We purchased a Comfomatic adjustable king sized bed in 2023. I suffered from a bad back with much pain and COPD. I now sleep much better and wake up pain free and don't wake up in the night with... Ver mais
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The sales process and bed delivery were excellent and it is good that there is a follow up and after care service offered. The whole sales and bed installation was handled very effeiciently and the sa... Ver mais
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Excellent customer service. Everything well explained and not rushed. Would highly recommend. Whole thing felt personalised im very happy
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The delivery men turned up on time and were very polite, they assessed the rooms and work to be carried out. They were happy to move one bed into another room. The two men worked extremely hard to r... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Comfomatic, we believe buying an adjustable bed or rise and recline chair should be one of the most enjoyable and reassuring purchases you ever make. For over 17 years we have been helping people across mainland UK enjoy greater comfort, improved relaxation and better sleep through our range of premium adjustable beds, rise and recline chairs and bathing solutions. Whether you're looking for a better night's sleep, a chair that makes relaxing easier, or greater independence around the home, our experienced team will help you find the solution that's right for you. From your first enquiry, you'll experience the Comfomatic difference. Every home demonstration is relaxed, informative and tailored to your individual needs, with absolutely no obligation to purchase. Once you've chosen the right product, many of our beds and chairs can be delivered directly from stock. Our own white glove delivery team will deliver, assemble, install and fully demonstrate your new purchase before removing all packaging, leaving you ready to enjoy it from day one. For complete peace of mind, every Comfomatic bed and chair is supplied with a comprehensive five-year warranty, including cover for most types of accidental damage. Nothing makes us prouder than the thousands of customers who have trusted Comfomatic over the years and the kind words they continue to share about our products, our people and our service. It's why so many customers recommend us to their family and friends. At Comfomatic, we don't just deliver premium products. We deliver confidence, comfort and peace of mind—for the rest of your life.
Informações de contacto
15 Turnstone Business Park, Mulberry Avenue, WA8 0WN, Widnes, Reino Unido
- 01515591140
- consumer@comfomatic.com
- www.comfomatic.com
4,6
Excelente
309 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Very good both delivery and…representative
Very good both delivery and representative
7 de maio de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Anthony, many thanks for the great feedback. It is very much appreciated. We wish you many days of rest and relaxation in your all new Comfomatic Ultra High Leg Lift Chair.
Service very good and help full coudnt…
Service very good and help full coudnt di enough for me thank you.
9 de maio de 2025
Opinião espontânea
Resposta da Comfomatic
Dear David, many thanks for this very kind feedback. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System. Enjoy!
Very pleasant and polite
Very pleasant and polite. Wiell pleased over all.
9 de maio de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Diane, thanks for the feedback. We do appreciate your custom and we wish you many more nights of deep refreshing sleep on your all new Comfomatic Sleep System.
We have a bed and 2 chairs they are…
We have a bed and 2 chairs they are very good with all sorts of settings today service chap that called to servies the appliances was very good
8 de maio de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Mrs Seal, I can see that you have been enjoying your Comfomatic Sandringham bed since 2022 and your chairs since 2023. Its great to hear that you are such a satisfied customer. We wish you many more nights of deep refreshing sleep, coupled with days packed with rest and relaxation. Thank you for your brand loyalty.
They was brilliant polite I would…
They was brilliant polite I would highly recommend they explained everything clearly so I could understand didn’t leave a mess took all there rubbish and took the old mattress for us.
7 de maio de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Kai thanks for the feedback and it’s nice to see the team delivered the wow factor. We wish you many nights of deep refreshing sleep in your all new Comfomatic Sleep System.
I’v had my bed for 4year
I’v had my bed for 4year. This bed has made a difference in my day to day. I get a full good night sleep. Thank you
6 de maio de 2025
Opinião espontânea
Resposta da Comfomatic
Dear David, I can see we have completed a service on your bed today, and its great to hear that our bed has made such a big difference for you. We wish you many more nights of deep and refreshing sleep in your Comfomatic Sandringham Anniversary Bed.
Great service from sales rep and the…
Great service from sales rep and the delivery drivers nice demonstrated.
30 de abril de 2025
Opinião espontânea
Resposta da Comfomatic
Dear John, thanks for the feedback about our rep and service it is very much appreciated. We hope you are enjoying your all new Comfomatic Sleep System and that is brings you many more nights of deep refreshing sleep.
Two of your drivers were brilliant kind…
Two of your drivers were brilliant kind and polite no problem at
We all need people like them supper xx
26 de abril de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Jacqui, thanks for the feedback about the service you received from our team, it is very much appreciated. We hope you are enjoying your all new Comfomatic Sleep System and that is brings you many more nights of deep refreshing sleep.
Great service and delivery and…
Great service and delivery and installation of new chair delivery drivers very efficient and kind so everything excellent.
25 de abril de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Wendy, thanks for the feedback about the service you received from our team, it is very much appreciated. We hope you are enjoying your all new Comfomatic Ultra High Leg Lift chair, and that it brings you many more days of Comfort and relaxation.
Had the bed since 2022 and have been…
Had the bed since 2022 and have been really happy with it and also the really satisfied with service in general. Brilliant all round.
25 de abril de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Will, thanks for the feedback about our bed and the service you receive, it is very much appreciated. We hope you are enjoy many more years of deep refreshing sleep in your Comfomatic adjustable bed.
Just had our comformatic bed installed…
Just had our comformatic bed installed and the service has been fantastic from start to finish, from the sales team to the delivery and installation. Excellent experience, great service.
24 de abril de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Neville, thanks for the feedback it is much appreciated. We wish you many more nights of deep refreshing sleep on your all new Comfomatic Sleep System.
Very happy with all the service I have…
Very happy with all the service I have received
22 de abril de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Lin, thanks for the feedback about the service it is very much appreciated.
Excellence service all round
Excellence service all round. Salesman drivers, and boss
17 de abril de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Diane, thanks for the feedback about our team it is very much appreciated. We hope you are enjoying your all new Comfomatic Sleep System and that is brings you many more nights of deep refreshing sleep.
Very good explanation of everything and…
Very good explanation of everything and very pleasant
16 de abril de 2025
Opinião espontânea
Resposta da Comfomatic
Dear David, thanks for the feedback about our team it is very much appreciated. We hope you are enjoying your all new Comfomatic Sleep System and that is brings you many more nights of deep refreshing sleep.
One star is being kind to this company…
One star is being kind to this company who just want a sale. ‘GED’ visited my 68 year old learning disabled brother whilst he was alone, spent in excess of four hours with him in his bedroom where my brother was told to replicate his sleeping movements and subsequently massaged with an electric device. He was left traumatised by this, but fortunately did not buy a bed. When I called to complain, a manager was dis-interested but gave me an address to complain to. Needless to say I have heard nothing having put my complaint in words. Please don’t buy a bed from a company that takes advantage of vulnerable people.
4 de abril de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Caroline, thank you for taking your time to let us know how you feel about our visit to your brother. Due to the nature of the products we sell we regularly come into contact with consumers who have characteristics or drivers of vulnerability. Our team are trained how to detect and to protect those customers that either do not have capacity and or who are so vulnerable that we ought not to trade with them. On the other hand we are unable to discriminate against any person due to any protected characteristic, what matters is the care and the systems we have in place to protect those consumers. Once again, thank you for your feedback.
Had our comformatic dual mmattress bed…
Had our comformatic dual mattress bed for three years. Both our backs are back to normal with help from the massage element incorporated.
Best investment we have ever made.
10 de abril de 2025
Opinião espontânea
Resposta da Comfomatic
Dear David, thanks for the feedback in relation to the product and service you have experienced across the years from the team at Comfomatic. We wish you many more nights of deep refreshing sleep on your Comfomatic Sandringham Anniversary, dual adjustable bed.
Despicable sales techniques
High pressure sales - 7 hour visit from ‘Alan’ including him taking my mother in law’s phone to do a bank transfer for a deposit because her bank kept trying to prevent the transaction due to fraud markers. Despicable sales practices on a vulnerable 82 year old woman who was promised a cure to all her ailments and given no time to think. Do NOT let them in to your house.
4 de abril de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Sera, we are sorry that you believe that your mother in laws experience was as described. Dealing first with a fraud alert during the processing of a card payment. From time to time card issuers security systems will alert to check an unusual payment. This is something that happens to all of us at one time or another and cannot be interpreted as an indication that the. Business itself is in some way being fraudulent. We get very very few transactions triggering fraud alerts and when they do, it is usually dealt with promptly by the card issuer and the transaction is then processed. In terms of the rest of your comments as you know we have reached out to you and are currently investigating your concerns, we will respond once that investigation is completed.
Had the beds for several years and…
Had the beds for several years and couldn't do without them now.
3 de abril de 2025
Opinião espontânea
Resposta da Comfomatic
Dear BR many thanks for the feedback and it’s great to hear your beds have become indispensable. Enjoy!!
The rep was brilliant
The rep was brilliant. The driver where so good and were where so helpful.
2 de abril de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Susan, many thanks for the kind feedback it is very much appreciated.
You will never get your money back
Sales person wasn’t bothered about my opinion. As a result, I got a bed that is absolutely not suitable for several thousands it cost. The next day after delivery, I contacted the service and asked to return the bed and return the money. I have call and emailed for 3 weeks and no results.The customer service constantly says that they don’t have available slots, there are no staff who seem to be available to help or be responsible for this etc.
25 de março de 2025
Opinião espontânea
Resposta da Comfomatic
Dear Olga, I am sorry that you do not appear to have received the level of service we would expect to deliver to our customers. From the review I have not been able to trace your purchase or contact with this office. I would be grateful if you could call our customer service team on 0151 559 1140 between 9:30 and 5 Monday - Friday so that we can investigate your concerns and see how best we can help you.
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