I used to order from here some years back but was a little apprehensive after seeing the more recent negative reviews. Bit the bullet anyway and put through an order recently and everything pretty muc... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I used to order from here some years back but was a little apprehensive after seeing the more recent negative reviews. Bit the bullet anyway and put through an order recently and everything pretty muc... Ver mais
A empresa respondeu
I think they have amazing customer service. I got charged 72 euros customs due to them submitting a wrong invoice and they reimbursed the whole amount to me! They are very helpful and reply very fast!... Ver mais
A empresa respondeu
I've ordered through them many times, just had an issue of an uncentered pupil hole. It blurred my vision. Instead of inquiring, they blamed me for the blurriness. Said they believed their opinion but... Ver mais
After paying the expensive shipping+ custom tax only to receive the wrong item! No contact phone number on the site. Can’t reach support. No legit business has no customer support! Please don’t waste... Ver mais
Hi, we’re COLORCL! 💕 COLORCL.COM is operated by INTERCL CO., LTD, and we’re the home of SIESTALENS — colored contact lenses made for every mood, style, and little moment of self-expression. Whether you love a soft, natural look or want to try something a little more bold, SIESTALENS offers a variety of colors and designs to help you find the look that feels most like you. ✨ We ship our lenses to customers around the world and always aim to make your shopping experience easy, reliable, and enjoyable — from choosing your favorite lenses to receiving them at your door. Thanks for stopping by and being part of our COLORCL community! 💗
64 Galsangyo-ro, Baebang-eup, 31477, Asan-si, Coreia do Sul
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Colorcl has the best customer service I’ve experienced! Any issue I’ve ever had with them has been resolved in a friendly and professional manner. I’m always happy with every purchase and their contacts are amazing, they look very natural and are comfortable as well. 100% recommend. Oh btw they changed their customer service email, if you have issues contact support@colorcl. c o m, they reply within a couple hours. There’s no spaces in “com” but for some reason I couldn’t post an email address.
I have never left a bad review on any company in my life because, companies have always reached out to resolve issues.
I ordered a pair of colored contact lenses and they have been shipped to the wrong address.
I went to the address they were shipped to and the home owned stated they had not received anything .
I then went to the USPS where they stated they had nothing for me.
I reviewed my confirmation email and the company did send my lenses to the wrong address.
Seems like an easy fix to resend my order right?
I ave sent several emails and tried finding a number to call but it appears they dont even have a customer service department???
Nobody has even reached out to me to try reconciling the situation.
I am very disappointed and I do not recommend this company.

Resposta da InterCL Co., Ltd (colorcl.com)
The price for my lenses was 15$ which is very affordable as they are supposed to last for 6 months (though I probably will change them after 3 months or so). I found these online as Solotica dupes and picked Siesta Beige. The color is nice - light gray (and I have dark brown eyes), no zombie effect. It looks natural from a distance but when you look closely you can easily see black lines typical for color lenses. Next time I will pick a different model. Also they are quite comfortable AND they were delivered to Europe from South Korea after a week or so. And the company included a Korean sheet mask in the package which is great because I love using these :)
Ordered from this site because a bunch of YouTubers were raving about this brand and how affordable the contacts are. Decided to make a purchase on Christmas Day and I received a tracking number the following day. Purchased Siesta Gray and Siesta Sugar Brown. Received them on January 3rd today. On my dark brown eyes and complexion ( NC37/40 from MAC) I really love sugar brown but the gray had a large pupil hole making it look more fake. For $34 this is a great site to get lenses from and they last 6 months. They’re more comfortable than solotica monthly natural colors ocre.
Amazing! My post office screwed me over and they are sending me a new pACKAGE!! amazing customer service!
This shop is more than excellent to do business with. Their customer manner is more than friendly, fast and above all -efficient! I order several pairs of lenses from them and whenever there was a problem with the order they swiftly moved to sort it out in the most constructive and just manner. Not only did my order arrive on my doorstep lightening fast, but their communications were clear, concise, friendly and forthcoming. If all business operate in this manner, the world of business would be a much better place. I can recommend ColorCL, with their majestic range of lenses and beautiful customer service conduct to the whole world without a doubt!!!! Keep up the good work ColorCLshop!!!!! :-* Love yous!

Resposta da InterCL Co., Ltd (colorcl.com)
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.