Coal Drop is well organised 'had to re-arrange my original delivery date with no hassle and it came within the time specified ,and one huge plus that I have not had from my last two coal suppliers, it... Ver mais
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Coal Drop have an excellent customer communication service they rang me up about 20 mins after i placed the online order saying the order could be delivered in 3 days or i could choose my own delivery... Ver mais
Amazing service by tom at coal drop . Ordered on the Friday delivery by Tuesday. 1st time I have used them great service. Pleasure doing business with you. Thanks ian
Easy ordering and delivery Delivery was confirmed by telephone and they considered access ahead of arrival All staff friendly and helpful. Very professional, will use them again
Informações sobre a empresa
- Serviços de aquecimento
- também em
- Empresa de combustível sólido
- Fornecedor de carvão
- Fornecedor de lenha
Escrito pela empresa
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
Informações de contacto
Reino Unido
- www.coal-drop.co.uk
4,9
Excelente
168 opiniões
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Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind review. We always aim to give the best service and look forward to serving you again.
The best price for what I wanted
The best price for what I wanted. 20kg of excel coal, I can't lift 25kg bags by myself...why don't more brands do that size? Had some issues with the check out on my phone so transferred to the laptop. £10.80 was charged for delivery. As I don't live in the back of beyond, but on an A road, could not understand the charge. Gave Tom a ring. He could not understand either. He checked and all the pallet firms they use charged for my area of Wales! Such a good price I went ahead. Tom phoned me back and said none of them understood the charge so they would pop in some of the fancy fire lighters for free. Excellent Customer service!
27 de junho de 2025
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your wonderful review. We're thrilled you had a great experience buying your smokeless fuel with us and we always try our best to look after all our customers to ensure they get the best and fairest deals. We look forward to serving you again in the future. Many thanks ☺️
Customer service outstanding
Without using a lot of words to describe in small detail just how good Coal-Drop’s service is, well over and beyond what I had expected, the price was by far the best I could find for a particular brand of smokeless fuel I was looking for. Just check out their web-site and compare their prices with that of other fuel suppliers. I cannot recommend them enough.
17 de março de 2025
Opinião espontânea
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your exceptionally complimentary and kind feedback. We strive to provide the best prices and customer service each and every time. We're so glad you're happy with our service. Get back in touch when you need another delivery of smokeless fuel. ☺️
Fantastic customer service and premium product
Highly recommend for quality smokeless coal. From initial enquiry to receiving my order, I am very impressed. We have a rayburn to heat our home and I needed to make sure I found good quality coal at a good price. I initially purchased through another popular company as they had good reviews, buying their economy coal which I found to not burn very hot, didn't last long, produced a lot of ash and always arrived wet or damp taking ages to dry out. With coal-drop, I enquired about which coal would be best for my situation and was provided with a personal response from Tom who was very helpful. When I eventually placed my order for their Premium Multi Coal, Tom called me to discuss delivery arrangements making me feel valued as a customer. Then the coal arrived and what a difference! The Multi coal is superb, definitely premium as Tom described. The coal is large, burns hot for longer, I only have to empty the ash pan once or twice a day, depending on how much I use and wasn't wet in the sacks when it arrived so I could use it straight away. Thank you so much, will definitely purchase again.
3 de fevereiro de 2025
Opinião espontânea
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