Coal Drop is well organised 'had to re-arrange my original delivery date with no hassle and it came within the time specified ,and one huge plus that I have not had from my last two coal suppliers, it... Ver mais
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Coal Drop have an excellent customer communication service they rang me up about 20 mins after i placed the online order saying the order could be delivered in 3 days or i could choose my own delivery... Ver mais
Amazing service by tom at coal drop . Ordered on the Friday delivery by Tuesday. 1st time I have used them great service. Pleasure doing business with you. Thanks ian
Easy ordering and delivery Delivery was confirmed by telephone and they considered access ahead of arrival All staff friendly and helpful. Very professional, will use them again
Informações sobre a empresa
- Serviços de aquecimento
- também em
- Empresa de combustível sólido
- Fornecedor de carvão
- Fornecedor de lenha
Escrito pela empresa
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
Informações de contacto
Reino Unido
- www.coal-drop.co.uk
4,9
Excelente
168 opiniões
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No. Communication
Only issue was I was told driver would call 30 mi uses before delivery but instead he turned up and dropped the load when I was not there leaving me to man handle 1 ton of call 50 yards which at 70 years of age was no easy task
19 de setembro de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your honest feedback. We're really sorry to hear about the delivery issue and the inconvenience it caused you. We always request that drivers call all our customers at least 30 minutes before their arrival. However, as most of our deliveries are fulfilled by 3rd party couriers, we can't guarantee the drivers of these delivery companies will follow their given instructions, to the letter. Once fuel orders leave our coal yard we have no direct control of your order's journey to you. None-the-less as you our our customer we sincerely apologies for the inconvenience this caused you. Your experience matters deeply to us, and so we’ll be reviewing communication from your local depot to ensure better communication going forward.
We appreciate your patience—and truly hope to serve you again in the future.
Quality and fast
Very helpful, friendly and great customer service, highly recommended 👍
25 de setembro de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your kind words and recommendation! We’re glad you found our team helpful and friendly—it’s exactly the kind of experience we strive to deliver.
Hoping to serve you again in the future.
Phone called with time it was on his…
Phone called with time it was on his way and called to tell me when he would arrive perfect service
25 de setembro de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thanks for the lovely feedback! We’re glad the delivery updates worked well for you and that everything arrived as expected.
Appreciate your support—hoping to serve you again in the future.
Happy with the coal
Happy with the coal
Happy with the service I received from the phone conversations I had with them.
Very disappointed with the delivery as this was cancelled on the day it was one stop away which I could not understand also I had to wait 3 days to get my order still having to chase this which was not good .. thank you.
12 de setembro de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your review. We're really pleased you were happy with the coal and our phone support, but we’re genuinely sorry about the complications caused by the delivery depot's decision to cancel the delivery. I understand how frustrating this was for you. I hope that Coal-Drop's direct intervention, which resulted in us collecting your fuel order from the problematic depot and delivering it to you personally, helped to alleviate the inconvenience. We will always strive to resolve any problems that arise to ensure our customers are satisfied.
Thanks again — and we hope to serve you again in the future.
Great customer service
Nice website and really friendly and helpful staff. They went above and beyond my expectations.
18 de setembro de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for the kind words! We’re thrilled to hear you found the website easy to use and that our team exceeded your expectations. That means a lot to us.
Hoping to serve you again in the future.
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thanks so much! We’re glad everything met your expectations and truly appreciate the recommendation.
Hoping to serve you again in the future.
My first order
My first order and I was very pleased
Came the day I chose for delivery and the lorry driver was very pleasant
Not an easy delivery because of narrow lanes
16 de setembro de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your lovely review! We’re so pleased your first order went well, especially given the tricky delivery route. The driver did a great job, and it’s wonderful to hear it made a difference.
Thanks again—hoping to serve you again in the future.
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for the 5 star review, however I feel your comment is a little conflicting with the rating. I just wanted to clarify that your order was received on 1st September and you requested for the delivery date to be on 24th September. Your order was fulfilled and delivered successfully, as planned, on the 24th September. Which is why your order hadn't yet been received on the 23rd September, when you left your review.
All of us from Coal-Drop want to thank you for your custom and your 5 star review. We will always to our very best to meet the needs of our valued customers.
We hope to serve you again in the future.
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thanks for the great feedback! We’re glad you found both our pricing and service to be excellent—it’s exactly what we aim for.
Hoping to serve you again in the future.
From order to delivery first class 👍
4 de setembro de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you! We’re delighted to hear everything from ordering to delivery was first class. Your support means a lot to us.
Hoping to serve you again in the future.
Coal drop did an excellent job of arranging Coal delivery to our home.
Coal drop did an excellent job of supplying very competitively priced Oxbow Red, with excellent customer service along the way. They very patiently understood our delivery needs and took time to arrange these so that they arrived, ready and perfectly placed for storage, just as we needed. Great work by Tom and Phil - they really helped.
29 de agosto de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for such a detailed and thoughtful review. It was a pleasure working with you to get everything just right, and we’re so glad our team could meet your delivery needs. Your kind words about Tom and Phil are truly appreciated.
Thanks again—hoping to serve you again in the future.
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thanks for your feedback! We’re glad you found the coal competitively priced and the delivery convenient.
Hoping to serve you again in the future.
Absolutely no complaints
Absolutely no complaints. Kept me updated, friendly and polite. Very impressed.
31 de agosto de 2025
Opinião espontânea
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your lovely review and kind words. We always strive to provide the best service possible. We hope to serve you again in the future.
Goods delivered with a smile
My drive is quite uneven but the electric sled allowed the driver to get right up to my garage door saving me a lot of energy, Thanks
21 de agosto de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
You're most welcome Gary and thank you for your kind and generous feedback. We hope to serve you again in the future. 👍
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your great feedback and review. We look forward to serving you again in the future. 👍
Getting winter ready
i have never used this company before, but i will without doubt be using them again. So helpful on the phone and the delivery was perfect. Helping with unloading and stacking was a big bonus.
24 de julho de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your wonderful review and for your lovely comments - we really appreciate it. Get back in touch when you need another supply of fuel.
Easy online ordering
Easy online ordering. Delivered early good communication from courier.
21 de julho de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thanks Julia for your 5 star review. We're super pleased you had a first-rate service from us. Come back to us when you need your next delivery of fuel - Many Thanks ☺️
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for the great feedback. We look forward to serving you again in the future.
Arrived on time ,great fuel very little…
Arrived on time ,great fuel very little ash content .Purchased last year and purchased again because of quality of oxbow Excel fuel staying in overnight
16 de julho de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your great feedback. Oxbow Excel is a great fuel and we are thrilled you had a great experience with us. We look forward to serving you again in the future.
Second time we have used Coal Drop and…
Second time we have used Coal Drop and will not hesitate to use again. Prompt delivery and good communication.
Thankyou see you again next time
10 de julho de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your wonderful review. We're thrilled you've had your 2nd successful fuel delivery from us and we look forward to hearing from you when you need to order more. ☺️
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