ClassicMovieStore.co.uk Opiniões 

107
TrustScore: 1.5 em 5

1,3

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Classificada 1 em 5 estrelas

Fake cheap copy DVDs - no box - total scam !! DO NOT waste your money ordering from this site - I’ve complained and been totally ignored 😡🤬

Classificada 1 em 5 estrelas

Scam site - you won't receive any goods and they can't be contacted. The phone number doesn't exist and the email creator on the website is rigged not to work through a fake Captcha box. The giveawa... Ver mais

Classificada 1 em 5 estrelas

After 2 weeks waiting for delivery I tried to contact. There is no phone number and the contact section has disabled the reCAPTCHA so it is impossible to send messages. Got an immediate refund from... Ver mais

Classificada 1 em 5 estrelas

as others have stated this is a scam site. no orders posted. no emails answered and messages are im possible as their web page is delibderately fixed so it will not work. no phone number either. have... Ver mais

Informações sobre a empresa

  1. Clube de vídeo

Informação fornecida por diversas fontes externas

Classic TV DVD box sets and movies, watch old time classics like Only Fools and Horses, Fawlty Towers, Dads Army and more


Informações de contacto

1,3

Muito mau

TrustScore: 1.5 em 5

107 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,3

Todas as opiniões

(107)

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Classificada 5 em 5 estrelas

Great website for classic tv boxsets

Great website for classic tv boxsets. Have just received my latest order of a complete set of Minder at over £10 cheaper than Amazon and in time for our Minder night!

Have used this website a few times now and they email out some great offers, have always been helpful and the delivery times are lightning fast. Recommended .

10 de agosto de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

I have been buying my dvds from…

I have been buying my dvds from Classicmoviestore now for 8 years... I think I have around 15 orders from them and they are my go to website for buying box sets... the delivery has always been super fast and the DVD’s have been well packaged and arrived in boxes. They have always replied to my emails quickly and more importantly very helpfully. Can’t rate this site enough.

8 de agosto de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

Dvds never came.

Dvds never came.
Offered compensation however not compensation received.

DO NOT BUY FROM THIS WEBSITE.

Was contacted only after the review was seen on TrustPilot-even after serveral emails.

The DVDs were a birthday present gift. Even though the same Dvds were avaliable on the website and I requested another copy of the DVDs in time for the birthday. The vendor was not interested and only interested in trying to improve my review on here. So was unwilling to provide another set of DVDs.

Seriously JUST USE AMAZON, customer Service is beyond poor from this site.

1 de agosto de 2018
Opinião espontânea
logótipo da ClassicMovieStore.co.uk

Resposta da ClassicMovieStore.co.uk

Hi James. You have been refunded in full, however this will take 2 working days to show back on your card. Please contact us at the contact us page of your site, if you have any further queries.

Classificada 3 em 5 estrelas

Okay if you disregard the 3rd class post

Well, give Jack his Jacket ... despite the usage of 3rd class postage for delivery ............................................................
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.............................................................................................................. when it did turn up it was what he said it was ....although 10 days is stretching it as far as delivery times go and I don't see what was so hard about just supplying a tracking number...

26 de julho de 2018
Opinião espontânea
logótipo da ClassicMovieStore.co.uk

Resposta da ClassicMovieStore.co.uk

Hi Anthony Miller.

The tracking number for your Royal Mail parcel is 320159399000048F23A47 and Royal Mail currently say: An update will only be provided when we attempt to deliver your item

This was posted on Friday as you can see in your account, and today would class as the 4th working day. The email I had sent you was yes to confirm your address is perfectly correct and to suggest that these will show up any day. I would ask that if this does not show up in the next few days you could email us back.

Classificada 2 em 5 estrelas

Ordered two weeks ago and still no…

Ordered two weeks ago and still no parcel!!

I placed an order well in advance on the 8th July order #88873 which still hasn't arrived yet! I placed the order so it would arrive with time to spare and to date nothing has been delivered. I got a confirmation of dispatch and the website states it is 3-5 day delivery. However that is far from true.
The number on the website rings out even though they state they are open on the website between normal business hours.
I have emailed and had no response. Is this even a real company?!

18 de julho de 2018
Opinião espontânea
logótipo da ClassicMovieStore.co.uk

Resposta da ClassicMovieStore.co.uk

Hi sorry to hear this. I have looked back through our emails, and the first email we have from you was at 4.48pm, and you left this review 7 minutes later at 4.55pm. It will usually take us longer than this to reply to emails, we suggest a working day fairly often, as we do not use off shore customer support.

I have just checked the tracking on your parcel and emailed this to you, and would ask that you reply to our emails to get this resolved. Cheers Phil

Classificada 3 em 5 estrelas

hi im writing this review as there…

hi im writing this review as there seems to be no other way to get hold of you.. i placed an order last monday for south park dvds and desparately need them for wednesday if possible if you could plaese get back to me on how long they will be thank you bonni

21 de maio de 2018
Opinião espontânea
logótipo da ClassicMovieStore.co.uk

Resposta da ClassicMovieStore.co.uk

Hi Bonni. Thanks for your order and feedback. We cannot look up your order via a review site with just your first name sorry to say. I would recommend emailing us at the contact us page of our website with your full name, order id, and or email address so we can find your order. As this was a while back I assume these just arrived and everything was in order. Thanks again for your order.

Classificada 5 em 5 estrelas

I was awaiting my order... but issue has been resolved

The company contacted me and resolved my issue, I received my order and I am very pleased

21 de maio de 2018
Opinião espontânea
logótipo da ClassicMovieStore.co.uk

Resposta da ClassicMovieStore.co.uk

Thanks again for your order. Sorry it would seem our website went down for a brief period of time and is back up. Feel free to contact us via the contact page should you have any issues.

Classificada 1 em 5 estrelas

This company is a total ripp off and not

This company is a total ripp off and not to be trusted. I ordered a box set, which never arrived. Stay as far away from them as possible.

5 de março de 2018
Opinião espontânea
logótipo da ClassicMovieStore.co.uk

Resposta da ClassicMovieStore.co.uk

Sorry your order has been refunded in full and cancelled. We are always happy to resolve any issues, but as a company have a zero tolerance policy on threatening or abusive behaviour. Sadly your emails today would come under this.

Classificada 4 em 5 estrelas

SERVICE INITIALLY NOT GREAT BUT DID IMPROVE

We did not receive our order of £139 worth of DVD's and after waiting 2 weeks contacted the company. They were a birthday present and had not arrived in time for the big day, so we were quite disappointed. We could not get hold of anyone on the phone and did not get any response to our emails, however, they did respond quickly to this review (now amended). They sent out a replacement set which we received a few days later. A month on and the first set has still not turned up. On receipt of the replacement set we noted that the DVD's were in total, more expensive than had we bought them separately from another site. Unfortunately the website did not provide enough details for us to make clear comparisons before we placed the order. We queried this with the website representative who offered a very poor justification. However, he did offer us a complementary DVD as a gesture of goodwill, which arrived today. In summary, our experience was not great initially but did improve. The lack of response to phone calls and emails was very frustrating and from a customers perspective not acceptable. However, they did respond quickly to our negative review and certainly resolved our problem as quickly as they could.

21 de fevereiro de 2018
Opinião espontânea
logótipo da ClassicMovieStore.co.uk

Resposta da ClassicMovieStore.co.uk

Sorry to hear this. Your dvds were posted out last Monday with the free delivery service which we do suggest is around 3-5 working days. When I checked your tracking yesterday the Royal Mail track and trace was showing me a white screen, so as we had not heard from your since your message I did email you 'stating I assume these have turned up now?' If they had not I would ask to reply to my email and if you have done so since yesterday this will be replied to today, and we can get this resolved. If you cannot get through on the phone if you please leave a message we would call you back the same working day.

Classificada 5 em 5 estrelas

Rapid Delivery

I am a great fan old old tv series and this place has all the best ones at the lowest prices. I ordered All Creatures Great and Small cheaper than anywhere else and it was delivered well packaged within a few days... no problem shopping.. will be back for more when I get paid.

9 de fevereiro de 2018
Opinião espontânea
Classificada 2 em 5 estrelas

i thought you should know that the …

i thought you should know that the Dragonball Z description needs changing. The website says 7 seasons is the complete lot but it isnt. Im missing season 8 and 9

9 de fevereiro de 2018
Opinião espontânea
logótipo da ClassicMovieStore.co.uk

Resposta da ClassicMovieStore.co.uk

Hi Halina, can I request that you email us directly to resolve any issues at the contact us page on our site. Our website says: The complete 7 seasons on 42 dvd's. You have exactly this, there are also 3 different sized images of what you have ordered and received. However we want you to be 100% happy with what you have ordered to please do contact us directly.

Classificada 5 em 5 estrelas

Always get my dvds from here

Always get my dvds from classicmoviestore. I love the idea of using a tax paying retailer as I am fed up with big faceless corporations with poor customer service.. all of my orders have turned up on time and if I ever email I have always had a useful reply to my email within a day.. this place has all the old classic tv series I love from yesteryear and we have a huge list to buy from them... the only problem is you end up spending too much.... but it's much better getting them like this and being able to view them when you want without all the adverts... thanks again for your great service.. one happy customer.

28 de dezembro de 2017
Opinião espontânea
Classificada 2 em 5 estrelas

Very Flakey Service!

I ordered some DVDs on 23rd Nov. After about 15 days I emailed to them to say they hadn't arrived, but I said that there were fiestas here (I live in Spain), and would hang on a bit longer. The DVDs didn't appear. I emailed again. They wrote and told me my email was blank, It had the 'Dear & Regards', but no message???. The ONLY time I've ever had that happen before was, about a year ago, when I wrote to classicmovies.co.uk to say a DVD had not arrived. Strange. This will be my last order if it arrives at all.
(I tried phoning last time but was always an answering machine, so I didn't bother this time. It costs too much from Spain.)

In reply to your reply. The post office here did not leave a card or, fairly obviously, I would have gone to pick up the DVDs. Did you speak to the post office, hows your Spanish? And yes I did check with the post office several times and they confirmed it was not there. Which means they lost it, and when it was found they sent it back to save face.
You sent a replacement you said: what happened to that, did that get lost as well or did they leave me a card - and again I couldn't be bothered to pick the parcel up from the post office?
AS for your international courier service, starting at £20. I have art materials sent here from the UK, which are often much bigger than a box of DVDs, for around £7.00 - £10.00, so I suggest you research your couriers in a bit more depth.
Many thanks for the refund, which I have since received.

21 de dezembro de 2017
Opinião espontânea
logótipo da ClassicMovieStore.co.uk

Resposta da ClassicMovieStore.co.uk

Hi Andy and thanks for your order. Sorry to say but yes the international airmal to Spain usually takes 10-15 working days but is not classed as lost until 30. So tecnically this is not classed as lost yet... However I would suggest that you confirm to us that your delivery address is perfectly correct and that these are not at your local postal office. If these do not show up within this time please let us know and we will resolve this. Regarding your email issue, it seems to be a common problem with Hotmail emails, and I would argue that this is not an error at our end.

Should you require items faster than airmail we can offer international courier services, but they start at £20 and not the £5.99 that you have paid.

As an update to this your parcel was returned to us with not called for stickers on the front, we have sent you the images of this to prove this to you. The parcel was waiting for you at your local sorting office, and your local postal office claim that you were left a card and you did not collect this. We also asked you to confirm you had checked your local sorting office. We have however refunded you in full.

Hi Andy, as you say the Spanish postal service have failed us both here, your dvds have been returned to us in the UK with 'not called for stickers' all over them, and we have refunded you in full. If you have any further questions feel free to contact us directly at the contact us page of the site.

Classificada 1 em 5 estrelas

I ordered a dvd box set from them for a …

I ordered a dvd box set from them for a Christmas present for my wife on November and I did not receive the item so I emailed them and after a bit of chit-chat back and forth they said that they will send a replacement I haven't received the replacement as of yet and it's now only 5 days until Christmas I have tryed calling constantly just keeps ringing out left a message to call me back ASAP and also emaild them and still no reply the customer service is appalling and I won't rest until I get ether my box set or refund.

20 de dezembro de 2017
Opinião espontânea
logótipo da ClassicMovieStore.co.uk

Resposta da ClassicMovieStore.co.uk

Hi Andrew, sorry you feel this way we have emailed you back earlier today before you left this review with your Royal Mail tracking number for these posted items. If you cannot see this email I would check your junk folders or spam settings. These have gone out well before the last posting dates, so will be with you before Christmas.

Classificada 2 em 5 estrelas

In reply to you’re response

In reply to you’re response regarding my order I did not have any email from in my junk folder from you until today. Also if the item has been dispatched why have you not taken the payment? This has been showing as pending since last Thursday which the credit card company said was unusual.

18 de dezembro de 2017
Opinião espontânea
logótipo da ClassicMovieStore.co.uk

Resposta da ClassicMovieStore.co.uk

Glad to hear you can now see our emails feel free to reply to the email and we can continue our support there rather than emailing you via various platforms.

Classificada 5 em 5 estrelas

Wise choice

The full Norman Wisdom collection arrived and soon after I was enjoying the unique on screen relationship between him and the great Edward Chapman. Great memories.

Stan

15 de setembro de 2017
Opinião espontânea
Classificada 2 em 5 estrelas

Little House on the Prairie Boxed set

I am still waiting for the rest of my order for the Little House on the Prairie Boxed set,which I ordered and paid for up front in December 2016, which is 9 months ago. I have rang many times about this and have been promised and promised Season 7, which is the one missing. I only received Season 3 a few weeks ago, also outstanding since Dec 2016. I DID state when I ordered them that they were for a Christmas gift. Guess I should have stipulated which Christmas I wanted them for. Like others, I have been ringing about this, but there is no longer a recorded message where I can leave them a message.

14 de setembro de 2017
Opinião espontânea
logótipo da ClassicMovieStore.co.uk

Resposta da ClassicMovieStore.co.uk

Hi B Stanfield. Sorry to hear this, As per the contact us page on the website we are not offering phone support at the moment and ask people to contact us via the contact us page to get issues resolved. It would be best to contact us via our contact page and also read any notices on our website.

The notes we have were that we offered you a refund, but you indicated you would rather wait. I will get you refunded for this missing set now. Sorry it seems that the manufacturer is re-negotiating the license on these, hence the long delay.

Classificada 2 em 5 estrelas

I ordered some dvds

I ordered some dvds, as it's only been 6 days since they despatched them, it is a bit too early say they have got lost. I tried the phone number on the website but it just keeps ringing with no option to leave a message. I sent them 2 emails so all I can do is wait for a reply. I just want them to satisfy me that they are listening to me, if I get to speak to someone or receive a reply I will be a bit less worried. Am a bit disappointed.

5 de setembro de 2017
Opinião espontânea
logótipo da ClassicMovieStore.co.uk

Resposta da ClassicMovieStore.co.uk

Hi Angela, Sorry you feel disappointed. I have checked and can see you first emailed us at 12.45pm, then again at 1.11pm and then have left us a bad review at 2.07pm. We do normally take more than an hour to reply to emails sorry to say. We suggest emails will be answered within a working day. The reason it has taken 1 hour to reply to you here is that I have been trying to find our login details for Trustpilot for an hour to try to reply to you here as well as email.

Our contact page specifically says next to the box you emailed us from today that we are not offering phone support today. This is why you have not received phone support.

The free delivery you have selected is 2nd class Royal Mail so we suggest 3-5 working days for delivery. Today will be the 5th working day so I would suggest maybe emailing us back if these are not with you at the end of today.

Classificada 5 em 5 estrelas

Exceptional service

We live in Montreal, Canada which is part of Region 1 DVD code. Years ago we decided to buy a DVD player that could play Region 2 DVDs as well. Classic Movie Store was a big part of this decision. When we looked at the fantastic collection of box sets and compared their prices with prices from North American sources, we rapidly saw that the machine would pay for itself in no time (which it has, many times over). We have been buying from them ever since and have never had the slightest problem. Great selection, prices and low shipping costs - what more could you want. People usually write only to complain but our last order arrived three days after we placed it and we were so pleased that I thought someone should say so.

10 de fevereiro de 2017
Opinião espontânea

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