ok fair enough, since i have spent almost £4000 with you guys in less than 2 weeks, can you give me a discount code for £30 so i could save on delivery this one time? ah no This customer rep is shockingly bad at his job and dismisses any type of customer service basic protocol like being polite, or treating customers with respect or even valuing customers. After reading their replies below it seems 2 things are very clear 1) the whole management and company have a disregard for customer service 2) had they spent half the time actually training their staff that customers pay the bills and to have some level of customer service then we would not be here where we are today 😂

I only tried to order from them again because as i said i had already spent almost £4000 and needed the same product for the walls but i would never use them again based on The guys name that rhymes with Eve 😂😂 service and the poor quality of product.

AVOID at all costs, ignore the good reviews they are planted, read the poor reviews, that's an accurate description of their business.

Edit: like I said avoid at all costs instead of admitting they employ sub standard staff like (you know who I’m referring to) , they slander the customer. Customer service of the highest standards!!!

Edit 2: after using profanity in their reply to me, they were forced to change their reply hahah shows you exactly what type of company cladding monkey are. Like I said AVOID AT ALL COSTS.

Edit 3: more slander, course you did. Nothing to do with the fact that Trust Pilot check reviews and look unfavourably to swearing or profanity, in which case your reply would have been taken down and hence you had to re do it. Excellent representation of yourselves guys, swearing on reviews and then having to change them 😂. This should honestly tell you everything about the customer service level from these guys.

Edit 4: guys they are still on it with this review, it’s 10pm and they are still trying to get me to change the review. And as a further update I have mildly burnt my risotto, hope your happy lads, it’s burnt risotto for me since you guys can’t treat customers right 😂😂

15 de novembro de 2021
Opinião espontânea
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Resposta da Cladding Monkey

We have never had the displeasure of such a rude, awful customer as this one. Abusive and offensive to Steve as he was unable to offer him free delivery and put the phone down.

We will not tolerate any abuse at all and his order was refunded and cancelled.

*We chose to remove what you called Steve on the phone as we did not want to be seen on your level I'm afraid.

Classificada 1 em 5 estrelas

AVOID AT ALL COSTS

AVOID AT ALL COSTS - I ordered some cladding sheets which failed to arrive (despite paying for 2-3 day delivery). After 11 attempts to get hold of someone, I finally had a voicemail left telling me that my items would be with me the next day (but no apology). Surprise surprise - They didn't turn up. After another 14 calls and 3 emails, I was eventually sent a refund but still no apology. Chaotic and inefficient outfit. AVOID.

14 de novembro de 2021
Opinião espontânea
logótipo da Cladding Monkey

Resposta da Cladding Monkey

Thanks for the feedback, we will endeavour to improve the service.

Classificada 1 em 5 estrelas

Placed an order over a week ago

Placed an order over a week ago, paid for 2to 3 days delivery, still waiting……. Customer service is very poor, not helpful with no urgency to rectify and get the order fulfilled…… very disappointed

23 de outubro de 2021
Opinião espontânea

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