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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery. Update, looks like I'm not getting the replies, not in spam... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

How can you ask for a review when I've not got the pre ordered product I purchased. Not even a shipping confirmation or proper expected delivery time not just "Mid Jan" which has well and truly pa... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

As per your delivery was fast and correct. Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds... Ver mais

Classificada 5 em 5 estrelas

I’ve used Cloudstix a long time now buying everything from flavours to ecig hardware and have never had an issue. Their prices are competitive and even on the cheapest delivery option, items are recei... Ver mais

Informações sobre a empresa

  1. Loja de cigarros electrónicos
  2. Loja especializada em baterias
  3. Loja de cigarros eletrónicos

Sobre Cloudstix

Escrito pela empresa

Cloudstix is a brand formed in 2013 by vapers for vapers having become frustrated by either the unrealistic high prices from some vendors or the non genuine low ticket items supplied by others.

We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.

Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.

We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.

With Cloudstix dedicated customer service team you are without doubt in the best hands possible.

Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
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3 estrelas
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1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Enormous thank you 😊

I am disabled & very often phone June or Katie from the Pemberton branch, for advice & help. I started using cloudstix when I stopped smoking 3 years ago & wouldn’t dream of going anywhere else.
I contacted the shop initially to ask what mg I would require & what would be the most effective starter kit. The ladies have a wealth of knowledge, they NEVER make me feel like I am taking up their time. They know me by voice now & know who collects my items, they make me feel, like I am their only customer & to me that is invaluable.
My ecig has recently stopped working & the one I have always used, is no longer available. Katie went through all the pro’s & con’s of alternative’s, with so much patience, allowing me to ask as many questions necessary. The new ecig wasn’t in stock in Pemberton, she contacted others in the area, promising to call me back. As expected she called me back & had arranged for one to be sent to their Pemberton branch.
When I spoke to June & thanked her, she said, ‘we are just doing our job.’ I very much disagree, being disabled, I often feel a burden, never once have June or Katie made me feel this way. They go above & beyond customer service, to give the help & advice needed, especially to someone who is unable to visit the shop personally. It is down to their friendly, yet professional service, that I would never use anywhere else. Thank you June & Katie for all your help over the years, you are both amazing and an asset to the cloudstix team.

11 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

poor service

order placed on the 28th Oct with a 4-6 day delivery. contacted them in the 6th Nov to be told it was shipped in the 31st and it was royal mails fault! package arrival (poor cheap packing) on the 8th Nov with the lable showing only shipped on the 5th Nov.
so either Darren Sharples is lying, or his collueges have dropped him in the Sh1t....

8 de novembro de 2024
Opinião espontânea
logótipo da Cloudstix

Resposta da Cloudstix

Nick, we have emailed you this morning with a full explanation of this incident.

We have gone above and beyond for you here, but you have failed to mention any of that.

Alas, we cannot please everyone, we wish you all the best, may you have a lovely end to 2024 and a successful 2025.

Classificada 2 em 5 estrelas

Ordered my items a week ago still not…

Ordered my items a week ago still not got it very disappointed went to the shop and was told the item is out of stock so if that is the case why didn’t it mention it on the site very disappointed

27 de outubro de 2024
logótipo da Cloudstix

Resposta da Cloudstix

James our online store is different to the stock we have in store… our online system would have emailed you.

Please check spam folder.

Our team shall contact you tomorrow and chase this up.

Classificada 3 em 5 estrelas

Coils a bit to quick to burn out 3 of…

Coils a bit to quick to burn out 3 of them lasted only 3 days even at 20 watts won't be buying again

30 de setembro de 2024
logótipo da Cloudstix

Resposta da Cloudstix

David, you have reviewed the product which is not made by us....

You have not mentioned our service (free shipping) or customer service and in addition you have not emailed us or called us to give us a chance to look at the coil situation.

We are very good but cannot sense when you are not happy with a product, so we rely on you telling us and giving us a chance to put it right.

There are many reasons why your coil could burn out. Your E-liquid, your wattage can be too low as well as too high...

Happy to go through this with you if you reach out to us.

Classificada 4 em 5 estrelas

As per your delivery was fast and…

As per your delivery was fast and correct.
Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds of smoke up. Have you a recommendation of something similar to k3 shock. Pen that parts and batteries are kept in stock.

2 de outubro de 2024
Classificada 5 em 5 estrelas

A great local shop and a great online service

My last online purchase was flawless but there were delays with the one before that, the delay was caused by delays from their suppliers. However, I emailed Cloudstix around midnight and got a reply in about 5 minutes. I was treated very well and even got a telephone explanation and expected delivery date. I have also been to the shop in Chorley a few times and bought liquids and a new E-cig. I have been treated very well there and the shopkeeper was friendly, knowledgeable and efficient.

16 de julho de 2024

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